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Riad Marrakech By Hivernage

Property class: 4

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Photo gallery for Riad Marrakech By Hivernage

Rooftop terrace
Restaurant
Junior Suite
Lobby
Interior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Room service
  • Housekeeping

Explore the area

View in a map
Angle Arset Lamaach & Dr Linares, Medina, Marrakech, 40000
  • Place, Koutoubia Mosque
    ‪3 min walk‬
  • Place, Jemaa el-Fnaa
    ‪5 min walk‬
  • Place, Le Grand Casino de La Mamounia
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪9 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, soundproofing, free WiFi

Standard Room

  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, soundproofing, free WiFi

Superior Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, soundproofing, free WiFi

Junior Suite

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Riad Marrakech By Hivernage

A restaurant, a snack bar/deli and a rooftop terrace are available at this riad. WiFi in public areas is free. Other amenities include self parking, concierge services and a 24-hour front desk.
Riad Marrakech By Hivernage offers 18 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Riad Marrakech By Hivernage, you're just a quick walk from Jemaa el-Fnaa. Features include free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Self-parking available for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • Just a 4-minute walk from Jemaa el-Fnaa and a 3-minute drive from Marrakech Plaza
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi and wired Internet. A rooftop terrace, a library, and multilingual staff are also featured at Riad Marrakech By Hivernage. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Marrakech riad.

Riad Marrakech By Hivernage has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (MAD 20 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Art gallery
  • Designer stores
  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riad Marrakech By Hivernage

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 300.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 26.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MAD 20 per day
  • Rollaway bed fee: MAD 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Palais Batoul
Palais Batoul Marrakech
Palais Riad Batoul
Palais Riad Batoul Marrakech
Riad Batoul
Riad Marrakech Hivernage
Riad Hivernage
Marrakech Hivernage
Hivernage
Marrakech By Hivernage
Riad Marrakech By Hivernage Riad
Riad Marrakech By Hivernage Marrakech
Riad Marrakech By Hivernage Riad Marrakech

Riad Marrakech By Hivernage Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 52 reviews
Rating 8 - Good. 16 out of 52 reviews
Rating 6 - Okay. 9 out of 52 reviews
Rating 4 - Poor. 10 out of 52 reviews
Rating 2 - Terrible. 3 out of 52 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious and spacious riad. Staff were friendly and helpful.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Linda

Liked: Staff & service, amenities
This hotel was exactly what I prioritized. Walking distance to major attractions, with a secure parking lot just a half block away. There was Moroccan flavor, with a multi-lingual staff. The water was hot, but the water pressure was low. There was heat in the bedroom, and clean towels. I was initially put off by the graffiti on buildings outside, incense smell in the lobby, and less than clean Riad common room. However, I never felt unsafe, coming and going, even at night. And the friendliness of the staff, along with the funkiness of the place caused it to grow on me. One problem was that there were only two power outlets, needed for lights. If I wanted to charge my phone or laptop, it got pretty dark. Stairs, no elevator, but someone always handy to help with luggage.
Stayed 3 nights in Feb 2023
Verified review

4/10 Poor

Sepideh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and check in experience was very smooth. We had an issue with the room smelling strongly of paint and they offered to change our room to another which was better but the smell of paint still gave us a headache overnight and we found ourselves eager to leave as soon as possible. Unfortunately the floor tiles and rugs were dirty. They may claim that the tiles are old but even antique tiles can be cleaned much more thoroughly. Our socks picked up so much dirt walking around and there were no slippers. with the rugs and tiles being dirty, this made us conscious of sitting on the sofa too. The bed sheets were clean but so old they had bubbled and nearly ripped on the edges. Breakfast was disappointing, we expected a modest but delicious Moroccan breakfast and had supermarket pale and chewy croissants, pale orange juice and hard boiled eggs. Nothing was tasty unlike the other Riad we stayed at. Overall we were really happy with the people but were glad we had only booked this riad for one night.
Stayed 1 night in Dec 2023
Verified review

6/10 Okay

Udo

Liked: Cleanliness
Die Lage ist zwar im Zentrum, aber man hat kaum Parkmöglichkeiten für ein Auto. Die Rezeption und der Zimmerservice war in Ordnung und die Zimmer waren auch sauber, einzig die Toilette konnte nicht gut gespült werden, da der Wasserdruck zu gering war… Das war schon sehr unangenehm…
Stayed 3 nights in Dec 2023
Verified review

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
It was an older building. The air conditioner was very loud, the safe never worked and the tv never worked.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay. Front desk staff and staff in general were extremely helpful and accommodating.
Stayed 1 night in May 2022
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service

Front desk is not nice

One night none of the ATMs in town worked for a few hours. We had to catch a flight and couldn't get any cash from the ATM for a taxi. Front desk was completely unbothered and would refuse to help. Which meant we literally had to ask other hotel guests to let us transfer them money for cash.
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Vanesa

Liked: Staff & service, amenities, property conditions & facilities
El personal del hotel muy amable y atento
Stayed 4 nights in Mar 2022
Verified review

10/10 Excellent

LARRY RUSSELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator but beautiful and comfortable hotel.
Stayed 1 night in Mar 2022
Verified review

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy hotel

Upon arriving at the hotel, the room that i was given had a linking toilet, a roach in the bathroom, no working outlets, a dirty carpet and a foul smell in the room. The hotel gave me another room. The second room had a leaking sink, ants in the bathroom, a filthy remote control and 1 working outlet.
Stayed 4 nights in Feb 2020
Verified review

4/10 Poor

STEVE

Disliked: Cleanliness
Not too impressed by the place. Very dark riad and needs a huge tune up... Positive side is the location which is ok. We were changed rooms after the second night since the toilet was broken since day 1 and we even had to ask for a bucket in order to be able to flush the toilet as they were unable to fix the toilet. Thankfully, the second room saved the rest of the stay (total 5 nights).. Dining was good but breakfast was constantly lacking food. the breakfast guy kept on bringing small quantities of food at the time for the buffet which I found to be counterproductive since he was always running to the kitchen. We are very rarely disappointed with our choices on Expedia but that location was a disappointment.
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Die zentrale lage war super. Das personal könnte freundlicher sein und die räume sauberer. Das superior zimmer was mir gegeben wurde entspricht nicht dem angebot von hotels.com. auf meine reklamation hin wurde mir ein zimmer mit balkon gegeben. Balkon isch wohl die falsche definition. entweder passt das hotel oder hotels.com die beschreibung der zimmer an, da sie nicht überein stimmen. Beim frühstück muss man zu den ersten gehören, denn die warmen speisen werden nicht nachgefüllt.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple hotel near souk

Central location for exploring. Easy access to the food stalls and souk. Bedroom was clean with comfortable bed. Bathroom was functional but could use some updates. Breakfast was basic. Staff was super friendly. Would stay there again.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night’s stay.

The hotel is located v3ry near the central square with easy walking access the many markets and sights worth seeing. Although it’s on a crowded street, it’s quiet in the room, the bed is comfortable and the level of cleanliness high, staff were helpful. Breakfast had adequate choice.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

ALEXANDRA

Liked: Staff & service

Magnifique riad

Un magnifique riad, idéalement situé à quelques minutes à pied de tous les sites d'intérêt de la ville et des arrêts de bus de la Place Jema el Fna (bus 19 pour l'aéroport). Quel dommage que la rue devant soit si bruyante et tellement polluée... Vraiment préférer les chambres donnant sur le patio si vous souhaitez dormir! Les chambres sont grandes et lits confortables, avec climatisation et TV.
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enttäuschung pur!

Nach 9 Tage Andalusienrundfahrt einfache Enttäuschung! Das Zimmer war nicht sauber obwohl jeden Tag die Dame zum putzen kam. Toilette lose. Schimmel unter der Klimanlage und in der Badewanne. Die Badewanne wurde unproffessionell mit Marmorstücken verkleidet, innen drin zig lagen Farbe und drunter wahrscheinlich Schimmel. Abfluss verstopft. Badezimmertür schrecklich laut. Die Austattung allg. Schon runtergekommen. ZEIT zum investieren anstatt nur kassieren! Meine Empfehlung.. Finger weg!!! Wirklich das einzig Gute ist die Lage. Selbst das Ibis Budget Standard Frühstück ist ausgewogen und Schmackhaft im gegensatz zu das was die anbieten. Kellner zum Glück geizig da halbe kleine Tasse "frisch" zubereitete o.-saft/pulver schmeckt nach was anderem. Kaffe instant! Für durchschnittlich 65€ die Nacht haben wir mehr erwartet. Bitte sucht euch was anderes. Danke
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ενώ η κράτηση έλεγε ότι περιλάμβανε φόρους, με χρέωσαν έξτρα δημοτικούς φόρους.
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Property was close to the Medina in old towne. However the included buffet was very minimalistic and low quality and usually empty. The housecleaning staff were great.
Stayed 1 night in Oct 2019
Verified review

4/10 Poor

jen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Loud, requires updating

Although the staff are nice, informative and willing to help, I find my experience quite disappointing. The bathroom requires a bit more cleaning and updating as mold can be seen along the tub and wall... a fresh paint and well scrub would have help, also a little noisy and kiotic in the lobby and noisy in the room as well.
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities

Close to the market

I️ would give this place a half star, don’t go there expecting high standards They had a clean bed every night, bathroom was extremely run down, some staf members were helpful, some seemed anointed when you ask for something Ver auténtico But a place I️ would never go back
Stayed 3 nights in Mar 2018
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Lo unico la cercania

El riad es viejo , en mal estado las instalaciones sucias y el desayuno lo peor, los empleados dentro de lo que cabe lo mejor. No merece la pena ir , terminarás deseando irte,Yo he ido como 15 veces a Marrakech y se de lo que hablo.
Stayed 3 nights in Mar 2018
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service

SOLAMENTE QUE ESTÁ CÉNTRICO

El hotel no está bien atendido; la TV no se veía bien; el aire acondicionado caliente no funcionaba y en su lugar había un radiador que le faltaba una rueda; la caja fuerte no funcionaba y pusimos los documentos en la habitación de mis amigos; en el patio para desayunar hacía mucho frio -faltaba un par de estufas-; y si bajabas a desayunar el buffet los 3 días estaba completamente vacío, había que decirle al personal que los platos estaban vacíos, no había zumo, faltaban cubiertos y el café estaba frio, y entonces empezaban a reponer; en recepción también hubo un mal entendido que el importe de una habitación que ya había pagado Expedia.
Stayed 3 nights in Feb 2018
Verified review

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not a 4 star hotel!

I feel bad leaving this review since the staff at the hotel were nice and helpful. But this is not a 4-star hotel, far from it. The rooms shown in their site and here are not accurate at all. The terass on the roof were used as some kind of storage for broken furniture, the view is not what the photos show and the breakfast is just sad for being a 4-star hotel. Our room (superior) was small and with an extra bed that took up space. We are not very picky but this was a not worth the money spent.
Stayed 2 nights in Dec 2017
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would recommend this hotel for anyone!

We had an amazing time and the Hotel staff Omar was superb!
Verified review

6/10 Okay

Stine

Max 3 stjerner!

Jeg havde opgraderet til værelse med balkon. Balkonen viste sig at være ½ m2. Det kan ikke betale sig :-/ Heldigvis har hotellet en dejlig tagterrasse. Gratis morgenmad == brød. Ønsker man noget udover, koster det. Der er ikke mulighed for at lave kaffe på værelset (kan ikke huske, hvornår jeg sidst har prøvet det!). Ved afrejse virkede hotellets betalingsmaskine ikke, så vi måtte rundt i byen for at hæve kontanter. Heldigt, at vi havde flere kort med, men det kostede så 300 kr. ekstra i hævningsgebyrer, som hotellet ikke tilbød at dække. Alt i alt var hotellet væsentlig under det niveau, vi havde forventet.