6/10 Okay
Mark
Travelled with family
25 Aug 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Mixed feelings on our stay at this property. Ultimately we would stay here again and would not recommend it to anyone visiting Marbella.
Pros:
- the room we stayed in had been recently updated and was generally aesthetically attractive
- some of the staff we encountered were very friendly. The porters and staff at beach bar were consistently helpful, efficient and welcoming.
- the beach bar/restaurant is excellent. It was recently opened and met our expectations for what we were looking for on a family vacation at a 5-star beach property. The food there was excellent.
- the pools at the property are large and clean. They were not busy during our stay.
Cons:
- The hotel is surrounded by ongoing building work on two sides. The major work was at the back of the hotel and thankfully didn’t disturb us. The work at the front of the hotel was not active during our stay but at some point will be massively disruptive to hotel guests as is right next to the pools and the restaurant/bar area.
- the area and location of the hotel was not attractive. The hotel is not on the beach and has rows of smaller homes between the hotel and the beach. There is nothing else within walking distance. The hotel is far from Marbella itself - Uber fares were $75 equivalent when we looked, although taxis were cheaper.
- we were put off by the active security guards patrolling. Multiple signs of alarm systems - is crime a risk here?
- Service was not consistently good / 5 star from all staff
Mark
Stayed 2 nights in Aug 2025
