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DoubleTree by Hilton Madrid-Prado

4.0 star property

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Photo gallery for DoubleTree by Hilton Madrid-Prado

Bar (on property)
Superior Room, 1 King Bed, Terrace | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Fitness facility
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
Calle San Agustin 3, Madrid
  • Place, Thyssen-Bornemisza National Museum
    ‪2 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬

Room options

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About this property

DoubleTree by Hilton Madrid-Prado

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning.
DoubleTree by Hilton Madrid-Prado offers 61 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. LED televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Madrid-Prado. During your stay, you're just a quick walk from National Prado Museum. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at Kirei by Kabuki
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Within a 10-minute walk of National Prado Museum and Gran Via
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at DoubleTree by Hilton Madrid-Prado.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Kirei by Kabuki – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Kirei by Kabuki

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Madrid-Prado Hotel
DoubleTree Hilton Hotel
DoubleTree Hilton Madrid-Prado
DoubleTree Hilton
Doubletree by Hilton Madrid Spain
DoubleTree by Hilton Madrid-Prado Hotel
DoubleTree by Hilton Madrid-Prado Madrid
DoubleTree by Hilton Madrid-Prado Hotel Madrid

DoubleTree by Hilton Madrid-Prado Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 255 out of 327 reviews
Rating 8 - Good. 57 out of 327 reviews
Rating 6 - Okay. 10 out of 327 reviews
Rating 4 - Poor. 3 out of 327 reviews
Rating 2 - Terrible. 2 out of 327 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities
Great location, clean comfortable room, staff extremely helpful. Good breakfast buffet and option to order freshly cooked breakfast was great, as was the service, thank you!
Stayed 3 nights in Jan 2026

8/10 Good

Nazmun

Stayed 3 nights in Jan 2026

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, close to museums and major sites including train station if you want to take day trips to other cities, staff were helpful and knowledgeable about the city and made very helpful suggestions related to logistics; room was spacious for two people, kept clean daily with no intrusions at any time; most of all, place was quiet, relaxed, and very peaceful; overall excellent choice for anyone.
Stayed 8 nights in Jan 2026

10/10 Excellent

Saul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Staff. Facilities, amenities, location great great service...
Stayed 3 nights in Jan 2026

10/10 Excellent

mari tere

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención del bell boy o concierge
Stayed 1 night in Oct 2025

10/10 Excellent

XIMENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful rooms, and a very friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Lenni

Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. 5 minutes to Plaza del Sol, 10 minutes to Gran Via!. On map, looks like its in a narrow alley way, but actually in a park like area, no traffic. Very Quiet area!!!!! Very helpful staff that got us a good taxi to the airport in the morning. Without hesitation, I would stay here again!!
Stayed 1 night in Dec 2025

10/10 Excellent

Donald, Halifax

Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying at the hotel. Staff is wonderful, location is great - walking distance to all, safe location, immaculately clean room, amenities were great, free breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful accommodation topped with super friendly staff. Highly recommend.
Stayed 3 nights in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a great location! Easy access to the Gran Via, Plaza Mayor, Royal Palace and many restaurants.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Rooms are quiet. Literally 2 blocks from Prado museum an
Stayed 7 nights in Aug 2025

10/10 Excellent

Rowena Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location!
Stayed 2 nights in Sep 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

joe

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean nice rooms!
Stayed 3 nights in Aug 2025

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for seeing Madrid.
Stayed 3 nights in Jul 2025

10/10 Excellent

Debra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, good rooms
Stayed 2 nights in Jun 2025

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, close to all interesting points in the city, very clean and excellent service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Oguz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Jun 2025

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful well maintained property, helpful staff and wonderful food, they made our stay a pleasure
Stayed 3 nights in May 2025