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Hotel Ilaria

4.0 star property

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Photo gallery for Hotel Ilaria

Front of property – evening/night
Sun deck
Standard Room, 1 Bedroom | Premium bedding, down duvets, minibar, in-room safe
Self-parking (surcharge) 22 per day
Breakfast area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Via Del Fosso 26, Lucca, LU, 55100
  • Place, Walls of Lucca
    ‪3 min walk‬
  • Place, Guinigi Tower
    ‪5 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪6 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪39 min drive‬

Room options

View all photos for Camera Superior (Depandance)

Camera Superior (Depandance) | Premium bedding, down duvets, minibar, in-room safe

Camera Superior (Depandance)

8.0 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (Depandance)

Suite (Depandance) | Premium bedding, down duvets, minibar, in-room safe

Suite (Depandance)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room

Double Room | Premium bedding, down duvets, minibar, in-room safe

Double Room

9.2 out of 10
Wonderful
(30 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use

A bedroom with a bed, pillows, a nightstand, a wall-mounted lamp, and a window with curtains.

Double Room Single Use

9.8 out of 10
Exceptional
(8 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, minibar, in-room safe

Triple Room

8.6 out of 10
Excellent
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Camera matrimoniale piccola

A bedroom with a bed, pillows, a nightstand, a wall-mounted lamp, and a window with curtains.

Camera matrimoniale piccola

9.6 out of 10
Exceptional
(4 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance)

Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance) | Premium bedding, down duvets, minibar, in-room safe

Family Quadruple Room, 1 Bedroom, 2 Bathrooms (Depandance)

9.8 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Ilaria

Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a hot tub, coffee/tea in a common area and a microwave in a common area.
Hotel Ilaria offers 41 accommodations with minibars and espresso makers. Beds feature down duvets and premium bedding. 32-inch LED televisions come with digital channels. Bathrooms include a shower, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a hot tub and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Ilaria. During your stay, you're just a quick walk from Villa Bottini. Features include free WiFi in public areas and a free manager's reception, plus a bar.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Villa Bottini and Lucca Botanical Gardens
  • Airport and train station pick-up shuttle service available for a fee
Hotel Ilaria offers its guests a hot tub and complimentary bicycles. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 377 square feet (35 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Hotel Ilaria. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucca hotel is smoke free.

The hotel hosts a free manager's reception daily.
On-site venue – This bar specialises in Italian cuisine and only serves breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Parking on site (EUR 22 per day)
  • Extended parking on site (EUR 18 per day)
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Hot tub
  • TV in common areas

Family friendly

  • High chair
  • In-room babysitting
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 377 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 100 per room (return)
  • Airport shuttle fee per child: EUR 100 (return), (up to 18 years old)
  • Self-parking fee: EUR 22 per day
  • Extended parking fee: EUR 18 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Ilaria offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Ilaria
Hotel Ilaria & Residenza dell'Alba
Hotel Ilaria & Residenza dell'Alba Lucca
Ilaria Residenza dell'Alba
Ilaria Residenza dell'Alba Lucca
Ilaria Hotel Lucca
Hotel Ilaria Residenza dell'Alba Lucca
Hotel Ilaria Residenza dell'Alba
Hotel Ilaria Hotel
Hotel Ilaria Lucca
Hotel Ilaria Hotel Lucca
Hotel Ilaria Residenza dell'Alba

Hotel Ilaria Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1003 reviews
Rating 8 - Good. 215 out of 1003 reviews
Rating 6 - Okay. 33 out of 1003 reviews
Rating 4 - Poor. 7 out of 1003 reviews
Rating 2 - Terrible. 6 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Lucca. The staff were very friendly and super helpful. The room was lovely and quiet. The breakfast was amazing. We used the complimentary bikes to ride around the Lucca city walls which was fun. I would totally recommend this hotel for anyone staying in Lucca.
Stayed 1 night in Jan 2026

10/10 Excellent

HEEJOE

Stayed 1 night in Jan 2026

10/10 Excellent

Holly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly people in hotel and awesome lobby, food services.
Stayed 1 night in Jan 2026

10/10 Excellent

emilio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location very accommodating staff!
Stayed 1 night in Jan 2026

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, with very helpful staff. Very comfortable beds, and a great location for walking around historic Lucca.
Stayed 1 night in Dec 2025

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, lovely comfortable beds and rooms. Ideal location and parking available.
Stayed 2 nights in Dec 2025

10/10 Excellent

Carla Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Me gustaria destacar la amabilidad y profesionalidad de la Sra. ILARIA, no empezamos la estacia de la mejor manera pero lo supo solucionar y se preocupó que estuviéramos bien y a gusto. El desayuno muy bueno la limpieza OK. Bicis gratuitas.
Stayed 6 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice staff. Great location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kelley

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room, great breakfast, wonderful staff, the location and the bicycles.
Stayed 3 nights in Nov 2025

10/10 Excellent

Carl Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was outstanding. Parking was easy because the staff assisted. Rooms clean and comfortable.
Stayed 5 nights in Nov 2025

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an outstanding hotel in every way. The location, just inside the city wall, is perfect. Rooms were comfortable. Excellent breakfast and onsite parking was a plus.
Stayed 1 night in Nov 2025

2/10 Terrible

Daniella

I had to modify my itinerary completely as soon I arrived at this hotel. False advertisement: the room they assigned to me was on a tower that was not even connected to the hotel. To enter that building we had to leave the main building and go across the street, they even had to guide us to get there. To enter you have to input a code and the room was next to that buzzing door we were not able to sleep with the buzzing all night and the scent of the towels and linens was very strong and gave me allergies.They also advertise free breakfast we went at 7:45 there was no breakfast not even water. Terrible experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

Evie

Stayed 3 nights in Nov 2025

10/10 Excellent

Antara

Liked: Cleanliness, property conditions & facilities
Clean room, nice staff, great breakfast and cafe for snacks. Loved my stay. There are some hotels a little closer to the city centre but I would stay here again, for sure.
Stayed 1 night in Nov 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities
Everyone was so friendly and accomodating. Our room was fabulous. So beautifully decorated. Bed was so comfortable. Had everything we could possibly need. Loved the Spritz Bar and snacks. The breakfast buffet was one of the best I have had. Beautiful glass room. We usually stay in an Airbnb when traveling to Lucca. Now we will stay here every time.
Stayed 1 night in Nov 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities
The team at hotel Ilaria is wonderful. They are incredibly accommodating and warm. Everyone we encountered from the front desk to dining services to housekeeping; went out of their way to make us feel at home. Our room was beautiful and spotless. We will not hesitate to return.
The towers where we stayed
My delicious breakfast
Our lovely room
Stayed 4 nights in Nov 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We are from Scotland and stayed here a week from 8th November. Excellent hotel. Lovely facilities and fantastic quality. Lovely room ( although we would have preferred to be in the main building than the tower), extremely comfortable bed and all facilities first class. The hotel is excellently positioned for exploring Lucca and reaching the train station to wider explore Tuscany.Staff were all exceptional - breakfast ladies deserve a special mention, they were all lovely and very efficient -as do all the reception staff who likewise were very helpful and always willing and available to assist. We were very impressed. A special mention to Greta on reception. Not only was she first class in dealing with any requirements we had- such as booking a private transfer to the airport- but she was always smiling and cheery and nothing was ever a problem. Compliments to everyone. We hope to be back and will highly recommend this hotel to anyone visiting Lucca. Well done and thank you Brian and Joyce
Stayed 7 nights in Nov 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

10/10 Excellent

Colin

Stayed 1 night in Oct 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Great location and wonderful hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

carolina

Travelled with family
Perfect hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally located lots to do
Stayed 2 nights in Oct 2025

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! They helped us with a lot of requests because of a family wedding. The room was great and fit our family very comfortably. The breakfast and refreshment area was also a great addition. Thank you so much.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bryan

Stayed 3 nights in Oct 2025

10/10 Excellent

anna Stella

Stayed 1 night in Sep 2025