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The Milestone Hotel

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Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View in a map
1 Kensington Court, London, England, W8 5DL
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪1 min walk‬
  • Place, Kensington Palace
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪56 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Superior Queen Room

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Deluxe Room (King/Twin)

9.4 out of 10
Exceptional
(12 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Deluxe Studio

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Junior Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Suite (7) Master)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for The Noel Coward Suite

A hotel room with a bed, a desk, a chair, a table, a staircase, and a chandelier.

The Noel Coward Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, Park View (King/Twin)

  • 24 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

Junior Suite, Park View

  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Studio

A hotel room with a large bed, two armchairs, a small table with a vase, and a desk with a lamp.

Deluxe Studio

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Master Suite

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Milestone Hotel

An indoor pool, a restaurant and 2 bars/lounges are available at this hotel. WiFi in public areas is free. Other amenities include a fitness centre, a 24-hour business centre and valet parking.
The Milestone Hotel offers 62 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at The Milestone Hotel. During your stay, you're just a quick walk from Kensington High Street. Enjoy features like free WiFi in public areas, plus 2 bars and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Enjoy a meal at the fine-dining restaurant or drinks at the pub
  • English breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Steps from Kensington High Street and Kensington Gardens
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
The Milestone Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A 24-hour business centre and meeting rooms are available. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury The Milestone Hotel. Parking is available for a fee.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10:30 AM.
Chenestons – This fine-dining restaurant serves lunch and dinner.
Stables Bar – On-site pub.
Late-night fare is available from 24-hour room service.

Awards and affiliations

The Milestone Hotel is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 65 per night)
  • Limited on-site valet parking

Food and drink

  • Daily English breakfast available 7 AM to 10:30 AM for a fee: GBP 50 for adults and GBP 39 for children
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Chenestons
  • Conservatory
  • Stables Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1884
  • Comprehensive food waste policy
  • Designated smoking areas
  • Fireplace in lobby
  • Georgian architecture
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per accommodation, per night, plus a deposit of GBP 500.00 per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 50 for adults and from GBP 39 for children
  • Valet parking fee: GBP 65 per night
  • Pet deposit: GBP 500.00 per stay
  • Pet fee: GBP 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number CMP62944
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Milestone
Milestone Hotel
Milestone Hotel London
Milestone London
The Milestone Hotel London, England
The Milestone Hotel Hotel
The Milestone Hotel London
The Milestone Hotel Hotel London

The Milestone Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 439 out of 514 reviews
Rating 8 - Good. 58 out of 514 reviews
Rating 6 - Okay. 11 out of 514 reviews
Rating 4 - Poor. 5 out of 514 reviews
Rating 2 - Terrible. 1 out of 514 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities
Very clean and tidy boutique hotel. The staff was all very friendly and attentive. We had a fabulous stay.
Stayed 6 nights in Feb 2026
Verified review

6/10 Okay

Paul

Liked: Cleanliness, staff & service
There was construction during our stay. Make sure to get a room that is not close to it.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
Staff are very friendly and helpful and breakfast Was great 😊
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic from start to finish - stayed here 16 years ago and it’s just as good if not better…..
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Sebastian

Liked: Cleanliness
Small rooms with low ceilings in a great location. The hotel lobby and staff are excellent and they accommodate me with early check in at 8:30 am! Hard to beat that level of flexibility!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and hotel were excellent couldnt help enough nothing too much trouble. Will definately be staying thrre when in London.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Nice room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Loren

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, great bar, friendly and accommodating staff. Loved it!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mitchel

Liked: Cleanliness, amenities, property conditions & facilities
Loved our time at Milestone. Excellent staff and rooms. We brought our 20-month old girl and felt right at home. Food and tea were great. Would highly recommend to anyone visiting London wanting to stay in an excellent location.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms in a great location.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, I will be back
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Marion

Liked: Cleanliness
We absolutely love The Milestone and wouldn’t stay anywhere else in London. Every visit feels like coming home. The staff are genuinely lovely—warm, attentive, and always going above and beyond to make your stay special. The atmosphere is elegant yet welcoming, and there’s a real sense of comfort the moment you walk through the door. It truly is a home from home, and I can’t recommend it highly enough
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in a classic hotel
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Home away from home

Wonderful staff and service. Beds are very firm. Great breakfast and decent gym. Very nice spa amenities. Good location.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, friendly and attentive staff, excellent location! Would definitely stay here again.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Lord Timothy

Liked: Cleanliness, staff & service, amenities
Gorgeous room (we’d been given a complimentary upgrade). Very polite staff, wonderful hotel. Breakfast was lovely, but I’m glad we had a hotels.com discount as I don’t think it is worth the full price. Love all the artwork around the hotel, and the fact this is the largest single private collection of Sem’s work.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Massoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. This is a traditional hotel with immaculate, old skool service and attention to detail. The staff are courteous and polite and do everything to make you feel at home - if only it was! Great location right opposite the park and conveniently situated for transportation. 10 stars!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and excellent service. Would definitely come back, highly recommended, we really enjoyed our stay at the Milestone!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Milestone Hotel, will come back for sure, the staff went above and beyond to accommodate us while staying!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

Rubyni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay in Milestone - always a great service

It was such an amazing stay! Their service and customer service was amazing!!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Cosmin Alexandru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Fernando

Service was exceptional and location is excellent. My only negative is that the size of the bed in the queen rooms is too small...
Stayed 3 nights in Jun 2025