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Quality Inn Spring Mills - Martinsburg North

2.5 star property

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Photo gallery for Quality Inn Spring Mills - Martinsburg North

Free buffet breakfast
Exterior
Property entrance
Property grounds
Standard Room, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Breakfast included

Explore the area

View in a map
1220 T J Jackson Dr, Falling Waters, WV, 25419
  • Valley Health I Spring Mills
    ‪13 min walk‬
  • Antietam National Battlefield
    ‪26 min drive‬
  • Chesapeake and Ohio Canal
    ‪32 min drive‬
  • Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(32 reviews)
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Spring Mills - Martinsburg North

Hotel in Falling Waters with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Quality Inn Spring Mills - Martinsburg North offers 70 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Falling Waters hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Spring Mills - Martinsburg North. During your stay, you'll be within walking distance of Valley Health I Spring Mills. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes on foot from Valley Health I Spring Mills and a 4-minute drive from Potomac River
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn Spring Mills - Martinsburg North. Free self parking is available.

This Falling Waters hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 3 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 175 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Martinsburg-North
Holiday Inn Express Martinsburg-North Falling Waters
Holiday Inn Express Martinsburg-North Hotel
Holiday Inn Express Martinsburg-North Hotel Falling Waters
Quality Inn Spring Mills Martinsburg North Falling Waters
Quality Inn Spring Mills Martinsburg North
Quality Spring Mills Martinsburg North Falling Waters
Quality Spring Mills Martinsburg North
Holiday Inn Falling Waters
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Martinsburg North
Falling Waters Holiday Inn
Quality Inn Spring Mills - Martinsburg North Hotel
Quality Inn Spring Mills - Martinsburg North Falling Waters

Quality Inn Spring Mills - Martinsburg North Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1000 reviews
Rating 8 - Good. 333 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in staff unfriendly. Breakfast just ok.
Stayed 1 night in May 2025

6/10 Okay

Jeff

Stayed 2 nights in May 2025

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
The hotel is under renovation, so things are not quite in a finished condition, but the room was comfortable and the staff was friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was updated, clean and large with double queens, bathroom was spacious, breakfast was good with hot servings. Facility is under renovation, so interior appearance was unfinished, nothing that affected the stay.
Stayed 1 night in May 2025

2/10 Terrible

philip

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Don’t stay here

Where to start! They first put us in a room that smelled of cigarette smoke & pee, it was obvious someone had been staying in the room still! Check-in at the desk was dismal, no one there for at least 5 minutes and when someone did show up they were on their personal cell phone. There were no waste baskets in the room, manager said they were upgrading the hotel and all the baskets were thrown out!! When I tried to call the front desk the phone had no cord! The manager brought a cord in, but now the phone was flashing a large red light, that was distracting through the night. Breakfast was another joke! They ran out of coffee before 9AM, 1 container of milk which we borrowed from the cereal section! It was also only 2%, no other milk to be found. There were only two small container of butter for waffles and/ or your toast, 1 bagel, no danish. I can go on but you get the point. I’d like to know what happened to the “quality” in quality inn? It’s far from the commercials you see on TV!
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Renovating Hotel

This Quality In is undergoing renovations. The room was clean & renovated, but our door was misaligned. There wasn’t a toilet paper holder. The deadbolt didn’t close all the way. The TV wasn’t set up, but my husband fixed that.
Stayed 1 night in May 2025

8/10 Good

Carole

Stayed 1 night in May 2025

8/10 Good

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
Stayed 1 night in Apr 2025

4/10 Poor

Cathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The man who checked us in was very friendly and nice. Clearly they are in the process of remodeling and it looks a little run down. My tv didn’t work, but the shower was nice and hot.
Stayed 1 night in May 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Stayed 1 night in Apr 2025

2/10 Terrible

Dina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else, not so much quality within

After booking online for about 100 dollars because a tree fell through my roof on Easter night, the clerk all the sudden spoke of needing an almost 300 dollar additional deposit for any amenities I may use in my giant 7-8 hour stay (got there at midnight and check-out is usually 10am). Just ridiculous in my opinion when the storm hit our area hard and it was pretty easy to see I was stressed and tired. I wasn't going to order room service or call long distance call using the hotel telephone like anybody even does that anymore. Just all around a bad vibe.
Stayed 1 night in Apr 2025

4/10 Poor

Sharlyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Needs work

The check in experience was good. The hotel wasn’t busy at all. Friendly employees. The hotel itself is in really bad shape. I’m not sure if they are remodeling or what the reason is. But it is so rundown looking. The room itself was ok. Has a tub instead of just a shower stall and no shelves to put your shower items. The complimentary breakfast was practically non existent. There were no items in the cooler at all. Just dried up eggs in one warmer and sausages in the other. Some bread to make toast and that was it for food. Overall we didn’t enjoy this stay and would not return. I feel it was overpriced for the value received.
Stayed 1 night in Apr 2025

10/10 Excellent

Darnell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

David

Liked: Cleanliness
Room were very clean. Hallways, etc need some work but it appeared that this was work in progress
Stayed 1 night in Mar 2025

4/10 Poor

Rehman

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

8/10 Good

autumn

Stayed 1 night in Mar 2025

6/10 Okay

Roberta and Terry

Travelled with partner
Facility under renovation, lobby shabby, smelled of cigarette smoke in our bathroom and short staffed. Hopefully in the future they will get fully operational.
Stayed 1 night in Mar 2025

8/10 Good

David

Liked: Staff & service, room comfort
Room was newly renovated but common areas were not completed. Once completed the place will be great
Stayed 1 night in Feb 2025

6/10 Okay

Susan

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Average, not terrible not great

This hotel is apparently undergoing renovations. There was construction equipment in the hallway, and a strong odor. It looked like the walls were getting ready to be painted. The room was clean and nicely furnished but there were no towels at all. I had to go down and ask for them at the desk. Not a big deal, just annoying. Breakfast was complimentary. There were not a lot of choices, but it was ok for what it was. I needed to have my door card rekeyed after breakfast so a second trip to the front desk, and it was taken care of. Overall an average stay. I think once they get it put back together it'll be nice. Right now, not so much.
Stayed 1 night in Jan 2025

10/10 Excellent

Marilyn, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is excellent. Property is undergoing renovation. Would definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Uddhab

Bathroom was poorly organized. Breakfast was literally nothing!!!
Stayed 1 night in Dec 2024