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Aston Inn Mataram

4.0 star property

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Photo gallery for Aston Inn Mataram

Smart Deluxe Room | In-room safe, desk, free WiFi, bed sheets
Smart Deluxe Room | In-room safe, desk, free WiFi, bed sheets
Lobby
Superior Room with Pool View | Water view
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Jalan Panca Usaha No 1, Mataram, Lombok, 83126
  • Place, Mataram Mall
    ‪1 min walk‬
  • Place, Lombok Epicentrum Mall
    ‪2 min drive‬
  • Place, Mayura Park
    ‪2 min drive‬
  • Airport, Lombok (LOP-Lombok Intl.)
    ‪51 min drive‬

Room options

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Room

Superior Room | In-room safe, desk, free WiFi, bed sheets

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room with Pool View

Superior Room with Pool View | In-room safe, desk, free WiFi, bed sheets

Superior Room with Pool View

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Smart Deluxe Room

Smart Deluxe Room | In-room safe, desk, free WiFi, bed sheets

Smart Deluxe Room

  • City view
  • 26 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Aston Suite

Aston Suite | In-room safe, desk, free WiFi, bed sheets

Aston Suite

  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Superior Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Smart Pool Access Room

Smart Pool Access Room | In-room safe, desk, free WiFi, bed sheets

Smart Pool Access Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Aston Inn Mataram

An outdoor pool, a restaurant and a fitness centre are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, spa services and 24-hour room service.
Aston Inn Mataram offers 130 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. LED televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Aston Inn Mataram, you're just a quick walk from Mataram Mall. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute walk from Mataram Mall and a 2-minute drive from Pura Meru
  • Airport shuttle service available for a fee
Aston Inn Mataram offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Spa services, tour/ticket assistance, and a garden are also featured at the business-friendly Aston Inn Mataram. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Mataram hotel.

Aston Inn Mataram has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 2:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8 AM - 8 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 300000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 8 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Aston Inn
Aston Mataram
Aston Inn Mataram Hotel
Aston Inn Mataram Mataram
Aston Inn Mataram Hotel Mataram

Aston Inn Mataram Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 53 out of 119 reviews
Rating 8 - Good. 44 out of 119 reviews
Rating 6 - Okay. 14 out of 119 reviews
Rating 4 - Poor. 4 out of 119 reviews
Rating 2 - Terrible. 4 out of 119 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Muralidharan

Overall the stay was pleasant, with good hospitality and good ambience
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

AZIAN

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so polite and friendly and assisted us when we need.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 5 nights. The receptionist who helped us checked in was very nice. Ahe also recommended to rent a motorcycle so we can explore anytime we wanted to go out. Without the motorbike, I dont think we would have seen Lombok's natural beauty and its villages. Our overall experience was unforgettable. Thank you!
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we needed for a good price. Our room was excellent and pretty clean. The hotel itself is very well-kept and clean. The lobby and restaurant area is very nice. Staff is helpful. The breakfast buffet was delicious with a lot of tasty options for everyone. We liked it so much we ended up extended our stay. If we come back to Mataram this is definitely where we will stay!
Verified

8/10 Good

Mei Ying

Liked: Staff & service, room comfort

Acceptable Stay

Room has ants crawling on the table from time to time. Accidentally had water patch on the side table and after house keeping, the water patch was still on the side table, so I think that goes to show how much the housekeeping does in each room. Wall was quite thin as I could hear next door room's television during bedtime.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Nada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super hotel met super personeel
Stayed 1 night in Oct 2025
Verified

8/10 Good

TOMOE

Liked: Staff & service
部屋に入るととてもカビ臭く、おそらく電気を消すと換気扇も一緒に停止してしまうからだと思います。
Stayed 5 nights in May 2025
Verified

6/10 Okay

Jimmy

Liked: Cleanliness, amenities
Het is een schoon hotel, de service is prima, maar vind de kamers wat gehorig. Ook bij het inchecken wou de medewerker mij meer dan het dubbele laten betalen voor de kamers, terwijl ik voor een veel lager bedrag had geboekt. Dit natuurlijk niet ok.
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Good for a short stay

For a short stay it's ok, the rate is quite cheap. Food taste was somehow strange. The aircon was not working, I called a 3pm, nobody was coming. Only after another call mechanic arrived a 9pm!!! to fix. When my husband arrives, security asked him to put on the mask, even many people inside walking and sittind without mask, even staff. So if you require a mask, which is actually not working against anythind, which is evidenced, same rules for everybody should be applicable. Interior alrady bit shabby.
Stayed 1 night in Oct 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Beds type choices are hoax

I travel alone for business trip and always choose the queen bed as I stayed alone. But the staff gave me twin beds with excuse "The rooms are full and we only have twin beds left, even though you've reserved for queen bed, it's doesn't mean you will get it, as we served who comes first". What the function of "type of beds" as choices if you CAN'T actually choose it? Why??????????? I really am not happy with the service and the receptionist staff ain't friendly, they gave me basic answers, not even trying to understand my situation.
Stayed 2 nights in Sep 2020
Verified

4/10 Poor

Akim-Isabelle-Tamara

Liked: Staff & service
Disliked: Cleanliness
HÔTEL ET STAF TRÈS BIEN L INCONVÉNIENT EST QUE L HÔTEL,ORGANISE AUSSI DES MARIAGES LE WEEK-END LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATIN S INSTALLENT À LA PISCINE ILS NE RÉSPECTENT PAS LES CLIENTS ET IL EST IMPOSSIBLE DE DORMIR. ET LE STAF DE L HÔTEL,NE FAIT ABSOLUMENT RIEN POUR CADRÉR ÇA ! D AUTANT PLUS NOUS AVIONS LA SALLE DE CÉRÉMONIE,AU DESSUS DE LA CHAMBRE ! DANS LA JOURNÉE,NOUS AVONS VOULUS ALLER À LA PISCINE NOUS DÉTENDRE. MALHEUREUSEMENT LA PISCINE EST INTÉRDITE AUX BIKINIS. LES CLIENTES SE BAIGNENT EN MAJORITÉ EN BURKINIS. DOMMAGE CAR C EST UN BÉLLE HÔTEL,EST LE PÉRSONÉL EST TRÉS BIEN FORMÉ !
Stayed 1 night in Feb 2020
Verified

2/10 Terrible

Akim-Isabelle-Tamara

Liked: Staff & service, room comfort
Disliked: Cleanliness

TRÈS DÉÇUS

TRÈS BONNE ACCUEIL À L ARRIVÉE BÉLLE HÔTEL SÉJOUR EN COUPLE POUR LE WEEK-END IMPOSSIBLE DE DORMIR,CAR LE WEEK-END L HÔTEL ORGANISE DES MARIAGES LES INVITÉS ARRIVENT DE TOUS LOMBOK À PARTIR DE 5 HEURES DU MATINS S INSTALLENT À LA PISCINE AVEC LEURS GAMINS ET EMPÉCHEMENT LES CLIENTS DE DORMIR ET LE STAF DE L HÔTEL N INTÉRVIENT PAS BIKINI À LA PISCINE INTÉRDIT EN MAJORITÉ À LA PISCINE QUE DES FEMMES EN BURKINIS DE CE FAIT NOUS N AVONS PAS PUS PROFITER DE LA PISCINE ! DÉJEUNER GRANDIOSE,COMPARABLE ET PARFOIS SUPÉRIEUR À DES CHAÎNES D HÔTELS 5 ÉTOILES COMME LE HILTON,SHÉRATON ETC
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

SAMIRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super séjour inoubliable

Séjour agreable. Personnel très chaleureux, accueillant et très à l écoute. Chambre confortable et propre. Cuisine excellente Bon rapport qualité prix
Stayed 5 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and polite staff, clean room (the bathroom was always very clean) and a wonderful breakfast buffet! Not many tourists there and not many things like restaurants next to the hotel but we didn’t mind because there are always blue bird taxis waiting in front of the door (cheaper than in Bali). A market is very close to the hotel! Thank you for the good time :)
Stayed 7 nights in Aug 2019
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and really friendly, charming and courteous staff
Stayed 4 nights in Jul 2019
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were delightful, the restaurant was awesome and the room was a pleasant surprise, especially for the low price. Immaculately clean and had everything we needed for an overnighter. Pool deck is large and well presented, with gym, on 3rd floor. I could not fault my stay.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, more than expected
Stayed 1 night in Jun 2019
Verified

8/10 Good

AndrewC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel to stay in. Friendly staff and nice rooms and design. Air conditioning on 5th floor rooms very underpowered and yet to be replaced. Ensure you book a room on 6th or 7th floors with the updated bigger air con units. We were eventually moved up to 7th floor after being too uncomfortable on the 5th floor.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice & safe
Stayed 2 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 널찍하니 아주 만족스러운 방이었습니다. 수영장 이용가능한 점도 아주 좋았습니다. 마타람 몰과 아주 가깝고 가는 길에 기념품가게들이 늘어서 있어서 간단히 쇼핑하기 좋습니다.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Ewwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice inn. Love to back again.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Ronally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit at Aston Inn Mataram

Menu pilihan dine in room kurang variasi. Sebaik nya di sediakan menu nusa tenggara barat
Stayed 1 night in Jan 2019
Verified

8/10 Good

Ngurah

Liked: Cleanliness, staff & service, room comfort

Explanation upon check in

There is no explanation about the hotel facility or the outlet when check in. I missed the discount on breakfast using BNI card. However the staffs are warm and helpful
Stayed 1 night in Nov 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended hotel

Bagus
Stayed 1 night in Oct 2018
Verified

10/10 Excellent

Ahmad Azam

The hotel is the best.. receptionist to be very friendly and helps the food very tasty
Stayed 1 night in Sep 2018