8/10 Good
Carmen N.
6 Mar 2026
Location 200 yards from Puerta del Sol, Metro stop 50 yards away, and elevator (5th floor) were a big plus. Exterior and lobby entrance very attractive. Communication about check in was terrible - we never got check in and stay instructions. Agency and owner began communicating outside VRBO process. We had to get the key from the cleaning employee and then, when jet lagged, were delayed 2-1/4 hours to take possession due to cleaning. We got a weak apology and no offer of compensation. Couch was quality/comfort of stained frat house furniture. Floors were so dirty that our socks got caked with dust and we tracked dirt/grit into the bed. Dust bunnies on the night stand and in open floor corners, and the shower were mildewed. Documented in writing and photograph) & reported to agency/owner numerous damaged or missing items (including making the patio unusable) - with no acknowledgement. Clothes washer was a plus yet, despite no clothes dryer, there was no drying line/rack. Had to strew wet clothes across all the furniture to dry. Description of “penthouse” is misleading and only means it was five floors up. Again, location a plus. Space was sufficient. The rest fell well short of expectations.
Carmen N.
Stayed 5 nights in Mar 2026















