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Crisol Vía Castellana

4.0 star property

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Lobby
Executive Room | Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
View from room
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
Paseo de la Castellana, 220, Madrid, Madrid, 28046
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, Azca Financial District
    ‪1 min walk‬
  • Place, Plaza de Castilla
    ‪3 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually furnished, desk

Classic Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Room

Executive Room | Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double room with extra bed

Minibar, in-room safe, individually furnished, desk

Double room with extra bed

  • City view
  • 25 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Familiar Room

Minibar, in-room safe, individually furnished, desk

Familiar Room

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Crisol Vía Castellana

Along with self parking, this hotel has a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Crisol Vía Castellana offers 228 accommodations with minibars and a safe. This individually furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Our customers tell us they can't get enough of Crisol Vía Castellana's great location. During your stay, you'll be connected to the convention centre and just a quick walk from Plaza de Castilla. Features include free WiFi in public areas, plus a business centre and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Paseo de la Castellana and 3 minutes on foot from Plaza de Castilla
A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 3315 square feet (308 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Crisol Vía Castellana. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Madrid hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (EUR 21 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 per person

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,315 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 40.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person
  • Covered self-parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses some solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castilla Plaza Hotel
Hotel Castilla Plaza
Hotel Vía Castellana Madrid
Hotel Vía Castellana
Vía Castellana Madrid
Vía Castellana
Abba Castilla Plaza Madrid
Hotel Abba Castilla Plaza

Crisol Vía Castellana Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Luz Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast buffet
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

KWOK KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel, impressive
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the room was perfectly set up and clean !!
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with pretty views to Plaza de Castilla, also very convenient to have the subway station across the street
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, highly recommended
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good parking. Nice location. Everything worked out really well!
Stayed 1 night in Jul 2023
Verified

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Loyda Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Lynta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was very good. It is steps to local transportation.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

BERNAL ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is located just at the entrance of the city, across one of the major metro stations. Safe, quite and pleasant neighborhood
Stayed 1 night in Mar 2023
Verified

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

we liked it

Everything was ok
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024
Verified

6/10 Okay

Thelma

Liked: Staff & service
Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Andraly

Liked: Staff & service, amenities, property conditions & facilities
We booked for a queen bed, but a double twin was honored instead. This should be stated clear to the guest.
Stayed 1 night in Aug 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Just stay away

Dated hotel Extremely poor customer service Just stay away, plenty of good alternatives
Stayed 1 night in Apr 2023
Verified

8/10 Good

Zach

Liked: Cleanliness, staff & service, amenities
The air conditioning stopped working after a couple hours, however it was not a problem since it was relatively cool out. There were multiple hairs that were not ours in the bathroom. Only stayed one night, so we did not ask to move rooms. Very friendly and helpful staff. Good location next to metro and bus stops.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

Juan Ignacio

Liked: Cleanliness
Very poor quality for the money (more a 3* than 4*). Super small room. Weird chemical odour in the bathroom
Stayed 1 night in Jun 2023
Verified

2/10 Terrible

Joel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Poor. Amenities weren’t working. Crap bed. Previously stayed at fantastic boutique hotel then this sludge of a hotel.
Stayed 1 night in Oct 2022
Verified

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2022