See all properties
Aparthotel

Smartr Atocha Reina Sofia

4.0 star property

Choose dates to view prices

Photo gallery for Smartr Atocha Reina Sofia

Apartment, 1 Bedroom | City view
Oven, dishwasher, coffee/tea maker, toaster
Front of property
32-inch LCD TV with digital channels, TV
Studio | Iron/ironing board, free cots/infant beds, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Rafael Riego 24, Madrid, 28045
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪7 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Place, Puerta del Sol
    ‪5 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

32-inch LCD TV with digital channels, TV

Apartment, 1 Bedroom

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Iron/ironing board, free cots/infant beds, free WiFi, bed sheets

Apartment, 2 Bedrooms

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio

Studio | Living area | 32-inch LCD TV with digital channels, TV

Studio

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Duplex, 1 Bedroom | Bathroom | Shower, free toiletries, towels
Slow Suites Chueca
Madrid Centro
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
4.3 out of 5, Excellent, 839 reviews
The price is €157
includes taxes & fees
29 Jun - 30 Jun
Slow Suites Chueca

About this property

Smartr Atocha Reina Sofia

This smoke-free aparthotel features free Wi-Fi in public areas. Each apartment features a kitchen with an oven and a dishwasher, plus a washing machine and an LCD TV with digital channels. Free WiFi, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Housekeeping is available on request.
Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 4-star aparthotel has kitchens with kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request.

During your stay at Smartr Atocha Reina Sofia, you're just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas. This upmarket aparthotel has 25 apartments. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a washing machine and an LCD TV
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a virtual front desk
  • Just a 2-minute drive from National Prado Museum and a few minutes from El Retiro Park
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Smartr Atocha Reina Sofia offers its guests a lift. WiFi is free in public spaces.

This 4-star Madrid aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)

Family friendly

  • Free cot

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch LCD TV with digital channels

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 25 kg per pet
  • Fee: EUR 30 per pet per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • 7 steps to reach entrance
  • Lift (80 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Virtual front desk

Location highlights

  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 25 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number 03/313575.9/16
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Smartr Atocha Reina Sofia Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 31 out of 68 reviews
Rating 8 - Good. 24 out of 68 reviews
Rating 6 - Okay. 4 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 7 out of 68 reviews

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and comfortable in a great location. Remote checkin worked well.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, room comfort, communication
This was a super-convenient location near the Madrid Atocha train station. It's in a quiet residential neighborhood but walking distance to the main museums in Madrid. It was a perfect home-base for the three of us to explore Madrid.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Carlos Augusto

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023
Verified

2/10 Terrible

Sunitha

Terrible. It is run down place with lot of bed bugs. The pictures are scamming and deceptive for travelers.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Renee

Liked: Cleanliness, amenities, property conditions & facilities, communication
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

rafael

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024
Verified

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Denisse

Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025
Verified

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024
Verified

8/10 Good

larry

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Rachel

Liked: Cleanliness, room comfort

A clean and well positioned one night stay

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024
Verified

8/10 Good

Ivan

Liked: Room comfort, communication

Would definitely book again.

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.
Stayed 4 nights in May 2025
Verified

6/10 Okay

Mehmet

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024
Verified

2/10 Terrible

jing

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Leo R

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024
Verified

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Communication
Good location, room is clean. The staff was not helpful at all. I sent in-APP messages twice on the day, asking for check in instructions and access code, but didn't receive any reply. I called the staff when I arrived at property, I was told check in instruction has been sent to WhatsApp. I didn't receive any message from the property, we had never communicated on WhatsApp. The staff refused providing access code on phone, and didn't want to send the code thru email or in-APP messages. After 20 minutes argument on phone, finally I was given the code. My first day of a 4-week holiday was totally ruined. It was the worst ever check in experience.
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, check-in, communication, listing accuracy
Tudo joia
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, communication
Foi tudo bem
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, property conditions & facilities, communication
Muy buen espacio, la ubicación excelente para quien quiera moverse rápido en metro o tren a otra ciudad o incluso para ir al aeropuerto, el único pero que le pongo son los colchones están muy feos o son de mala calidad o son muy viejos, el sofá cama chueco completamente y es difícil dormir así
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Yuchen

Liked: Cleanliness, amenities
一房一廳房型，空間適合小家廳或最多3位大人入住，設備有洗碗機、微波爐等基本配備，整體設備比較現代風格。 優點:距離阿托查車站很近，有電梯（但有一部份要自己走）、暖氣夠温暖（但深夜會自己關掉）。 缺點:服務人員反應比較晚，入住前建議主動連繫。洗臉盆很高只適合175公司以上的人使用。 #馬德行 #西葡之
Stayed 4 nights in Jan 2026