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Oneiro Suites

2.5 star property

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Photo gallery for Oneiro Suites

Beach
Shower, free toiletries, hair dryer, towels
Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Interior entrance
Outdoor pool, pool loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Huachinango , Mza 02 Lote 05, Mahahual, QROO, 77976
  • Place, Mahahual Beach
    ‪2 min walk‬
  • Place, Mahahual Lighthouse
    ‪16 min walk‬
  • Place, Maya Water Park
    ‪7 min drive‬

Room options

View all photos for Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View

Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room, 2 Queen Beds, Non Smoking, Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Single Room, 1 King Bed, Non Smoking, Ocean View

Family Single Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Family Single Room, 1 King Bed, Non Smoking, Ocean View

  • Ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Pool View

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Queen Beds, Non Smoking, Valley View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Queen Beds, Non Smoking, Valley View

  • Valley view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Double Beds, Non Smoking, Partial Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds, Non Smoking, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds, Non Smoking, Courtyard View

Premium bedding, in-room safe, desk, laptop workspace

Standard Double Room, 2 Queen Beds, Non Smoking, Courtyard View

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Single Beds, Non Smoking, Pool View

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Oneiro Suites

This smoke-free hotel features an outdoor pool, a hot tub and express check-in. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a garden are on-site. Change of towels is available on request
Oneiro Suites offers 25 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 53-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Oneiro Suites, you're just a quick walk from Mahahual Beach. Free WiFi in public areas, free self-parking and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a lifeguard on-site
  • Just a 3-minute walk from Mahahual Beach and a 4-minute drive from Costa Maya Port
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Oneiro Suites offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Oneiro Suites also features a garden, express check-in, and express check-out. Self parking is free.

This Mahahual hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar in shower (81 centimetre high)
  • Handrails in stairways (81 centimetre high)
  • Lift (81 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 53-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: MXN 300 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 500 per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.0 per day.
  • Cots (infant beds) are available for MXN 350.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 300 per pet (varies based on length of stay) plus a one-off MXN500 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: MXN 350.0 per day
  • Rollaway bed fee: MXN 400.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Property is also known as

Oneiros Hotel
Oneiro Suites Hotel
Oneiro Suites Mahahual
Oneiro Suites Hotel Mahahual

Oneiro Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 55 reviews
Rating 8 - Good. 9 out of 55 reviews
Rating 6 - Okay. 7 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 5 out of 55 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

WAN RU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here for two weeks. Their entire stuff was very friendly hotel is new room is great. We really enjoy our stay here
Stayed 7 nights in Nov 2024
Verified

10/10 Excellent

Carlos Eduardo Wanderkoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cost x benefit
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Beatriz Guadalupe Gómez

Liked: Cleanliness, staff & service, property conditions & facilities
.
Verified

2/10 Terrible

Keefer

Liked: Cleanliness
Disliked: Staff & service
I made a reservation that they claimed to not see in their system. I booked it again through Expedia. I had confirmation and receipt. Jumped through a million hoops trying to get it resolved. I even tried to just pay there and my card got locked down for fraud. Expedia called them and they said they have no rooms wven though I paid for the same one 3 times. After getting off of the chat with Expedia, the manager was conv
Stayed 1 night in Oct 2025
Verified

8/10 Good

Paty

Liked: Cleanliness, staff & service, amenities
El personal fue muy amable, la limpieza de la habitación fue buena, los servicios muy bien
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Leticia

Liked: Amenities, property conditions & facilities
Buena actitud en el servicio, personal amable , vista al mar , habitación amplia y confortable, late check-out accesible y sujeto a disponibilidad, a mejorar la limpieza en la habitación,
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maribel

Liked: Cleanliness
Todo
Stayed 1 night in Jan 2026
Verified

8/10 Good

Selene

Liked: Cleanliness, staff & service, amenities
Me gustó mucho la habitación y las instalaciones todo muy limpio y el personal muy amable solo dos días que llegamos en la noche no había agua caliente pero fuera de eso todo estuvo bien
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Angelica Celene

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El estacionamiento en la parte de atrás está muy solo, ofrecen club de playa y no tienen. Cuando te hacen el aseo no renuevan el agua y cosas para el café
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Bien
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Jose

En la plataforma dice una cosa y te dan otra
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Veronica M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el tendedero en el baño para trajes de baño excelente idea
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Danna

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No cumplieron con la reserva, pedí una habitación con vista al mar y no lo tenía, reservé con camas queen y nos dijeron que ninguna habitación doble tiene camas queen cuando así tienen la opción de reservar e incluso nos dijeron que no se habían percatado de que era una reserva para 3 personas. No nos hicieron reembolso cuando pagamos extra por la cama y vista, simplemente no quisieron dar una solución más que un cambio de habitación que al final la recepcionista nos dijo que no se podría realizar. Solo comentaron que si quisiéramos una solución al final sería despertarnos temprano para hablar con el gerente. Terrible atención, las habitaciones no son malas pero la atención sí.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

María Estela

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena la recomiendo
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Elodie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A fuir !

L’établissement ne correspond plus du tout aux photos de l’annonce ! Moissure, odeur d’humidité, peu de lumière, poignée rouillée… Une piscine est vide et l’autre est trouble sans filtration, et les accès sont dangereux (marches trouées, branlantes) sans parler de la terrasse en ruine ! Bref insalubre et non sécuritaire surtout avec nos filles ! Dernier petit point la télé a disparu (nous on s’en fichait mais un point négatif en plus). Nous sommes partis et attendons toujours notre remboursement et action de la part d’hôtels.com !
Stayed 2 nights in May 2025
Verified

10/10 Excellent

YAIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, los cuartos limpios y cómodos. Todo el personal del hotel muy amables
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Es war gerade noch OK. Das Zimmer war nicht ganz sauber. Die Fenster schon ewig nicht geputzt, aber wahrscheinlich auch schwer, bei dem starken Wind mit evt Sand. Aber wir fanden auch dunkle lange Haare im Zimmer. Betten waren bequem. Wasser in der Dusche warm.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Garcia Sarabia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y todos muy amables
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Daniela Jazmin

Liked: Staff & service, property conditions & facilities
Es un hotel muy bueno, lo unico que no me gusto es que salia un poco el olor a caño del baño
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estancia agradable

Excelente las habitaciones, comodidad y muy buena atención y excelente ubicación. El único detalle es que el agua de la alberca estaba fria.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

francisco carreño

Liked: Cleanliness, staff & service, property conditions & facilities
Todo magnífico. Muy comodo y muy amable el personal Graciasss
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Ma Antonieta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca he entramos el novio de la dueña es un nefasto misógino nos quería cobrar 1 mil por perro más 500 del depósito es un abusivo no sabe tratar a la gente fue al horrible de pleitos la verdad asqueroso de hotel nos estornino y nos asustaron q el hotel de era de un narco q nos fuéramos llegó la policías y no nos pagaron la cerca verdad horrible
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Judith Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bonito y muy comodo, el personal atento y amable...un balcon que te permite ver los primeros rayos del sol dia ...una hermosa vista...
Stayed 1 night in Jan 2025