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Hotel Francisco I

4.0 star property
VIP Access

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Photo gallery for Hotel Francisco I

Meeting facility
Interior entrance
Premium bedding, Select Comfort beds, minibar, in-room safe
Aerial view
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

View in a map
Calle Arenal, 15, Madrid, Madrid, 28013
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪5 min walk‬
  • Place, Gran Via
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Single Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Single Room

8.6 out of 10
Excellent
(7 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Premium bedding, Select Comfort beds, minibar, in-room safe

Double Room

9.4 out of 10
Exceptional
(59 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Double Room

10.0 out of 10
Exceptional
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Terrace

Double Room, Terrace | Premium bedding, Select Comfort beds, minibar, in-room safe

Double Room, Terrace

9.4 out of 10
Exceptional
(3 reviews)
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Double or Twin Room

Premier Double or Twin Room | Premium bedding, Select Comfort beds, minibar, in-room safe

Premier Double or Twin Room

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

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About this property

Hotel Francisco I

Beaux Arts hotel with 24-hour front desk and bar/lounge
A bar/lounge, concierge services and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Hotel Francisco I offers 79 air-conditioned accommodations with minibars and a safe. Select Comfort beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Hotel Francisco I. During your stay, you're just a quick walk from Plaza Mayor. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the local sightseeing
  • Just a 4-minute walk from Plaza Mayor and 5 minutes on foot from Puerta del Sol
  • Airport shuttle service available for a fee
Hotel Francisco I offers its guests multilingual staff, tour/ticket assistance, and concierge services. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Francisco I also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Late check-in subject to availability

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hotel Francisco I offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Francisco Hotel
Francisco I
Francisco I Madrid
Hotel Francisco
Hotel Francisco I
Hotel Francisco I Madrid
Francisco i Hotel
Francisco i Madrid
Hotel Francisco I Hotel
Hotel Francisco I Madrid
Hotel Francisco I Hotel Madrid

Reviews

Hotel Francisco I Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 788 out of 1002 reviews
Rating 8 - Good. 147 out of 1002 reviews
Rating 6 - Okay. 41 out of 1002 reviews
Rating 4 - Poor. 12 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

Reviews

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast buffet is wonderful. Staff very friendly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Perfect location. Amazing staff. Everyone is so nice and helpful. Great bang for your buck. And the breakfast is incredible.
Stayed 1 night in Jul 2025

10/10 Excellent

Loui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Great Hotel central and easy walking to sites of interest
Stayed 2 nights in Jul 2025

10/10 Excellent

Annalisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

We have been coming to Hotel Francisco for the last 6 years at least once/twice per year. It’s our home away from home when we are in Madrid. Great decor and staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Akiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Gayane

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived to the hotel and checked in I was told we were upgrading but when we went to our rooms we were actually downgraded. I had booked 2 balcony rooms and got 2 prison windows. When I addressed it I was told that since we arrived an hour after check in there was nothing they can do and said we will have better rooms the next day. The following day we were ignored, but the hotel told Expedia that they offered us better rooms and we rejected it. What a lie. rStaff are extremely rude and truly ruined our trip and the city experience
Stayed 2 nights in Jun 2025

10/10 Excellent

martijn

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Jose

Stayed 3 nights in Jul 2025

10/10 Excellent

amauri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, staff was very friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Puneet

Stayed 2 nights in Jun 2025

10/10 Excellent

raixa

Travelled with family
great hotel . Staff was very helpful.
Stayed 3 nights in Jun 2025

6/10 Okay

Victor

Stayed 4 nights in Jun 2025

10/10 Excellent

Michael Brenson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we booked this hotel there were limited reviews, so we were a bit nervous. We picked the hotel largely because of the location and price. Because of the limited reviews, we were a bit skeptical. But OMG.. We were blown away. Our room on the 6th floor had a terrace with a retractable awning overlooking the beautiful city. And a ceiling fan in the room for the hot summer days. Breakfast was perfect, service was amazing and the location couldn't have been better. I'm not sure why this hotel ever received a bad rap. It was the best out of all the hotels we stayed during our 16 day Euro trip. We'll definitely stay there again and recommend it for couples traveling through Madrid.
Stayed 1 night in Jun 2025

10/10 Excellent

Ivelisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a great area with pedestrian zone. Short walk to Plaza Mayor with a variety of restaurants. Easy walk to numerous other sights! Breakfast was very good with a large variety.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend staying at Hotel Francisco when visiting Madrid. A great overall experience. The team was very efficient, friendly, and hospitable. A wonderful boutique hotel, and the location is walking distance to most major sites.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Boutique hotel with great location an friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything! The staff, the food, the rooms evrything! Already looking forward to go back
Stayed 3 nights in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice little hotel between Plaza Sol, Opera, and Plaza Mayor. Very good location. There is neither a pool nor even a small gym which was a disappointment to my son. The room was good except for the weird glass bathroom door. It’s frosted in the middle but who wants to see the legs of someone sitting on the toilet or dropping your drawers to get in the shower? The view out our room was another room’s bathroom and a jumble of rooftop vents and access panels. Not a nice view. Make sure you get a room facing Calle Arenal or something.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, location, breakfast. Very friendly, attentive staff. Positive experience
Stayed 3 nights in Jun 2025

10/10 Excellent

Ivelisse

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing breakfast! Super clean and in the heart of Madrid. One can walk anywhere within minutes. Staff is very amicable and helpful. I have been staying at Francisco 1 for the past 8 years and truly there is no other hotel like F1 in Madrid!
Stayed 2 nights in May 2025

10/10 Excellent

Hagop

Stayed 3 nights in May 2025

8/10 Good

Ali

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Super friendly staff and great location. Room service could be improved
Stayed 8 nights in May 2025