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Barceló Emperatriz

5.0 star property
VIP Access

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Emperador Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds
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Lobby
Lobby
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Gym

Explore the area

View in a map
Calle de Lopez de Hoyos, 4, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Golden Mile
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Deluxe Room

Family Deluxe Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Family Deluxe Room

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grand Deluxe Family Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Grand Deluxe Family Room

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Emperador Premium Room

Emperador Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Emperador Premium Room

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Family Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 65 sq m
  • City view
  • Sleeps 6
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Premium Room

Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Room

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Emperatriz Premium Room

Emperatriz Premium Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Emperatriz Premium Room

  • 28 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | 1 bedroom, premium bedding, down duvets, memory-foam beds

Premium Room, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, down duvets, memory-foam beds

Deluxe Room

9.4 out of 10
Exceptional
(38 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Tranquility Deluxe Room

1 bedroom, premium bedding, down duvets, memory-foam beds

Tranquility Deluxe Room

9.4 out of 10
Exceptional
(22 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Barceló Emperatriz

Luxury hotel with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and 24-hour room service. Housekeeping is available on request.
Barceló Emperatriz offers 146 air-conditioned accommodations with minibars and a safe. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, slippers, designer toiletries and bidets. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Barceló Emperatriz's great location. During your stay, you're just a quick walk from Paseo de la Castellana. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the proximity to shopping
  • Just a 4-minute drive from Prado Museum and 6 minutes from El Retiro Park
  • Local-area shuttle service available
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 3 meeting rooms are available.

WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury Barceló Emperatriz. Parking is available for a fee.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Restaurante Mutis – This restaurant serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle
  • Valet parking on site (EUR 35 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 25 for adults and EUR 13.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Mutis

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (72 centimetre high)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 13.8 for children
  • Valet parking fee: EUR 35 per day
  • Rollaway bed fee: EUR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hesperia Emperatriz
Hesperia Emperatriz Hotel
Hesperia Emperatriz Hotel Madrid
Hesperia Emperatriz Madrid
Hesperia Emperatriz Hotel Community Of Madrid
Barceló Emperatriz Hotel Madrid
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz
Barceló Emperatriz Hotel
Barceló Emperatriz Madrid
Barceló Emperatriz Hotel Madrid

Barceló Emperatriz Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 857 out of 1041 reviews
Rating 8 - Good. 128 out of 1041 reviews
Rating 6 - Okay. 26 out of 1041 reviews
Rating 4 - Poor. 13 out of 1041 reviews
Rating 2 - Terrible. 17 out of 1041 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mauro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto, el staff super amable, y todo muy limpio y ordenado
Stayed 2 nights in Aug 2025

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place ♥️
Stayed 4 nights in Aug 2025

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great! Very clean and modern. Short ride to/from the Chamartin train station and the airport. Staff was lovely. Great breakfast buffet. Highly recommend all around
Stayed 1 night in Aug 2025

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an upgrade. Fantastic hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely brilliant hotel the staff are fantastic they go out of their way to make sure your stay is good. Our check in was at midnight and the guy on reception gave us a 5 star welcome. In our room they’d left us fresh cakes and waters . Breakfast is a great full buffet with eggs on order in every way . Good quality food fresh breads and upmarket coffee couldn’t fault it . The staff definitely make this hotel special Metro very nearby and you can walk to this amazing park with great reasonably priced restaurants. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Francois

Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Wonderful stay. Our room was spacious. Service was great. Staff was friendly. Great location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zahoor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, spacious and modern rooms as well.
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia Melena

Travelled with family and small children
Liked: Amenities
Team is amazing and made us feel welcome always! Responded to all our inquiries promptly and courteously. Hotel is clean and comfortable!
Stayed 5 nights in Aug 2025

10/10 Excellent

Omar Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and very friendly. The hotel was very nice, it was in a good area, close to many restaurants and bars. The breakfast buffet was good, with an excellent selection. Would stay here again next time in Madrid.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid hotel in great location with good service.

This is my second time staying at barcelo. Excellent location. Close to main spots but far enough so the outside streets are quiet. The staff are friendly and attentive. The room is ok nice but with really nice tub & a separate shower. This visit my room 212 was in a bit worse condition than my previous room. Door to bathroom wouldn’t close properly & the doors to toilet & shower would get stuck to floor. The AC works but is weird. You can have it at lowest setting and you won’t hear or feel heavy air blow out. But it. Does get the room cold eventually. We got cold at night. I appreciate that the room. Came with mini fridge and complimentary water, plus turndown service. The bed is comfortable. I would recommend they update their tv programming to allow guests to stream Netflix, etc. One annoyance was being charged extra to get into room early. I came from overnight flight. If the room has been cleaned and prepped, why charge someone an extra $75 euros. Just feel it should be complimentary at that point.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very good hotel. Would stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Ivetta

Stayed 3 nights in Jul 2025

10/10 Excellent

Adraian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción

Muy buena opción precio-calidad
Stayed 2 nights in Jul 2025

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Santiago

Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

TinaMarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is extremely personable, helpful, accommodating, and kind. We were quite impressed with the level of service and the price point. We would highly recommend this hotel to anyone traveling to Madrid. You will not be disappointed.
Stayed 3 nights in Jul 2025

10/10 Excellent

Claus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Jun 2025

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Mejor Hotel de Madrid, todo el equipo me trataron maravillosamente bien y la próxima vez que vaya a Madrid me volveré a quedar en el BARCELÓ Emperatriz. Muchísimas gracias por los 3 Sombreros que le regalaron a mis sobrinos de verdad que bonito gesto
Stayed 2 nights in Jul 2025