8/10 Good
Janet Dominguez Santacruz Ivan
Travelled with partner
4 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The $200 credit, is misleading. It’s a coupon book for bottles, romantic dinners, spa service etc broken down into $10,$20,$40 towards the services offered.
We had a private taxi drop us off and pick us up. Staff lacks communication as security was a delay to get onto the property. Location is close to the airport about 15/20min, but 35/40 min from the Centro.
Beach is walkable but there is debris on the shore, and no way you can get in the water the waves are way rough.
Pool staff wasn’t welcoming, ordering drinks was a hassle.
Housekeeping showed up one day for our stay (Friday-Monday).
Food was mediocre, Mazatlan is popular for its seafood and food he ceviche here was a disappointment.
Property needs maintenance.
We also were invited to a “presentation”, little misguiding, we were told 90 minutes which turned into 3 hours. Gift was a spa service for $200 which wasn’t redeemable because they were fully booked the days of our stay and a 2 night stay somewhere which show an expiration date within one month.
We were overall not impressed, and disappointed.
This is more for a family not a couple.
Would not recommend or come back.
Overall we were disappointed.
Janet Dominguez Santacruz Ivan
Stayed 3 nights in Aug 2025
