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Grand Hotel National

5.0 star property
VIP Access

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Photo gallery for Grand Hotel National

Front of property
Creator video
Hallway
Indoor pool
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Lake Side Promenade
    ‪2 min walk‬
  • Place, Grand Casino Lucerne
    ‪2 min walk‬
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 2 Single Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • 16 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Single Beds, Lake View

Suite, 2 Single Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, 2 Single Beds, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Lake View

Superior Room, 2 Single Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, 2 Single Beds, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • 20 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, Multiple Beds, Lake View

Suite, Multiple Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Multiple Beds, Lake View

  • 60 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Room, 1 Queen Bed, City View

8.4 out of 10
Very good
(14 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Lake View

Deluxe Room, 1 Queen Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed, Lake View

  • 21 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Lake View

  • 29 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Lake View

Deluxe Room, 1 King Bed with Sofa bed, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed with Sofa bed, Lake View

  • 44 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Lake View

Deluxe Room, 1 King Bed with Sofa bed, Lake View | Living area | 40-inch flat-screen TV with digital channels, TV

Deluxe Room, 1 King Bed with Sofa bed, Lake View

  • 51 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Lake View

Deluxe Room, Multiple Beds, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Multiple Beds, Lake View

  • 56 sq m
  • Lake view
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

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About this property

Grand Hotel National

Lakefront hotel with 4 restaurants and full-service spa
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site.
Grand Hotel National offers 62 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Hotel National's great location. During your stay, you're just a quick walk from Grand Casino Lucerne. Enjoy features like free WiFi in public areas, plus 4 restaurants and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to body treatments, hot stone massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Grand Casino Lucerne and Hofkirche
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
Grand Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Grand Hotel National. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 39 for adults and from CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self-parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Grand Hotel National offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 633 out of 862 reviews
Rating 8 - Good. 147 out of 862 reviews
Rating 6 - Okay. 55 out of 862 reviews
Rating 4 - Poor. 18 out of 862 reviews
Rating 2 - Terrible. 9 out of 862 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar, Bentonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Classic hotel, no frills, great location
Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish, we loved our stay at this beautiful hotel. The staff were all so incredibly welcoming and helpful, and always had a pleasant greeting. Just a few minutes walk along the lake from the train station, as well as shopping and dining options in old Lucerne, we never required transportation. The hotel itself is elegant, and very picturesque. The rooms were clean, comfortable and very quiet. Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Sukanya, LAwrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff and great location
Stayed 2 nights in Sep 2025

10/10 Excellent

R H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lake View
Stayed 1 night in Sep 2025

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and very professional staff
Balcony view
Balcony view
Balcony view
Balcony view
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

One small item ruining a pleasant stay

A real mix of a review. Arrival, unloading, reception staff, room - all very pleasant. We chose to eat in one of the advertised restaurants within the hotel. The Chinese. we accessed it from outside the hotel from the garden area overlooking lake. We hadn't realised this is the only route because when the rain came on very heavily we had no way back into hotel without getting soaked as we hadn't taken jackets or umbrellas earlier. Food & staff however were both excellent. The downside of report comes when we left restaurant and eventually got to the bar we waiting by door and were acknowledged by waitressing staff making eye contact. We were then left standing for at least 5 minutes with no interaction (& we weren't the only ones that evening we noticed). We eventually went over and asked for a table but she was indicating no availability yet mist tables were empty. Supposedly being kept for other guests coming in from the attached restaurant. When we commented her response was to put out reserved signs. We pointed out we were also residents so should have some priority. A table for 2 was available and spare seats available so we asked for that which we got with a comment. We did get drink menu's, but then had to ask after long wait for order to be taken. A further long wait we got our drinks probably some 35-40 minutes after arrival. At no point did the bar become full and there were many tables that never did get occupied.
Stayed 1 night in Aug 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant hotel walking distance to all of Lucerne’s great sights. Lovely rooms, attentive staff. Thank you!
Stayed 3 nights in Aug 2025

10/10 Excellent

jodette

Travelled with partner
Liked: Cleanliness, staff & service
Very stately Hotel! Everything done impeccable. Close walking to everything. Magnificent
Stayed 2 nights in Aug 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not have loved our stay here more. It was the perfect location and the staff was incredible. Will definitely be back!
Stayed 4 nights in Jul 2025

8/10 Good

Mary Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to end our 9 day Rhine River cruise with a stay at an elegant hotel on Lake Lucerne. We booked 2 rooms for $485 each for one night at Grand National. When we checked in we were shown two rooms in the old part of the hotel street side with no AC. They were pretty but stuffy. I booked this hotel bc the website stated that this hotel has AC. We asked for an air conditioned room and were offered an upgrade of $158 each. We are glad we upgraded. Our rooms were facing the lake newly renovated and very luxurious. We ended on a good note and had a lovely view of the lake from the double Fr3nch doors and slept well on luxe bedding. The amenities in the room were wonderful. Chocolates waters and fresh fruit were so appreciated. Note. There was not a bellman present at arrival or departure to help with luggage. And the entry to the hotel is side facing and has steps.
Stayed 1 night in Jul 2025

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in some pretty special places but the Grand National Hotel has been right at the top of them. The staff, especially Tim Oberli in the front office, was attentive and helpful. We would definitely recommend a stay here.
There is no better view to wake up to in the morning than at the Grand National Hotel in Lucerne.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location. Staff is very nice and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Neerav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent rooms and great service.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views of the Lake. Old world charm. Grand old hotel with modern amenities. Loved it.
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Fasel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old heritage type hotel, super large rooms and hotel allows you to clear the mini bar once at no charge.
Stayed 2 nights in Jul 2025

10/10 Excellent

Babar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome
Stayed 3 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort

Older Hotel with Updated Room

The room was comfortable. The bed and bedding was excellent. The bathroom was clean and in perfect condition. The carpet under the bed was a little lint ridden and could needed to be vacuumed more regularly. The hotel overall is old and not air conditioned but the room was entirely updated and had great AC. The staff was courteous, friendly and very helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay made even better by this beautiful hotel.
Stayed 1 night in Jun 2025