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Barceló Emperatriz

5.0 star property
VIP Access

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Photo gallery for Barceló Emperatriz

Front of property
Lobby
Rooftop terrace
Bar (on property)
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Calle de Lopez de Hoyos, 4, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Deluxe Room

Family Deluxe Room | Premium bedding, down duvets, memory-foam beds, minibar

Family Deluxe Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grand Deluxe Family Room

Premium bedding, down duvets, memory-foam beds, minibar

Grand Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • Sleeps 6
  • 2 King Beds and 2 Single Beds
  • City view

View all photos for Emperador Premium Room

Emperador Premium Room | Premium bedding, down duvets, memory-foam beds, minibar

Emperador Premium Room

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • City view

View all photos for Premium Family Room

Premium bedding, down duvets, memory-foam beds, minibar

Premium Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 65 sq m
  • Sleeps 6
  • 2 King Beds OR 1 King Bed and 2 Single Beds
  • City view

View all photos for Premium Room

Premium Room | Premium bedding, down duvets, memory-foam beds, minibar

Premium Room

9.0 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • City view

View all photos for Emperatriz Premium Room

Emperatriz Premium Room | Premium bedding, down duvets, memory-foam beds, minibar

Emperatriz Premium Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, Balcony

Premium Room, Balcony | Premium bedding, down duvets, memory-foam beds, minibar

Premium Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • City view

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, memory-foam beds, minibar

Deluxe Room

9.4 out of 10
Exceptional
(39 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Tranquility Deluxe Room

Premium bedding, down duvets, memory-foam beds, minibar

Tranquility Deluxe Room

9.6 out of 10
Exceptional
(24 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Barceló Emperatriz

Luxury hotel with restaurant, near Prado Museum
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and 24-hour room service. Housekeeping is available on request.
Barceló Emperatriz offers 146 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, slippers, designer toiletries and bidets. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Barceló Emperatriz's great location. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute drive from Prado Museum and 6 minutes from El Retiro Park
  • Local-area shuttle service available
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury Barceló Emperatriz. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Restaurante Mutis – This restaurant serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle
  • Valet parking on site (EUR 35 per day)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Mutis

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (72 centimetre high)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13.8 for children
  • Valet parking fee: EUR 35 per day
  • Rollaway bed fee: EUR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hesperia Emperatriz
Hesperia Emperatriz Hotel
Hesperia Emperatriz Hotel Madrid
Hesperia Emperatriz Madrid
Hesperia Emperatriz Hotel Community Of Madrid
Barceló Emperatriz Hotel Madrid
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz Hotel Madrid

Barceló Emperatriz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 897 out of 1085 reviews
Rating 8 - Good. 129 out of 1085 reviews
Rating 6 - Okay. 29 out of 1085 reviews
Rating 4 - Poor. 13 out of 1085 reviews
Rating 2 - Terrible. 17 out of 1085 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, outstanding service, environment and more important the staff, attentive to the most unimaginable detail truly exceptional
Stayed 4 nights in Oct 2025

10/10 Excellent

Booker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Stayed 1 night in Oct 2025

10/10 Excellent

ANTONIO

Stayed 2 nights in Oct 2025

10/10 Excellent

Donna Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didn’t eat breakfast there so no comment. Staff was very helpful in answering our question and accommodating our needs. Room was lovely, clean and comfortable. Excellent experience!
Stayed 4 nights in Oct 2025

10/10 Excellent

Teofilo Garcia, Wilmington

Stayed 4 nights in Oct 2025

10/10 Excellent

juan jose

Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been coming to this hotel 3-5 Times a year for the last 4 years Always consistently exceptional
Stayed 2 nights in Oct 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t have the breakfast plan
Stayed 3 nights in Oct 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and staff were very helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars indeed!!!

We loved this hotel!!! The rooms were comfortable and everything is well thought out to make you feel like royalty(get it? Spain has a king).Breakfast was delicious with a really excellent array of options to choose from. The best best part is the staff, everyone we had contact with were absolutely spectacular and went out of their way to make you feel welcome. I especially want to thank Diego, who was very helpful and Gema the hostess at the restaurant. That said everyone and I mean everyone was a pleasure to deal with. Highly recommend this hotel!
Stayed 4 nights in Oct 2025

6/10 Okay

Nitasha

Liked: Cleanliness, property conditions & facilities, room comfort
I was very excited to visit this hotel but it didn’t live up to my expectations. Check in lacked empathy and wasn’t very inviting, wasn’t requested to take a seat or offered any welcome drink. It was a process and lacked attention. 4/10. The lobby is very small and crammed, we waited over an hour for the room. The lobby toilets need attention and better cleaning. 4/10 While waiting we had a drink at the bar, which was decent with a selection of cocktails and wines but lacked ambience and attention. 6/10 The lifts are very small but relatively quick. Tranquility Room, although I specifically requested a room with more natural lighting this was a real let down. The room was very dark and very dim. The room itself is small and inviting with a comfortable bed and decent space for storing belongings. Room overall 7/10 and bathroom which was spacious and equipped with amenities more aesthetically pleasing 9/10 The hotel did acknowledge it was our anniversary and sent complimentary cava to our room which was a kind gesture. 10/10 Breakfast was probably the most pleasing with an array of selection and choice of fruits, breads, a la carte options and cava for breakfast. Waiters aren’t so attentive, had to request cutlery twice and noticed tables weren’t cleared promptly. 9/10 Overall the hotel was satisfactory, general cleaning standards are good but felt more of a 4*. It lacks invite and early check in/late check out requests seemed to be dismissed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Solange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Escogimos este hotel para que la Novia se preparara para el día de la Boda. La ubicación es Excelente! La habitación hermosa cómoda y con una linda vista! El personal super atento. Nos prestaron toda la colaboración para atender a la novia
Stayed 3 nights in Sep 2025

6/10 Okay

Geralynn

Stayed 1 night in Oct 2025

10/10 Excellent

Liza

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Lesley

Stayed 3 nights in Oct 2025

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Gaetano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 2 nights in Sep 2025

10/10 Excellent

Annette de

Stayed 1 night in Sep 2025

10/10 Excellent

Jorge

Stayed 3 nights in Sep 2025

10/10 Excellent

Francisco, Maimi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel air conditioner worked amazing everyone super nice great area
Stayed 2 nights in Sep 2025

2/10 Terrible

Casper

Stayed 1 night in Sep 2025