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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Relax in this stylish room with a large window, comfortable sofa, and flat-screen TV.
Enjoy a comfortable stay with a flat-screen TV, microwave, and refrigerator, plus a desk, sofa, and lamp.
Compact kitchen with microwave, refrigerator, and dining area.
Welcome to our lobby, featuring a reception desk, flat-screen TV, and a beautiful potted plant.
Two large beds with white linens and wooden headboards, a desk with a chair, and a framed picture adorn this stylish room.

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(42 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(51 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 372 out of 1283 reviews
Rating 8 - Good. 403 out of 1283 reviews
Rating 6 - Okay. 270 out of 1283 reviews
Rating 4 - Poor. 123 out of 1283 reviews
Rating 2 - Terrible. 115 out of 1283 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Monica

Disliked: Cleanliness, property conditions & facilities
I did not feel safe outside of the property.
Stayed 2 nights in Apr 2025

8/10 Good

ORLANDO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Reg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, the staff were very friendly and helpful. I would stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Imran

Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great! Got an upgraded room to my surprise also! Only downside is very limited space for pickup trucks on top floor parking
Stayed 1 night in Apr 2025

2/10 Terrible

Ashley

Disliked: Property conditions & facilities, room comfort

NEVER AGAIN

Located in the middle of crack town. Rooms decor is ugly and dated. Was in a suite …Carpet had stains. lampshades had stains. TV didn’t work asked to have it looked at three times no one came. Grout in bathroom floor was disgusting. Wallpaper was bubbling and peeling in some spots. Just an extremely outdated, sad looking room in a horrible neighbourhood that had literally dozens of crackheads standing outside screaming, and hollering. The continental breakfast was the most basic bland and cheap spread I’ve ever seen in my life. They absolutely should not be charging with their charging for rooms. It’s ridiculous and I will literally never go back there again for the rest of my life and encourage everybody else to do the same.
Stayed 2 nights in Apr 2025

10/10 Excellent

Fortunato

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Helpful staff, convenient location. Breakfast included but only cold choices, something hot like scrambled eggs or waffle maker would be nice
Stayed 1 night in Apr 2025

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty clean considering it looked dated. However, even on the 6th floor you could hear people shouting. Also, the curtains could not close all the way so there was no way anyone could sleep in as the daylight comes in through the shear curtains.
Stayed 1 night in Apr 2025

8/10 Good

Richard

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in a convenient location for us. There was also an excellent pub across the street with great food.
Stayed 1 night in Apr 2025

8/10 Good

Anthony, Caledon East

Stayed 1 night in Apr 2025

4/10 Poor

Cody

Travelled with partner
Disliked: Property conditions & facilities
Unfortunately, I wouldn’t stay here again. The amount of homeless people around the hotel is kinda scary. Our event was only a few blocks away and we Ubered back because we didn’t feel safe. I believe the building next to the hotel is a place for the homeless.
Stayed 1 night in Apr 2025

10/10 Excellent

Margot

Stayed 1 night in Apr 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Chi Keung Dino

Stayed 2 nights in Apr 2025

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Carl

Liked: Staff & service
Fantastic staff . Great location.
Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Stayed 1 night in Apr 2025

8/10 Good

Kasey

Travelled with partner
Liked: Cleanliness, staff & service
There are sketchy people that hang around outside, otherwise the hotel itself is good.
Stayed 1 night in Apr 2025

8/10 Good

Cassie

Liked: Cleanliness, staff & service
This hotel was nice, older, but still nice. Beds are seeing the last of their days. The neighbourhood seems quite unsafe. Staff was great, breakfast was good, room had some broken things from prior guests but nothing that made the room unusable.
Stayed 1 night in Apr 2025

8/10 Good

Donald

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was at a good location, clean and easy parking
Stayed 1 night in Apr 2025

4/10 Poor

Donald, Carleton Place

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Avoid if you have young children or are traveling alone - the location of this hotel is a "busy area" of London
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was in a convenient location, and it was a nice bonus to have a little pub right across from the hotel! The breakfast was also fantastic—great variety and quality. However, I was disappointed that bottled water wasn’t available for purchase and was only offered on two floors—one of which was sold out. It would’ve been more convenient if water was accessible to all guests, regardless of which floor they were on.
Stayed 1 night in Apr 2025