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Holiday Inn Express New Albany - Louisville NW by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New Albany - Louisville NW by IHG

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Indoor pool
Fitness facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
506 W Spring St, New Albany, IN, 47150
  • Place, Riverfront Park
    ‪6 min walk‬
  • Place, New Albany Riverfront Amphitheater
    ‪13 min walk‬
  • Place, Baptist Health Floyd
    ‪4 min drive‬
  • Airport, Louisville, KY (SDF-Louisville Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed

7.4 out of 10
Good
(8 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility)

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications, Mobility)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking (Communications)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

7.8 out of 10
Good
(21 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Communications)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom

  • 30 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Express New Albany - Louisville NW by IHG

Hotel in New Albany with free breakfast and 24-hour front desk
This smoke-free hotel features an indoor pool, a business centre and a 24-hour front desk. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-out, free newspapers and a front desk safe.
Holiday Inn Express New Albany - Louisville NW by IHG offers 76 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This New Albany hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express New Albany - Louisville NW by IHG. During your stay, you're just a quick walk from Ohio River Valley. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • 7 minutes by car from Louisville Slugger Museum and 7 minutes from Kentucky International Convention Center
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Holiday Inn Express New Albany - Louisville NW by IHG also features an indoor pool, complimentary newspapers in the lobby, and express check-out. Free self parking is available.

This New Albany hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:00 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends

Things to do

  • Golf
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Paper towels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay
  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express New Albany - Louisville NW by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express New Albany Hotel
Holiday Inn New Albany
New Albany Holiday Inn

Holiday Inn Express New Albany - Louisville NW by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 761 reviews
Rating 8 - Good. 206 out of 761 reviews
Rating 6 - Okay. 91 out of 761 reviews
Rating 4 - Poor. 57 out of 761 reviews
Rating 2 - Terrible. 65 out of 761 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rhett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, I love you guys!!
Stayed 5 nights in Sep 2025

8/10 Good

Jeremy

Nice place
Stayed 1 night in Oct 2025

10/10 Excellent

William

Stayed 4 nights in Oct 2025

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking area was. Breakfast was very good.
Stayed 2 nights in Sep 2025

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Bathroom was stocked. Bed was comfortable. Staff was super friendly. We didn't eat breakfast or use the amenities. It was a nice stay!
Stayed 2 nights in Sep 2025

2/10 Terrible

Michelle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This was a horrible stay! I checked in but didn’t go to my room immediately. We got back late. Sat our stuff down & saw a roach race across the table! Killed it then flushed it. Went to call the front desk & the phone didn’t even work! So we checked the room throughly and didn’t see anymore. I had already put on night clothes, too tired to go to the front desk, plus the parking lot was full. I knew they couldn’t change my room. Checked in the bed, saw nothing, so we went to sleep. At 5:45 am we were woke up by a lady screaming at her husband. I thought she will stop in a minute but she didn’t. Looking back on it I should have just called the police because I picked up the room phone to call the front desk but had forgot…..it doesn’t work!! She screamed at him on & off for 2 hours. There is no way that the desk clerk didn’t hear it…no way!!! Around 9 am the woman was outside in the seating area & started yelling again. Now I know everyone at breakfast heard her. I literally opened my blind giving her a look then she stopped. Go to take a shower and find mold in the corner of the ceiling! When I checked out Anglea was working. She was so very nice. She said she would give me a couple of nights free for my issues. I told her I wasn’t looking for anything free but I appreciated her doing that. Turns out I didn’t get any free nights. I have to pay. Very disappointed in the entire experience!
Mold in the ceiling of the bathroom
Mold in the ceiling of the bathroom
Stayed 1 night in Sep 2025

6/10 Okay

Heather

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Breakfast was very good. The staff was great and accommodating, as they gave us a room with no window shade or curtain. They did give us an extra blanket to put over it so no one could see into our room. I don’t understand how they can be ok knowing a room was exposed to the public like this and a part was on order? They should have not had this room available. The surroundings around the hotel was poor and unsafe. Many walking around the property on drugs.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was great, we didn’t have the breakfast. No reason
Stayed 1 night in Sep 2025

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy, breakfast had amazing options and the staff we're wonderful!
Stayed 4 nights in Sep 2025

8/10 Good

Gabriel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall good hotel experience
Stayed 5 nights in Sep 2025

10/10 Excellent

Anuar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Sep 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't at the hotel much.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ongelee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Geocaching trip

Comfortable and clean
Stayed 1 night in May 2025

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Christina

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options were great and fresh
Stayed 2 nights in Sep 2025

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Sep 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional breakfast. Much better than expected.
Stayed 1 night in Sep 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Aug 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Aug 2025

6/10 Okay

Jan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Leak under fridge, floor was soaked and dirty. Tiles missing on 3rd floor ceiling with a bucket in the floor to catch leaking water.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and quick
Stayed 1 night in Aug 2025