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Amazinn Madrid Plaza Mayor Collection

2.0 star property

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Photo gallery for Amazinn Madrid Plaza Mayor Collection

A modern hotel room with a large bed, a desk, a TV, and a bathroom.
A modern lounge area with green upholstered seating, round tables, and a ceiling with exposed beams and a skylight.
A row of colorful buildings with balconies, a clear sky, and a street in the background.
A modern meeting room with a glass table and chairs, a dark textured wall, and a fish mural.
A row of multi-story buildings with balconies, a church with intricate architecture, and a street with trees and a sidewalk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Kitchen

Explore the area

View in a map
Calle de atocha 8, Madrid, 28012
  • Place, Plaza Mayor
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Business Double Room, Non Smoking, Private Bathroom

A modern hotel room with a marble bathroom, a large bed with multiple pillows, and a wooden headboard.

Business Double Room, Non Smoking, Private Bathroom

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Studio, 1 Large Single Bed

A hotel room with a bed, bedside tables, a desk, a chair, a window with curtains, and a ceiling with a marble-like texture.

Comfort Studio, 1 Large Single Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

A modern bedroom with a bed, curtains, a TV, and a small seating area.

Deluxe Apartment

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Balcony, City View

A modern hotel room with a marble ceiling, a large bed with a wooden headboard, a desk with a chair, and a small seating area.

Deluxe Suite, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, Balcony, City View

A modern hotel room with a large bed, a wooden headboard, two bedside tables with lamps, and a view of the outdoors through a window with curtains.

Deluxe Apartment, Balcony, City View

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

View from property
Colectia Stays Gran Vía
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  • Free Wi-Fi
  • Air-conditioning
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4.6 out of 5, Wonderful, 403 reviews
The price is €79
includes taxes & fees
6 Aug - 7 Aug
Colectia Stays Gran Vía

About this property

Amazinn Madrid Plaza Mayor Collection

A TV in a common area, free Wi-Fi in public areas and a vending machine are available at this hotel. Housekeeping is available on request.
Amazinn Madrid Plaza Mayor Collection offers 39 accommodations with a hairdryer. Kitchens offer stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided on request.

With your stay at Amazinn Madrid Plaza Mayor Collection, you're connected to a shopping centre and just a quick walk from Plaza Mayor. You'll find features such as free WiFi in public areas and 2 meeting rooms.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Amenities include 2 meeting rooms, a communal living room and a vending machine
  • Steps from Plaza Mayor and 4 minutes on foot from Puerta del Sol
  • Pets welcome for a fee (restrictions apply)
WiFi is free in public spaces. Business amenities include 2 meeting rooms and coworking spaces. Amazinn Madrid Plaza Mayor Collection also features a vending machine and a communal living room.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • In-room kitchen
  • In-room microwave

Conveniences

  • Vending machine
  • Virtual front desk

Guest services

  • Housekeeping (on request) (for a fee)

Business services

  • 2 meeting rooms
  • Coworking space

Accessibility

  • No lift

More

  • Communal living room

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in fee: EUR 20 for check-in between 11:00 PM and 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and smart lock details; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, smart lock

Pets

  • Pets: EUR 50 per pet (varies based on length of stay)
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-in fee: EUR 20 for check-in between 11:00 PM and 3:00 AM
  • A late check-out fee will be charged
  • Cleaning/housekeeping/linen fee: EUR 65 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning on arriving outside normal check-in hours will receive an email with special check-in instructions and smart lock details. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Amazinn Madrid Plaza Mayor Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 27 reviews
Rating 8 - Good. 4 out of 27 reviews
Rating 6 - Okay. 2 out of 27 reviews
Rating 4 - Poor. 1 out of 27 reviews
Rating 2 - Terrible. 4 out of 27 reviews

8.8/10

Cleanliness

6.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lication to historical places. Decent size property , easioy accessible to all tourist attractions
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great mattresses and pillows super comfortable -bathrooms was perfect , small kitchen was a bonus. Laundry was available on upper floor-the location was very convenient !!!
Stayed 4 nights in Mar 2026
Verified review

2/10 Terrible

Karl

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The room was nice. Smelt like sewer. I contacted property they took for ever to respond. Then they send a maintenance guy to fix it. He said he fixed it. Next day tell them it still smells. Ask for another room. They said while I was out of my room a maintenance guy came again and fixed it. When I got back to room they night still smelled of sewer. Try to let them know and checked out the next morning. Their communication sucked from the beginning of checking in.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

mariko

Liked: Cleanliness
Disliked: Staff & service
The building was nice and well maintained. With the online check in, i was sent an email with the code to enter the main door and upstairs door. I was not sent my room number and spent an hour outside the doorway on the floor of my room sending WhatsApp messages and trying to call the management. No one answered for at least 45 minutes. Once this was resolved all was okay until one evening there was flood from the bathroom above, showering my bathroom with water for awhile. Again, I tried to call and send messages and finally after nearly an hour they resp onded by Message that someone would come to bring me extra towels. On my last morning the smoke alarm went off and rang for an hour until someone came from another building to turn it off. Many of the other guests made our ways down to the street concerned and not knowing what was going on. All of us had sent messages and no response came until an hour or so, saying the alarm went off because someone had been smoking in their unit. I was packing to check out and losing this hour for the fire alarm was inconvenient and concerning. I would not recommend staying in a place where the management is virtual and slow to respond with inconsistent responses. It did not inspire confidence and in the end I did not feel safe in such a place. I had a seven day stay and asked for some clean towels and that the garbage be emptied and was told i would have to pay 40 euros for an entire housekeeping service for the room.
Stayed 7 nights in Apr 2026
Verified review

2/10 Terrible

Roy

Disliked: Staff & service, amenities
⭐ 1/5 — Do not stay here I want to save anyone considering this property the experience I had. I arrived just before midnight to find my access code only worked for the building entrance — not my floor or my room. With no staff on site, I spent 90 minutes on the phone being asked to send photos, videos, and confirm my details multiple times before someone eventually opened my door remotely. I was promised a follow-up call with a fix. It never came. The next morning the fire alarm went off at around 08:30. Again, no staff, no fire marshal, nobody responsible for the building. I evacuated and stood outside for close to an hour while the alarm continued sounding. Eventually a cleaner arrived, switched it off, and walked away — no investigation, no explanation, no confirmation it was safe to go back in. I then couldn't get back into my room and spent another 30 minutes on the phone. Later I was called and told to pack up and move to a different building entirely. In the first 12 hours of my stay, I spent more than half of that time on the phone, in corridors, outside during a fire alarm, or moving my belongings. The fire alarm situation alone should give anyone pause. A 45-minute alarm with no trained staff and no all-clear before guests re-entered is not just poor service — it is a serious safety concern. Hotels.com, who I booked through, were unable to get a response from the property when I raised a formal complaint. Make of that what you will. Avoid.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento ubicado en una zona bastante céntrica, a pocos pasos de la plaza mayor. La habitación contaba con un baño bastante amplio y limpio, así como con una cocineta bastante conveniente. Todo se encontraba en buenas condiciones y muy limpio. El check-in autónomo es bastante práctico, sobre todo para no estar presionado en caso de llegar tarde a la ciudad.
Stayed 5 nights in Apr 2026
Verified review

4/10 Poor

LEONARDO PASSOS

Disliked: Cleanliness, staff & service
Não nos deixaram entrar uma hora antes com pretexto de limpeza do apartamento e ao entrarmos o quarto estava sujo e sem limpeza alguma. Fizemos contato e pela primeira vez nos atenderam pelo WhatsApp. O endereço da acomodação não aparece no app de transporte tendo dado em outro local. Resumo: muito bem localizado mas a equipe muito ruim de atendimento e não nos atenderam a contento. Tivemos uma estadia boa mas o início foi muito ruim.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Positiv: Die Lage ist phantastisch, 1 min vom Plaza Mayor weg mitten im Herzen von Madrid. Hübsches Zimmer, modern, kleine Küche, schönes großes Bad. Negativ: Sehr hellhörig, man hört jedes Wort vom Nachbarn. Kein Shampoo oder Duschgel, innerhalb 1 Woche kein Handtuchwechsel oder Zimmerreinigung.
Stayed 5 nights in Apr 2026
Verified review

2/10 Terrible

Oliver

Liked: Property conditions & facilities
Disliked: Cleanliness
Llegamos a las 22h y la habitacion estaba completamente sin arreglar, el baño aun con indicios que se acababan de duchar. No paso limpieza, luego hemos estado mi pareja y yo 30 minutos en el telefono para que jos co siguieran otra habitacion en otro hotel cercano. Muy amable el tipo del telefono pero tomo tiempo. Luego toco llamar de nuevo para que abrieran remotamente y eso tomo otra media hora. Luego al salir a cenar no podian darme codigo asi que tuve que volver a llamar para que abrieran. Ningun gensto por parte del serviocio al cliente por todos los inconvenientes, ni descuento ni nada. La primera habitacion nos gusto mucho, la segunda mas o menos. Super céntricos.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kjøkkenet var ok. Litt trangt. Men fungerer. Naboene bråkte. Man kan høre naboene snakke. Ingen treningsstudio. Brannalarmen gikk og gikk. Men ingen røyk og ingen brann. Overalt det gikk bra.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El sitio es de pelicula,en el centro mitico de madrid y la reforma hecha con inteligencia y buen gusto volveremos
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

melisa andrea

Stayed 10 nights in Apr 2026
Verified review

2/10 Terrible

Jessica

Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Aileen

Liked: Cleanliness
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Andrew

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Carlos

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mariano Daniel

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Mar 2026