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The Chapter - Leisure Inn Hotel

2.0 star property

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Photo gallery for The Chapter - Leisure Inn Hotel

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Premium Quadruple Room, Ensuite | Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
40-41 Leinster Gardens, London, England, W2 3AN
  • Hyde Park
    ‪9 min walk‬
  • Kensington High Street
    ‪18 min walk‬
  • Oxford Street
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Premium Triple Room, Ensuite

Premium Triple Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Triple Room, Ensuite

  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Quadruple Room, Ensuite

  • 6.6 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Premium Single Room, Private Bathroom

Blackout curtains, iron/ironing board, free WiFi

Premium Single Room, Private Bathroom

  • Sleeps 1
  • 1 Single Bed

Comfort Quadruple Room, Ensuite

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium) | Blackout curtains, iron/ironing board, free WiFi

Family Quadruple Room, Ensuite (Premium)

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Double Room, Ensuite

Blackout curtains, iron/ironing board, free WiFi

Premium Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family) | Blackout curtains, iron/ironing board, free WiFi

Premium Triple Room, Ensuite (Family)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium) | Blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite (Premium)

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom | Blackout curtains, iron/ironing board, free WiFi

Premium Single Room, Shared Bathroom

  • Sleeps 1
  • 1 Single Bed

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About this property

The Chapter - Leisure Inn Hotel

Hotel with a 24-hour front desk, a short walk to Kensington Gardens
This hotel features a 24-hour front desk and free Wi-Fi in public areas. Change of towels is available on request
The Chapter - Leisure Inn Hotel offers 50 accommodations with a hairdryer and an iron/ironing board. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
During your stay at The Chapter - Leisure Inn Hotel, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include luggage storage
  • Within a 15-minute walk of Hyde Park and Kensington Gardens
Public spaces have free WiFi.

Smoking is allowed in designated areas at this London hotel.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
Property Registration Number 13629851

Property is also known as

The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London

The Chapter - Leisure Inn Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 34 reviews
Rating 8 - Good. 8 out of 34 reviews
Rating 6 - Okay. 9 out of 34 reviews
Rating 4 - Poor. 3 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

7.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Keziah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful and clean, really enjoyed our stay and will be back
Stayed 1 night in May 2025

2/10 Terrible

Lana R

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Junko

Travelled with partner
Disliked: Property conditions & facilities
Someday this might be a fairly nice boutique hotel. But not yet. We stayed here for ten days in May 2025. This hotel opened two months ago in one of London's 19th century historic townhome rows and is still under renovation. Our first night was marred by the smell of paint and construction noise as the stairs next to our room was being plastered and painted. At least the room was clean and modernized, with good facilities (except for the shower head, which leaked badly). The next night was quieter, but still some paint smell. The mattress was new and very good. After three nights we moved to another room. It was similarly modern, but the mattress was terrible. We needed towels on it to cushion us against the springs we could feel. The TV was not hooked up and no one could fix it. The windows did not close properly and we used towels to block the cold air. (The windows in this historic district cannot be replaced but a carpenter could fix the problems). So, two nights there and we were moved to a third room for the rest of our stay, which was quite pleasant. The staff was very accommodating and tried to meet our needs, even if a couple of times they over promised what they were able to deliver. Special thanks to Babar, who took the brunt of our complaints. I like the location, a short walk to shops and transportation. The hotel room rate was reasonable. SO, maybe we will stay here again someday, but AFTER they finish the place!
Front of the hotel
The problem window
Stayed 10 nights in May 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a clean budget hotel, and the price made the stay in London possible. It’s a short walk to Kensington Gardens, and there’s a tube station a few minutes’ walk away. The guys at the front desk were friendly and helpful, and lent me a converter when I realized I’d forgotten mine and couldn’t charge my phone.
Stayed 2 nights in May 2025

4/10 Poor

Annie

Travelled with group
Stayed 1 night in May 2025

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area; very walkable!
Stayed 2 nights in May 2025

6/10 Okay

Chih Yuan

Travelled with group
Liked: Staff & service
Very easy walk to all the main tourist destinations, and very close to the paddington station to catch a train. Felt a little unsafe with the window half opened to the outside when checked in and took a lot of effort to try to close the window, only the find that it was hold shut by loose screws. Great for very short term stay, but not ideal for long term in situates at the basement suites.
Stayed 2 nights in May 2025

8/10 Good

Esther

Travelled with family
Staff are nice and helpful, location is convenient, hotel is under renovation, the property condition is to be improved.
Stayed 4 nights in May 2025

4/10 Poor

Jotti Kaur

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had to be changed from this room as I could hear people outside the window and there was a balcony where people were walking past. The window had no safety locks and I felt very unsafe. Condition of hotel is not the best either, bathroom was nice but bedroom was ugly. For the future, I'll definitely be paying slightly extra for a more nicer hotel in London but would rather me feel safe, at ease and so I can actually sleep at night!! Not the best experience.
Stayed 2 nights in May 2025

6/10 Okay

Offir

Liked: Staff & service
Disliked: Amenities
Excellent staff: everyone at front desk was awesome. Clean bathroom, sheets and towels. HORRIBLE bed, I stayed in room 204..slept 1 Night out of 3. I woke up with a backache every single day of my stay because I could feel the springs in my back. Carpet needs to be ripped off. It is dirty and I killed 1 Little roach in my room. I wouldn’t stay here again
Stayed 3 nights in May 2025

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service
No frills but clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Paddington station. Great location. Room is clean. Staff very helpful. My flight arrived early and departed late. They were able to store my luggage for both early arrival and late departure. Will stay again.
Stayed 1 night in May 2025

6/10 Okay

Sean

.
Stayed 1 night in Apr 2025

10/10 Excellent

Perry Phillip, Oyster Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful part of town with the convenience of the underground a 5-minute walk away. Easy and friendly check in. Spotless and very comfortable room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Stephen, Spokane

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Be sure you put the right property into your map. We were dropped off 10 min walk away. Reasonable food and shopping, but it was a bit longer walks. They are still working on upgrading the property. Smokers outside while the windows were open was disappointing.
Stayed 2 nights in Apr 2025

8/10 Good

Andrew, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a quiet neighborhood, fairly close to transport and dining, on street public parking is available.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ambreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and supportive staff.
Stayed 2 nights in Apr 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
Friendly staff. The property looks like it being refurbished, which it needs but fine for a 2 night stay. Good value for money.
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua Vitruvius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the subway, cheap
Stayed 5 nights in Mar 2025

6/10 Okay

Chris

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was just for the location
Stayed 1 night in Mar 2025

4/10 Poor

Andrew

Stayed 1 night in Mar 2025

8/10 Good

Dominik

Travelled with partner
Alle sehr nett. Es wurde gerade renoviert. Also villt sind zu Zimmer zukünftig besser. Aktuell würde ich es nur für ein Wochenende in London empfehlen. Die Bahn/Bus Anbindung ist super und alle 10min kommt ein Bus/Bahn.
Stayed 3 nights in May 2025

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025