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Quality Inn Spring Mills - Martinsburg North

2.5 star property

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Photo gallery for Quality Inn Spring Mills - Martinsburg North

Free buffet breakfast
Exterior
Property grounds
Property entrance
Standard Room, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Breakfast included

Explore the area

View in a map
1220 T J Jackson Dr, Falling Waters, WV, 25419
  • Place, Valley Health I Spring Mills
    ‪13 min walk‬
  • Place, Hollywood Casino at Charles Town Races
    ‪26 min drive‬
  • Place, Whitetail Ski Resort
    ‪30 min drive‬
  • Airport, Martinsburg, WV (MRB-Eastern West Virginia Regional)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, desk, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Spring Mills - Martinsburg North

Hotel in Falling Waters with free breakfast and fitness centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Quality Inn Spring Mills - Martinsburg North offers 70 accommodations with coffee/tea makers and a hairdryer. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Falling Waters hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Spring Mills - Martinsburg North. During your stay, you'll be within walking distance of Valley Health I Spring Mills. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes on foot from Valley Health I Spring Mills and a 4-minute drive from Potomac River
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn Spring Mills - Martinsburg North. Free self parking is available.

This Falling Waters hotel is smoke free.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
  • Maximum 3 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 175 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Express Martinsburg-North
Holiday Inn Express Martinsburg-North Falling Waters
Holiday Inn Express Martinsburg-North Hotel
Holiday Inn Express Martinsburg-North Hotel Falling Waters
Quality Inn Spring Mills Martinsburg North Falling Waters
Quality Inn Spring Mills Martinsburg North
Quality Spring Mills Martinsburg North Falling Waters
Quality Spring Mills Martinsburg North
Holiday Inn Falling Waters
Holiday Inn Express Martinsburg North Hotel Falling Waters
Holiday Inn Martinsburg North
Falling Waters Holiday Inn
Quality Inn Spring Mills - Martinsburg North Hotel
Quality Inn Spring Mills - Martinsburg North Falling Waters

Quality Inn Spring Mills - Martinsburg North Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1002 reviews
Rating 8 - Good. 335 out of 1002 reviews
Rating 6 - Okay. 143 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
We booked our room last minute and the staff was so helpful and friendly. Our room was clean and appeared to be recently remodeled.
Stayed 1 night in Aug 2025

2/10 Terrible

Kyle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were put into a room that smelled of smoke on a smokeless hotel. Then we found drug paraphernalia in the bathroom, blood stains on the mattress and the smoke detector was missing. We went and reported it immediately and there was no manager and they couldn’t print out our complaint. They did nothing to correct the situation or refund our money. We filed complaints with Expedia, Choice hotels and the Health Department.
Disgusting stains on bed
Missing smoke detector
Drug paraphernalia hidden behind the toilet paper.
Stayed 2 nights in Aug 2025

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Knud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick overnight stay in route to vacation.

Staff was nice, hotel was clean and quiet. Perfect for what we needed!
Stayed 1 night in Aug 2025

6/10 Okay

Mélanie

Travelled with family
Breakfast was poor… omelettes and soggy sausages, dry sliced bread, One dry baguel on the « display ». No forks. Doors, Windows, elevator doors were so dirty The comforter was dirty. You get What you pay for i guess
Stayed 1 night in Jul 2025

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, very nice people, great rooms, liked the pool and it's a good quiet place
Stayed 1 night in Jun 2025

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Minoka

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is under renovation. The first room were placed in had no pillows, only on dirty blanket on the bed. Also the TV did not work. I had to go back to the desk to request a new room. Second room was cleaner with all appropriate bed linens and pillows. Breakfast in the morning was very poor in options. I don't know if I would be willing to try staying here again in the future once the remodeling is finished.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rafael

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and quilts had stains - also bed ( round, yellow, big stains ) when contacted Desk for help. They said it was hard water stains. The pillows smelled like someone else’s sweat, and the floors were not vacuumed or mopped because you can still see Food all over the place on the ground. My family and I were exhausted from a long drive and covered the pillows with our towels and laid on the bed with all of our clothes on.. our children had their own Blankey and fortunately they slept better than mom and dad. The reason I chose this location was because it was on the way. As soon as I walked in, I immediately regretted it due to the people in the front and also the condition of the luggage cart. I already knew that we were in for a treat.. I’ve stayed in hundreds if not, thousands of hotels and Airbnb’s. This was by far top five worst. I woke up with Red bites on my side and back. I don’t know if it was bedbugs, but it definitely felt like them. Will be avoiding this quality in and any other quality in in the United States due to this experience.
Hard water stains? Are they serious?
Dirt or make up on the sheets
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would have liked a larger breakfast selection with milk options. Would have liked a blanket for the pull out couch. Went to breakfast before we checked out and when we returned to the room the key card had already been disabled at 8:30am. Check out is 11.
Stayed 2 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Jeff, Staffordva

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Neither the television nor the phone worked in my room. They offered to move me but apparently the other available rooms the tvs didn’t work either. Telephone didn’t work so couldn’t call the front desk unless using my cellular. Seem to be doing renovations, no room numbers on doors or hallways. Placards tossed on the floor in the hallways. Main lobby dirty, hallways dirty, had a big couch in my room but too hard to sit on so it’s useless. Staff didn’t seem to care about the issues and weren’t willing to do anything about it last night or this morning. Disappointing.
Stayed 1 night in Jun 2025

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in staff unfriendly. Breakfast just ok.
Stayed 1 night in May 2025

6/10 Okay

Jeff

Stayed 2 nights in May 2025

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
The hotel is under renovation, so things are not quite in a finished condition, but the room was comfortable and the staff was friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was updated, clean and large with double queens, bathroom was spacious, breakfast was good with hot servings. Facility is under renovation, so interior appearance was unfinished, nothing that affected the stay.
Stayed 1 night in May 2025

2/10 Terrible

philip

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Don’t stay here

Where to start! They first put us in a room that smelled of cigarette smoke & pee, it was obvious someone had been staying in the room still! Check-in at the desk was dismal, no one there for at least 5 minutes and when someone did show up they were on their personal cell phone. There were no waste baskets in the room, manager said they were upgrading the hotel and all the baskets were thrown out!! When I tried to call the front desk the phone had no cord! The manager brought a cord in, but now the phone was flashing a large red light, that was distracting through the night. Breakfast was another joke! They ran out of coffee before 9AM, 1 container of milk which we borrowed from the cereal section! It was also only 2%, no other milk to be found. There were only two small container of butter for waffles and/ or your toast, 1 bagel, no danish. I can go on but you get the point. I’d like to know what happened to the “quality” in quality inn? It’s far from the commercials you see on TV!
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Renovating Hotel

This Quality In is undergoing renovations. The room was clean & renovated, but our door was misaligned. There wasn’t a toilet paper holder. The deadbolt didn’t close all the way. The TV wasn’t set up, but my husband fixed that.
Stayed 1 night in May 2025

8/10 Good

Carole

Stayed 1 night in May 2025

8/10 Good

gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
Stayed 1 night in Apr 2025

4/10 Poor

Cathryn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The man who checked us in was very friendly and nice. Clearly they are in the process of remodeling and it looks a little run down. My tv didn’t work, but the shower was nice and hot.
Stayed 1 night in May 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025