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cafe & stay CASTANA

2.5 star property

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Photo gallery for cafe & stay CASTANA

Front of property – evening/night
50-inch Smart TV with digital channels, fireplace, Netflix
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Reviews

10 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
  • Kitchen

Explore the area

View in a map
2-3-2 Namiyanagi, Matsumoto, Nagano, 390-0825
  • Place, Agatanomori Park
    ‪5 min drive‬
  • Place, Matsumoto Performing Arts Center
    ‪5 min drive‬
  • Place, Matsumoto City Museum of Art
    ‪6 min drive‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪15 min drive‬

Room options

View all photos for AWAJI Family Suite

In-room safe, desk, laptop workspace, blackout curtains

AWAJI Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 6
  • 7 Single Beds
  • Free Wi-Fi

View all photos for AWAJI Family Suite

In-room safe, desk, laptop workspace, blackout curtains

AWAJI Family Suite

  • City view
  • 2 bedrooms
  • Sleeps 7
  • 7 Single Beds
  • Free Wi-Fi

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About this property

cafe & stay CASTANA

A snack bar/deli, express check-out and a corner/local shop are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a communal living room and a front desk safe. Housekeeping is available on request.
Cafe & stay CASTANA offers 3 accommodations, which are accessible via exterior corridors and feature fireplaces and a safe. Kitchenettes offer stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 50-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on request.

During your stay at cafe & stay CASTANA, you'll be within walking distance of Agatanomori Park. Free WiFi in public areas, free self-parking and a snack bar/deli are available.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, convenience store and a communal living room
  • Just a 4-minute drive from Matsumoto Castle and a few minutes from Agatanomori Park
There's a snack bar/deli on site. WiFi is free in public spaces. Cafe & stay CASTANA also features a corner/local shop, room service (during limited hours), and express check-out. Free self parking is available.

This Matsumoto hotel is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Snack bar/deli

Family friendly

  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • Mini-fridge
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Grocery/convenience store
  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping on request

Accessibility

  • Area rugs in room
  • No lift
  • Smooth flooring in room
  • Thin carpet in room

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Hob
  • Ice maker
  • Kitchenette
  • Limited room service
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Minimum check-in age - 16

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 10:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
The front desk at this property is open daily from 10:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

cafe & stay CASTANA Hotel
cafe & stay CASTANA Matsumoto
cafe & stay CASTANA Hotel Matsumoto

cafe & stay CASTANA Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 37 out of 41 reviews
Rating 8 - Good. 4 out of 41 reviews
Rating 6 - Okay. 0 out of 41 reviews
Rating 4 - Poor. 0 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

joonhyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very kind, clean and convenient room, nice stay!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Ya-Ning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and warm hospitality
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Grocery store across the street was convenient. Staff was very friendly and helpful! Had a great stay.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Yu MIng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A VERY GOOD HOTEL!

The room is extremely nice,you can use the coffee machine free.And the living area is also nice and comfortable.There are two toilets,so you won't smell the shi# when showering.It is close to the supermarket ,very convenient. P.S. The landlord is also friendly.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
海外のアパートメントタイプ宿泊施設に泊まることが多く、同様の大人と子供が別の部屋で寝られる広い部屋に泊まりたかったため、2ベッドルームタイプのfutabaを選択。ダイニングと2ベッドルーム、シャワー、トイレ2つの施設はどれも新しく清潔で広々としていてかなり快適でした。カフェのコーヒーが美味しかったので朝食時間にカフェがあいていたらもっとよかったです。 イージーチェックアウトができたのはとても便利でした。 The room was spotless and spacious, everything was new and clean. We stayed in Futaba room as we wanted two bed rooms which can fit four of us. The room was big enough to accommodate 6-7 people. Two bed rooms, one dining room, two toilets, and no bathtub but shower space included. Everything was great, but if café was open earlier in the morning, I could have brought really nice coffee with me from there. Thank you so much for the lovely stay. We’d love to come back.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

TERUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

カフェに宿泊体験！

家族5人で宿泊しました。もともとカフェだったところが宿泊施設になったということで、リアルカフェ体験ができました。 小学生の姪は、日頃からカフェのスタッフごっこをして遊んでいますが、まさにここではリアルカフェ体験ができます。 観光には行かずに、お隣のスーパーツルヤで買い物をして、カフェ屋さん風に食事を設えました。コーヒーやジュースも姪がその都度作ってくれて、飲み放題でした。 いろいろなジャンルの雑誌も置いてあり、ゆったり気持ちよく過ごせました。 姪はまた来年も来たいと言っています。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kazusa

Liked: Cleanliness, staff & service, property conditions & facilities
とても親切
Stayed 1 night in May 2025
Verified

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回宿泊でお邪魔しました！ Cafe＆stayは初めてだった為少し心配してましたが子供たちもとても喜んでいて泊まれてよかったと思ってます!! 一つだけ、夜部屋に帰ってきた時からどこからかボーッと機械音？がずっと鳴っており結構大きめの音だったので気になりました。 それ以外はとてもよかったです!!!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zufrieden.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

madone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
おしゃれな雰囲気と朝食がよかった
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

りえこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
わざわざ前日の到着時間の確認の電話があったので、なぜだろうと思いながらも到着してみると、駐車場がわかりにくいとの配慮だと思うのですが、オーナーさんが外で待ってくれていました🙇‍♀️ 確かに言われなきゃ駐車場はわかりにくいですが、些細な配慮からお部屋の行き届いた掃除、使っている小道具までお洒落で、いろいろ行った所のNo.１だと子供達は大絶賛でした。 近くにはご飯屋さんがたくさんあるので迷わないですし、朝食はこちらでいただいたのですが、本当に文句なし！美味しくてそれまた子供達も大絶賛でした。 次、松本に来る時は必ずここです。あまり話す機会もなかったのですが、少し話すだけで人の良さがわかるオーナーさんと奥様ですかね？ ハードスケジュールでかなり疲れていた旅行でしたが、みんなホッコリした旅行になりました。
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

YUICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
再度の利用ですが、今回も快適でした
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

とても良いホテルです

立地、サービス、部屋のすべてがよかったです。忘れ物をしてしまったのですが、電話でお願いしたらすぐに送ってくれました。ありがとうございました。
Stayed 1 night in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室は3部屋だけなので、専門のホテルのようなサービスは期待できませんが、60平米の広い部屋で広いリビング、2つのベッドルームなど、自分の家のような感じで逆に好感が持てます。
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Kimito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing experience

This hotel is an absolute gem. It is clean, quiet, and well located. The proprietor went above and beyond anything we could have imagined in order to ensure that we not only were able to use the GoTo Travel campaign at his hotel, but also at every other hotel during our week long road trip. His kindness helped save us an additional $1,000 on total hotel lodging costs. Cannot recommend him or the place highly enough.
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely stay in Matsumoto

Lovely cafe and room. Owner is very kind and speaks English very well. Quiet and comfortable with anything you need. Perfect for seeing the delightful city of Motsumoto.
Stayed 2 nights in Oct 2020
Verified

10/10 Excellent

リトル

Liked: Cleanliness, staff & service, property conditions & facilities
とても清潔で過ごしやすい空間でした。 カフェのソフトクリームが美味しかったです。
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切にご対応頂きました。 冬でしたが、暖かく、きれいで快適でした。
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Ildiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely pad in Matsumoto

Lovely stay in Matsumoto. Staff is amazing, Kaneda gave us several lifts to and from town, and the cafe was so nice too!
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness
It was very clean and the owner was very friendly and understood English
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得再嚟！

新淨 乾淨 有格調 房內設施都齊備 如果可以遲一點check out會更好 10點check out但cafe 10點才開（可能就是想避開peak hour吧⋯⋯
Stayed 1 night in Oct 2019
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Yi-Ren

Stayed 1 night in Dec 2023