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Axel Hotel Madrid - Adults Only

4.0 star property

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Photo gallery for Axel Hotel Madrid - Adults Only

Outdoor pool, pool umbrellas, pool loungers
Flat-screen TV
Executive lounge
Lobby
Premium bedding, minibar, in-room safe, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
Atocha 49, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪2 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Axel City

Premium bedding, minibar, in-room safe, desk

Axel City

8.6 out of 10
Excellent
(43 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Axel Premium

Premium bedding, minibar, in-room safe, desk

Axel Premium

8.0 out of 10
Very good
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Axel Suite

Premium bedding, minibar, in-room safe, desk

Axel Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Axel City Single Use

Premium bedding, minibar, in-room safe, desk

Axel City Single Use

9.0 out of 10
Wonderful
(4 reviews)
  • 15 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Single Beds

View all photos for Axel Premium Single Use

Premium bedding, minibar, in-room safe, desk

Axel Premium Single Use

9.4 out of 10
Exceptional
(3 reviews)
  • 21 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Axel Suite Single Use

Premium bedding, minibar, in-room safe, desk

Axel Suite Single Use

  • 51 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Axel Junior Suite

Premium bedding, minibar, in-room safe, desk

Axel Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Axel Junior Suite Single Use

Premium bedding, minibar, in-room safe, desk

Axel Junior Suite Single Use

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Basic Room

Minibar

Basic Room

10.0 out of 10
Exceptional
(4 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Premium bedding, minibar, in-room safe, desk

Basic Room

  • 15 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 21 sq m
  • Sleeps 1
  • 1 King Bed

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About this property

Axel Hotel Madrid - Adults Only

Adults-only hotel with spa services and 24-hour front desk
An outdoor pool, a swim-up bar and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include spa services, laundry facilities and a 24-hour front desk.
Axel Hotel Madrid - Adults Only offers 88 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.
Our customers tell us that they can't get enough of the helpful staff at Axel Hotel Madrid - Adults Only. During your stay, you're just a quick walk from Puerta del Sol. Free WiFi in public areas, an outdoor pool and a swim-up bar are available.
  • Free WiFi
  • Enjoy drinks at the swim-up bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Guests speak favourably about the area's walkability and the bar
  • Steps from Plaza de Santa Ana and 6 minutes on foot from Puerta del Sol
There's a snack bar/deli on site. You can enjoy a drink at the swim-up bar. WiFi is free in public spaces. An outdoor pool, spa services, and multilingual staff are also featured at the boutique Axel Hotel Madrid - Adults Only.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 11 AM and at the weekend from 8 AM to 11:30 AM.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 25 per day)

Food and drink

  • Buffet breakfast available for a fee 7 AM to 11 AM on weekdays and 8 AM to 11:30 AM on weekends; EUR 17 per person
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Nearby parking fee: EUR 25 per day (66 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Axel Hotel Madrid Adults
Axel Madrid Adults
Axel Madrid Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel
Axel Hotel Madrid - Adults Only Madrid
Axel Hotel Madrid - Adults Only Hotel Madrid

Reviews

Axel Hotel Madrid - Adults Only Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 268 out of 1001 reviews
Rating 6 - Okay. 90 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

Reviews

6/10 Okay

Alejandro, Weehawken

Travelled with family
Liked: Amenities
recently stayed at Axel Hotel Madrid, and overall, it was a mixed experience. The hotel is definitely showing its age. The carpet in my room was stained, there were cracks on the walls, and the beds were very hard, which made it uncomfortable to sleep. On top of that, the room’s telephone wasn’t working, which was frustrating. On the positive side, the staff was absolutely wonderful. Everyone I interacted with was super friendly, welcoming, and helpful. The hotel itself is kept very clean and has a pleasant fragrance throughout, which made common areas and hallways feel fresh and well-maintained. In short, the service and cleanliness were great, but the rooms need some updating and more attention to comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2025

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Imanol

Liked: Cleanliness, staff & service

Una experiencia muy agradable

No es nuestra primera vez en este hotel y nuestra experiencia siempre es muy agradable. Celebrabamos nuestro 9 aniversario en el hotel. Para nuestra sorpresa el equipo de Axel Madrid nos dejo una nota felicitandonos nuestro aniversario, además unos chocolates y una botella de champan. Son estos pequeños gestos los que marcan la diferencia. Lo único que resaltaría es que hacía calor en la habitación y el colchón esta vez nos resultó un poco incómodo se nos clavavan los hierros dle colchón pero no quisimos molestar a recepción, por lo que no les dijimos nada.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the center of Madrid. Walking distance to many restaurants and attractions. Hotel staff are amazing and were very helpful. The room are designed very nicely, everything is brand new. I loved the pool on the roof with the nice bar. I definitely recommend Axel Hotel for your stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay close to everything. We loved the space and staff that made our stay very pleasant.
Stayed 4 nights in Jul 2025

8/10 Good

Jaspaul

Stayed 3 nights in Jun 2025

6/10 Okay

faisal, Year

Disliked: Amenities
The location near the city centre is a plus. The hotel itself is very basic in its services .
Stayed 5 nights in Jun 2025

4/10 Poor

Alfredo

Liked: Property conditions & facilities
Disliked: Amenities
We arrived and the
Stayed 4 nights in Jun 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed for one day between international flights and didn’t take much advantage of anything this property had to offer, but it seems like it would be an appealing option for couples looking for something romantic and a little exotic.
Stayed 1 night in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Stayed 3 nights in Jun 2025

6/10 Okay

Alexandria

Liked: Staff & service
Disliked: Cleanliness
The staff were absolutely fantastic but the rooms were pretty disappointing - light bulbs not working and cleanliness definitely not up to scratch
Stayed 4 nights in May 2025

10/10 Excellent

Italia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff super gentile. Cibo ottimo. Posizione eccellente.
Stayed 3 nights in Mar 2025

8/10 Good

Morten Holm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Kein

Stayed 9 nights in May 2025

8/10 Good

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
I left on a Saturday and I had an early flight so I was not able to have my breakfast that I pre-paid for. Also. I wanted to order sandwich at the sky bar but it would have taken an hour to get. There were events at the hotel but guest were not notified in advance.
Stayed 3 nights in May 2025

8/10 Good

Hugo

Travelled with partner
Liked: Amenities, property conditions & facilities
Excellent location rightion the heat of Atocha
Stayed 2 nights in May 2025

10/10 Excellent

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed the hotel. Upscale without being over the top. Well priced. Friendly, helpful staff. Had one of the beat breakfasts of my Spanish stay there. Massage by David was top notch. Room is nice and comfortable but its a bit dark. Rooftop and pool we re terrific. Apparentky the hetero set has definitely gotten the memo, but hope it doesnt dominate the vibe. Regardless, i recommend.
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Place was conveniently located, friendly and helpful staff and the rooms were very well kept
Stayed 6 nights in May 2025

8/10 Good

Janalee

Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Stayed 2 nights in May 2025

10/10 Excellent

Aliaksei, Mountain View

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Maybe get an espresso machine for breakfast convenience.
Stayed 3 nights in May 2025

10/10 Excellent

Alfredo, miami

Liked: Cleanliness, staff & service, property conditions & facilities
En pocas palabras es ungular que te produce deseos de volver.
Stayed 7 nights in May 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel had a nice rooftop bar and while I only went during the day, it seemed like a welcoming place to socialize. The room was very large and had a fun style. Unfortunately, it felt very cold and wasn’t well lit, some of the lights also flickered. The area was great, a quick walk to everything and breakfast was also really good, although the seating area for breakfast felt a bit small
Stayed 1 night in May 2025