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Motel One Madrid-Plaza de España

4.0 star property

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Photo gallery for Motel One Madrid-Plaza de España

Reception
Special One with Twin Bed | Minibar, in-room safe, desk, blackout curtains
Property entrance
Bar (on property)
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Calle De Tutor 1, Esquina Ventura Rodriguez, Madrid, 28008
  • Place, Gran Via
    ‪5 min walk‬
  • Place, Royal Palace of Madrid
    ‪11 min walk‬
  • Place, Puerta del Sol
    ‪18 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Special One with Twin Bed

Minibar, in-room safe, desk, blackout curtains

Special One with Twin Bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for SPECIAL ONE with King Bed

SPECIAL ONE with King Bed | View from room

SPECIAL ONE with King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for The One with Twin Beds

Minibar, in-room safe, desk, blackout curtains

The One with Twin Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for The One with King Bed

Minibar, in-room safe, desk, blackout curtains

The One with King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The One with Terrace

The One with Terrace | Minibar, in-room safe, desk, blackout curtains

The One with Terrace

  • Sleeps 2
  • 1 King Bed

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About this property

Motel One Madrid-Plaza de España

Hotel with a bar, steps from Plaza de España - Princesa
A bar/lounge, a snack bar/deli and a coffee shop/cafe are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
Motel One Madrid-Plaza de España offers 97 accommodations with minibars and a safe. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Motel One Madrid-Plaza de España. During your stay, you're just a quick walk from Gran Via. Features include free WiFi in public areas and a free manager's reception, plus a bar.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Plaza de España - Princesa and 5 minutes on foot from Gran Via
  • Pets welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Motel One Madrid-Plaza de España. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 25 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14.50 for adults and EUR 7.25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14.50 for adults and from EUR 7.25 for children
  • Self-parking fee: EUR 25 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mercure Hotel Madrid Plaza Espana
Mercure Madrid Plaza Espana
Accor Madrid Plaza De Espana
Madrid Sofitel
Mercure Madrid Plaza De Espana Hotel Madrid
Sofitel Madrid
Mercure Madrid Plaza Espana Hotel
Mercure Plaza Espana Hotel
Mercure Plaza Espana

Reviews

Motel One Madrid-Plaza de España Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 513 out of 1000 reviews
Rating 8 - Good. 377 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

Reviews

10/10 Excellent

MS M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and best coffee in Madrid at FIX!

Great value & location and best coffee in Madrid is right around the corner - THE FIX! :)
Stayed 2 nights in Jun 2025

10/10 Excellent

Edouard

Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, cute and very well located
Stayed 1 night in Jul 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Clean. Fast check in and friendly staff. Light switches a bit difficult to operate.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Malika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect price for the experience! Also the breakfast was fine because we had many vegan options.
Stayed 3 nights in Jul 2025

8/10 Good

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very friendly. The rooms are spacious, and the bed is very comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would Stay Again.

We had 8 rooms for 3 nights. Good location. Very comfortable and clean rooms. Cannot fault it at all.
Stayed 3 nights in Jul 2025

8/10 Good

gennaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was good but my room was noisy
Stayed 1 night in Jul 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience, highly recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and location.
Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was my first time at any Motel One property. The positives include that it is centrally located, the entry set-up is welcoming, the room was spacious and the people who worked there were friendly and helpful. The downsides for me are based on any hotel advertising as four stars, but they do not have the following: glassware in the room; immediate access to an iron or steamer for clothes; and a bed that was essentially two full size beds pushed together with a king sheet placed over it. This was also a reserve, no pay later property. Be careful about Euro conversions when it comes to the price. For this, I take more issue with Expedia's transparency than the hotel.
Stayed 3 nights in Jul 2025

6/10 Okay

U

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is in a very convenient location near the Royal Palace, Gran Via and the Metro station. There are also may restaurants within walking distance. The reception staff was amazing. However, the maid service was atrocious. Our floors were never mopped or swept and she would let the toilet supplies run extremely low before replacing. On our final day we came home after a day excursion and when we took a shower, we noticed that the empty bottle of hand soap was not replaced, However, that was not our main concern, but the dirty towels that we left on the floor were not exchanged but rehung. This was totally unacceptable and disgusting. I went straight down to reception in order to let them know. They could not believe what happened and immediately sent up some clean towels. This staff member should be immediately let go for this despicable behavior. So please check your towels thoroughly before using them after a shower.
Stayed 7 nights in Jun 2025

10/10 Excellent

PETER

Stayed 4 nights in Jun 2025

8/10 Good

bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. Well situated and clean. Best breakfast I've had in a hotel in a while. My only flag is that the room walls are paper thin. We heard everything in the rooms next to ours (everything...)
Stayed 2 nights in Jul 2025

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Highly recommended.
Stayed 2 nights in Jun 2025

8/10 Good

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and modern hotel Did not like our room view. It was an interior room and very dark.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Thomas

Stayed 4 nights in Jun 2025

6/10 Okay

Nimuben, Fresno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lack of amenities No lotion No hair conditioner
Stayed 3 nights in Jun 2025

10/10 Excellent

Marian

Stayed 2 nights in Jun 2025

8/10 Good

Oussama, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Jun 2025

6/10 Okay

Ana Isabel

Travelled with partner
The hotel itself need a little upgrade but the location is great
Stayed 2 nights in May 2025