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The Dilly

5.0 star property

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Photo gallery for The Dilly

Breakfast, lunch and dinner served
Bar (on property)
Interior
Pool
Gym

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

View in a map
21 Piccadilly, London, England, W1J 0BH
  • Place, Piccadilly Circus
    ‪2 min walk‬
  • Place, Leicester Square
    ‪6 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Double Bed

7.6 out of 10
Good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(32 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double Room

7.4 out of 10
Good
(14 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Twin Room

8.2 out of 10
Very good
(19 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Dilly

Luxury hotel with health club and 24-hour front desk
This smoke-free hotel features a restaurant, a health club and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business centre and conference space are on-site. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and a safe. 42-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The sightseeing around The Dilly gets high marks from our customers. During your stay, you're just a quick walk from Piccadilly Circus. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and racquetball/squash
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Piccadilly Circus and Piccadilly
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 6 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 8181 square feet (760 square metres) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at the luxury The Dilly.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Terrace On Piccadilly – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 100.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 28 for adults and from GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1008 reviews
Rating 8 - Good. 243 out of 1008 reviews
Rating 6 - Okay. 153 out of 1008 reviews
Rating 4 - Poor. 82 out of 1008 reviews
Rating 2 - Terrible. 57 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Location was great. The air condition was not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very convenient location. Staff very good. Great breakfast A little noisy at the back of the hotel as there seemed to be bottles/glass being deposited in bins throughout the night
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, but a little dated and in need of some repair. For much of our stay there was often only one elevator which wasn’t great for the size of the hotel. The staff were very friendly and helpful. The hotel is in a great location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
We had a terrible experience. The room was hot and the Airconditiknign
Stayed 1 night in Jul 2025

6/10 Okay

Emir

Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Liked: Amenities
Disliked: Property conditions & facilities
AC doesn’t work
Stayed 7 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

How is this a 5 star hotel ?!?!?

Had to change two rooms because they were so terrible. The first room had no windows. The second room had a leak in the shower and not even a shower curtain, so the bathroom was filled with water after every shower. For the third room they charge us 70£ extra per night. Who ever gave this hotel 5 stars should quickly get a different job.
Stayed 5 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
We loved it.
Stayed 5 nights in Jun 2025

2/10 Terrible

Carole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning was broken and heat in bathroom could not be turned off. Room due to heat was a risk to stay in due to dehydration when sleeping. Despite numerous complaints staff could not care less.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patty

Travelled with family
Liked: Amenities
Paul the bellman was awesome with tips and suggestions. Great location Large room! Amazing indoor pool. Wish there was an easier way to order food and better options to get drinks
Stayed 3 nights in Jun 2025

10/10 Excellent

fayeling

Travelled with family
Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and staff—AC was an issue at first We stayed at the Dilly in mid-June and paid about $437/night, including taxes and breakfast. The location is unbeatable—just a couple minutes from the Piccadilly Circus tube station and basically across the street from Fortnum & Mason. Perfect base for exploring central London. The room was decent size for London (248 sq ft), but we had an issue with the AC. I had confirmed ahead of time that the room had central air (no individual control), but when we arrived, it wasn’t working and the windows don’t open. The room was hot and stuffy. To their credit, the duty manager sent up a good fan right away, and halfway through our stay the AC kicked on. It wasn’t cold, but it made the room comfortable enough. The bathroom was basic but fine—good hot water and heated towel rails, which helped a lot. The hotel itself is older (they mentioned a renovation coming in the fall), but it still looked presentable. The pool and sauna were nice. The bar felt a little uninspiring, but the breakfast was excellent—plenty of quality choices and attentive service. Staff were friendly and helpful throughout. It’s definitely a pricey stay, but the convenience of the location and solid service helped make up for some of the shortcomings. Would stay again if the AC situation improves post-renovation.
Stayed 8 nights in Jun 2025

8/10 Good

Norman Alejandrio, San Jose

Travelled with family
Liked: Cleanliness, amenities
Great customer service. Room air conditioning is not that good but they offed a portable AC unit.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kar Fun

Stayed 1 night in Jun 2025

8/10 Good

Sonia

Travelled with family
The Dilly is in a great location. We stayed in the family room and had plenty of space. However for a 5 star hotel, it is very run down and in need of a renovation.
Stayed 3 nights in Jun 2025

2/10 Terrible

GENNARO

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Richard

Liked: Staff & service
Stayed 1 night in Jun 2025

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Old hotel with chipped paint, worn chairs in the room. WiFi signal was weak and often had to rely on cell data for service. steaming tv rarely worked. The TV would turn on in the middle of night and wake us up. Engineer came up twice and could do nothing. He said it was happening to several guests of the hotel. Great location for walking but terrible for cabs/uber due to congestion. Overpriced rooms for the condition our room was in. 1 of 2 elevators broke down for 2 days, and resulted in long waits. The gym/pool is nice. Room service was mediocre at best. I would not stay here again. Manager was not helpful when I complained.
Stayed 4 nights in Jun 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to cut short my stay at this hotel due to a sudden family bereavement. Most hotels would not have cared and would take full payment but I was delighted and really appreciated that the hotel only took payment for nights i stayed. The location is perfect, pool and facilities top class. Staff very friendly. Because of the heartfelt nature the staff showed to me I don’t think I will ever stay anywhere else when in London.
Stayed 3 nights in Jun 2025

4/10 Poor

Martha

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I paid over £600pn for a suite on room only basis so I could stay with two kids. I was expecting something lovely but we got less than basic. The whole room was tired. Windows don’t open. No curtain in the living room. Bottle of water warm as just on the side. No milk for for coffees. Fridge empty. Walls we're grubby. Bathroom looks like it belongs in an old peoples home. Furniture is poor quality and the bed was an uncomfortable double. There was rubbish in the hallways. Plugs and light switches didn’t work in the room. Extra bed requested not made up. Shower leaks out all over the floor. Restaurant floors held together with tape. Breakfast counters were so gross, covered in food and juice that we walked out and went to a cafe. They made the bed but left PJs in a pile on top of the air con unit and didn’t give clean glasses. Only basic toiletries provided. The pool area was less than inviting. Very dark and run down. All in all, poor experience. Literally only positive is central location. Definitely doesn’t fit usual 5* expectations.
Stayed 2 nights in Jun 2025

6/10 Okay

Mojtaba

The breakfast is not that much diverse.
Stayed 3 nights in May 2025

6/10 Okay

Leigh-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in top location. However, with one elevator (out of 2) out of order, it made for long waits. Additionally, with construction project going on next door, our entire room would vibrate and shake and the noise was like it was all happening in our room on the 5th floor. Clearly this isn't the hotel's fault and glad we were only there for a short stay and weren't jetlagged and hoping for a midday rest. The room was gorgeous and beds super comfortable. Our room with 2 twin beds was big for Europe standards.
Stayed 1 night in May 2025