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Citadines Bay City Manila

4.0 star property
VIP Access

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Photo gallery for Citadines Bay City Manila

Reception
Bar (on property)
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Deluxe Studio | In-room safe, laptop workspace, soundproofing, iron/ironing board
Premier Studio | In-room safe, laptop workspace, soundproofing, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Diosdado Macapagal Blvd, Pasay, Manila, 01300
  • SM Mall of Asia
    ‪12 min walk‬
  • City of Dreams Manila
    ‪17 min walk‬
  • Newport World Resorts
    ‪7 min drive‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪13 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Premier Room, 1 Bedroom

In-room safe, laptop workspace, soundproofing, iron/ironing board

Premier Room, 1 Bedroom

  • 49 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio

Deluxe Studio | In-room safe, laptop workspace, soundproofing, iron/ironing board

Deluxe Studio

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 2 Single Beds

Deluxe Studio, 2 Single Beds | In-room safe, laptop workspace, soundproofing, iron/ironing board

Deluxe Studio, 2 Single Beds

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Studio

Premier Studio | In-room safe, laptop workspace, soundproofing, iron/ironing board

Premier Studio

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio

In-room safe, laptop workspace, soundproofing, iron/ironing board

Deluxe Studio

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Premier

In-room safe, laptop workspace, soundproofing, iron/ironing board

Studio Premier

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Premier Room

In-room safe, laptop workspace, soundproofing, iron/ironing board

One Bedroom Premier Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Studio

Private kitchen | Microwave, electric kettle, rice cooker

Deluxe Double Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Studio

In-room safe, laptop workspace, soundproofing, iron/ironing board

Deluxe Twin Studio

  • Sleeps 2
  • 2 Single Beds

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Lobby

The Heritage Hotel Manila

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.4 out of 5, Excellent, (2971)
The price is €70
for 1 room
includes taxes & fees
2 Jun - 3 Jun
The Heritage Hotel Manila

About this property

Citadines Bay City Manila

Hotel with a fitness centre, near SM Mall of Asia
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Citadines Bay City Manila offers 212 air-conditioned accommodations with a safe and free newspapers. Flat-screen televisions come with cable channels. Microwaves and rice cookers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Pasay hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Citadines Bay City Manila. During your stay, you're just a quick walk from Mall of Asia Arena. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the clean guestrooms
  • 12 minutes by foot from SM Mall of Asia and a 2-minute drive from City of Dreams Manila
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
Citadines Bay City Manila offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Citadines Bay City Manila also features tour/ticket assistance, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Pasay hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Bay Cafe – This restaurant serves breakfast, lunch, dinner and light fare.
Lobby Lounge – On-site bar. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 950 for adults and PHP 475 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bay Cafe
  • Lobby Lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Microwave
  • Rice cooker
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

  • Pets: PHP 2000 per pet, per night
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1650 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 950 for adults and from PHP 475 for children
  • Airport shuttle fee: PHP 1422 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: PHP 2000 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 1650 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Citadines Bay City Manila offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Citadines Bay City Manila Aparthotel Pasay
Citadines Bay City Manila Aparthotel
Citadines Bay City Manila Pasay
Citadines City Manila Pasay
Citadines City Manila Pasay
Citadines Bay City Manila Hotel
Citadines Bay City Manila Pasay
Citadines Bay City Manila Hotel Pasay

Citadines Bay City Manila Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 541 out of 775 reviews
Rating 8 - Good. 170 out of 775 reviews
Rating 6 - Okay. 36 out of 775 reviews
Rating 4 - Poor. 13 out of 775 reviews
Rating 2 - Terrible. 15 out of 775 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Roger

Liked: Cleanliness, amenities, property conditions & facilities
Location was good, premium suite was roomy. Lack of channels for TV movies was very low... Tried to extend the room for one more night, lobby staff said no rooms were available, I signed into Expedia 15mins later and reserved the same room they said wasn't available
Stayed 2 nights in Feb 2025

10/10 Excellent

Jaztine Marie

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
There is a ubic hair in the toilet seat
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great have stayed multiple times. Can’t beat location.
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a walter mart right next door. Easy to get supplies.
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy, Brush Prairie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. My seco d time here.
Stayed 2 nights in Feb 2025

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located next to MOA Arena where we attended a concert. Room was clean and extremely comfortable.
Stayed 1 night in Jan 2025

8/10 Good

Rory

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing with excellent amenities and close walking distance to Mall of Asia
Stayed 1 night in Feb 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Near Mall of Asia, with moderate walking distance. Adjoins a small Waltermart shopping center with large supermarket. Good amenities. Friendly staff. Room was on small side but clean and comfortable. Check if there is adjoining room as we could clearly hear couple in adjoining room.
Stayed 2 nights in Jan 2025

10/10 Excellent

CHARLES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. From the view to the great staff that support this hotel. Excellence is what they strive for. I agree
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Do better

The room had an odor when we entered, which may have been from the AC. There was cockroach in the shower that freaked my wife out.
Stayed 1 night in Jan 2025

10/10 Excellent

Jeni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge, Southwest Ranches

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very nice according ro my employees who stayed there.
Stayed 1 night in Jan 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff , great restaurant for breakfast, very safe and upmarket location. Exceeded my expectations on every level. If you are stopping over in Manila, it is very near the airport and great value.
Stayed 1 night in Feb 2025

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious including our bathroom.
Stayed 2 nights in Jan 2025

8/10 Good

Aaron, Pyrmont

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed 4 nights and it was lovely. Most staff were very kind and friendly except one. I'm a Gold Expedia member but didn't receive my upgrade at check in. The staff who checked me in was rude, arrogant and extremely unprofessional. I didn't get his name but he was of a chubby and feminine appearance. He acted like he was the Queen of the hotel. Rich, the front desk staff and most staff were excellent. Many of them greeted me by my name or sir, in a warm and welcoming manner. It was super unpleasant to deal with that chubby check in staff, particularly after a long tiring 30hr flight from Sydne to Manila via Singapore. I was exhausted and the last thing I need was to deal with a rude and unpleasant check in staff. I enjoyed the pool and gym a lot. Common areas and lobby are very nice and clean. TEHRE ARE A COUPLE OF ISSUES WITH THE ROOMS THOUGH. The aricon and carpet need changing or servicing. There's this damp, musty unpleasant smell come the aricon and carpet, and because I can't open the window, there's no access to fresh air. Waking up in the morning to a strange musty smell in the room is not a great way to start your day. Even after they have upgraded me to a better room the next day, the smell from the aircon and carpet is still there. I agree with other reviews about the unpleasant musty smell in the rooms. It's not healthy. I would only stay there again if they have fixed the smell from the aircon and carpet. My first room on level 10 also had sewer odour.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rheygino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the professionalism of the people that work there
Stayed 1 night in Jan 2025

10/10 Excellent

Kyle

Stayed 2 nights in Jan 2025

8/10 Good

Felian

Stayed 4 nights in Jan 2025

2/10 Terrible

Belen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I RESERVED 2 ROOMS AND THEY PUT US IN DIFFERENT FLOORS ,ROOMS SMELLS BAD AND TOWELS WE HAD ARE DIRTY AND TORNED .SO DISGUSTING.I TOOK A PICTURES AND SHOWED TO THE FRONT DESK.
Stayed 3 nights in Nov 2024

8/10 Good

Roberto, El Dorado Hills

Travelled with partner
Liked: Cleanliness
I like how clean and friendly the staff were. The check in was seamless. The room was okay. There was an undesirable smell but was qiuckly resolved. The location was great.
Stayed 3 nights in Dec 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As I have expected with Citadines property, the place is clean, staff are pleasant and helpful. It is conveniently near the event's place my husband had to go to. However, I have not been able to avail the "upgrade" as a Gold member here.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Shirlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 2 nights in Dec 2024