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Hotel Exe Plaza

4.0 star property

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Photo gallery for Hotel Exe Plaza

Hypo-allergenic bedding, down duvets, minibar, in-room safe
Outdoor spa tub
Front of property
Bar (on property)
Hypo-allergenic bedding, down duvets, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Paseo De La Castellana 191, Madrid, Madrid, 28046
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Azca Financial District
    ‪1 min walk‬
  • Place, Plaza de Castilla
    ‪2 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Comfort Double or Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Comfort Double or Twin Room

8.6 out of 10
Excellent
(31 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Familiar Room, connecting room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Familiar Room, connecting room

10.0 out of 10
Exceptional
(5 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Comfort Double Room Single Use

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Comfort Double Room Single Use

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (Single Use)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite (Single Use)

  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room (Single Use)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Single Use)

  • 35 sq m
  • Sleeps 1
  • 1 Queen Bed OR 2 Single Beds

View all photos for Romantic Room (Cava bottle + chocolates)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Romantic Room (Cava bottle + chocolates)

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Comfort Room (with Extra Bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Junior Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About this property

Hotel Exe Plaza

Hotel with a 24-hour front desk, steps from Plaza de Castilla
This hotel features self parking, a business centre and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Housekeeping is available on request.
Hotel Exe Plaza offers 262 accommodations with minibars and a safe. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include a bath, bidets and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Exe Plaza. During your stay, you're just a quick walk from Plaza de Castilla. You'll find features such as free WiFi in public areas, plus a business centre and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Steps from Plaza de Castilla and a 3-minute drive from Bernabéu Stadium
Public spaces have free WiFi. A business centre and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Exe Plaza. For a fee, parking is available.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 19 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 14 per person

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 per person
  • Self-parking fee: EUR 19 per day
  • Rollaway bed fee: EUR 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Exe Castilla
Exe Hotel Puerta Castilla
Exe Puerta
Exe Puerta Castilla
Exe Puerta Castilla Hotel
Hotel Exe Castilla
Hotel Exe Puerta
Hotel Exe Plaza Madrid
Hotel Puerta Castilla
Puerta Castilla Hotel
Hotel Silken Puerta Castilla
Silken Puerta Castilla Madrid
Exe Plaza Madrid
Exe Plaza
Hotel Exe Plaza Hotel
Hotel Exe Plaza Madrid
Hotel Exe Plaza Hotel Madrid

Hotel Exe Plaza Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 487 out of 1001 reviews
Rating 8 - Good. 356 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 23 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elsye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff are very friendly.
Stayed 1 night in Aug 2025

8/10 Good

Kaylee, Boulder Creek

Stayed 1 night in Aug 2025

10/10 Excellent

Vida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean spacious room. Hotel is very close to metro, and also Chamartin station with many train routes.
Stayed 1 night in Jul 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

It’s a newly renovated room we had and very spacious for a family of 3. It’s next to Mac’s and Taco Bell. 2 minutes to local bakery and metro station.
Stayed 2 nights in Jun 2025

6/10 Okay

cabell

Liked: Cleanliness
It was ok- rooms are nice but not inviting
Stayed 2 nights in Jul 2025

10/10 Excellent

Arnoldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Paul Emilio Homberger

Disliked: Cleanliness
The hotel is very ugly
Stayed 2 nights in Jul 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient for me, as have family nearby, but probs if not would stay closer to centre. However, the metro is right outside hotel, which is very good we used a lot and there are few nice coffee shops very close, which are good for breakfast. Overall, I like the location, its vibrant and transport good from here.
Stayed 7 nights in Jul 2025

6/10 Okay

Jose

Travelled with partner
Disliked: Staff & service, amenities
It’s the second and last time ill be staying at this Hotel, staff wasn’t kind at all.
Stayed 3 nights in Jun 2025

10/10 Excellent

Dennis

Stayed 1 night in Jul 2025

8/10 Good

Orlando, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The exterior of the property could benefit with a good cleaning
Stayed 2 nights in Jun 2025

2/10 Terrible

DEYWIS

Stayed 1 night in Apr 2025

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First week- EXE Madrid

In general it was a good experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jun 2025

10/10 Excellent

Arnoldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies on reception were lovely, highly recommend this hotel not only for its brilliant location, but lovely beds and great service
Stayed 2 nights in Jun 2025

10/10 Excellent

ALFONSO

Stayed 1 night in May 2025

2/10 Terrible

Junita

Stayed 3 nights in May 2025

10/10 Excellent

Danilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good Stuff very nice people
Stayed 2 nights in Jan 2025

8/10 Good

ENMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is fantastic! Not far away from the old part of Madrid, good restaurants and shopping places near by. Building is new and cleaning service is great. I removed a star for two reasons, first, the towels were a little bit old 😔…Second, I had been in many four star hotels, so I am used to see magnificent breakfast options that are perfect for lunch or dinner, but this hotel only serves a continental breakfast which it is not bad, but it is ok for a three stars hotel.
Stayed 6 nights in Apr 2025

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location just steps from metro station, breakfast is great and staff is really kind. Rooms are outdated. You have to wait a long time to use the elevator, they only have one working.
Stayed 8 nights in Apr 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall pretty good except for a couple of minor setbacks. First, the property has 11 floors but only 1 working elevator. As you can imagine, queues and long wait times for the elevator were commonplace. Also, the wifi in the room did not work well unless your device is located right next to the door. Otherwise, my stay was great!
Stayed 3 nights in Apr 2025

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

OSCAR EDUARDO, Sunnyside

Disliked: Property conditions & facilities
Location is good, but the hotel needs serious renovations and care in the rooms.
Stayed 2 nights in Mar 2025