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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains
Interior
Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(61 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 428 out of 1367 reviews
Rating 8 - Good. 409 out of 1367 reviews
Rating 6 - Okay. 287 out of 1367 reviews
Rating 4 - Poor. 131 out of 1367 reviews
Rating 2 - Terrible. 112 out of 1367 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sue

Travelled with family
The bed was perfect but the complimentary breakfast was not very good.
Stayed 1 night in Aug 2025

8/10 Good

YU

Stayed 1 night in Aug 2025

10/10 Excellent

Ismail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast
Stayed 3 nights in Aug 2025

10/10 Excellent

Simeon

Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sandy

Travelled with partner
Liked: Staff & service
Free grab and go breakfast (microwaveable breakfast sandwich). Bed and pillows were ok, better than a pullout sofa bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Maddy

Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
The staff was pleasant. However i did find a hair in my soapdish in the washroom. The area around the property is infested with homeless ppl and addicts so for that i wouldn't recommend. All in all i had a gd stay
Stayed 1 night in Aug 2025

2/10 Terrible

melissa

Travelled with family, Travelled with family and small children, Business traveller
I wouldn’t stay here again. So many unsafe people I couldn’t go for a walk with my kids. I had to pay for underground just to make sure I had a safe walk from my car to the hotel.
Stayed 2 nights in Aug 2025

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good! Everyone said it was going to be a dump, but it was completely fine.
Stayed 1 night in Aug 2025

10/10 Excellent

Luisa

Stayed 1 night in Aug 2025

10/10 Excellent

Tyler

Travelled with family
Hotel was all that we needed. Very friendly front desk staff when we checked in. Rooms clean but carpets could be cleaned
Stayed 1 night in Aug 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room cool and clean.
Stayed 1 night in Aug 2025

4/10 Poor

Carson, Amherstburg

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Air was not working but they transferred rooms after some time. New room had food and snacks left in drawers from previous guest.
Left from previous guest
Left from previous guest.
Stayed 1 night in Aug 2025

2/10 Terrible

Vincent

Liked: Staff & service
Disliked: Amenities
Unsafe
Stayed 1 night in Aug 2025

8/10 Good

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was good i like the room i like everything
Stayed 1 night in Aug 2025

10/10 Excellent

Tommi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Summie

Travelled with family
Disliked: Amenities, property conditions & facilities
The property itself was ok. The carpet in the room was a bit dirty. Beddings were clean but the bed was thorrible. Massive dip in the middle of both queen beds. There were many homeless people outside the property.
Stayed 1 night in Aug 2025

6/10 Okay

PUSHPAL

Travelled with family
Liked: Cleanliness
>>What we liked: (1) close to downtown; (2) Clean (3) the Room was spacious and beds/mattresses very good (4) Staff at the Reception courteous and friendly. >>What we did Not like: (a) Charged $16/night for parking car in hotel's outside parking lot which is not mentioned on their website; nor does the hotel provide any gurantee against theft and damage to the car. (b) Breakfast service was not up to the mark - far fewer sandwiches than patrons lined up on a busy as well as on a quiet day; (c) Coffee pot was empty on one of the days and no one was around to check it, had to go and report it to the staff at the check-in counter.
Stayed 2 nights in Aug 2025

6/10 Okay

Haley

Stayed 1 night in Aug 2025

6/10 Okay

Luke

Stayed 1 night in Jul 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Excellent value for the cost of a Queen room. Staff were attentive, helpful and parking underground secure with gated access. The room was clean, well stocked with towels, tea/coffee and a modest breakfast was complimentary.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ismail

Liked: Amenities, property conditions & facilities
Nice and clean place but breakfast can be better. Also parking is not included.
Stayed 1 night in Aug 2025

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice for the quick couple day stay which I wasn’t even in the room very much to begin with. The only issue, which I can see with many hotels in London, is the amount of homeless/drug addicts that linger and sit/walk aimlessly. It can be unsettling if you’re not used to it. From what I gather after talking to some local guards and officers is that they are bussed in from Toronto and dropped off in London. Crazy.
Stayed 2 nights in Jul 2025

6/10 Okay

Emily

Stayed 1 night in Aug 2025