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Hotel Playa Mazatlan

3.0 star property

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5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Garden
Habitación estándar Vista al Mar Todo Incluido | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Spa
  • Bar
  • All-inclusive

Explore the area

View in a map
Av. Playa Gaviotas 202, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Cerritos Beach
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Habitación 1 cama King todo incluido

Habitación 1 cama King todo incluido | Premium bedding, in-room safe, desk, iron/ironing board

Habitación 1 cama King todo incluido

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Estandar Vista al Mar solo hospedaje

Beach/ocean view

Habitacion Estandar Vista al Mar solo hospedaje

7.6 out of 10
Good
(39 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitacion Estandar solo hospedaje

Premium bedding, in-room safe, desk, iron/ironing board

Habitacion Estandar solo hospedaje

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar todo incluido

Premium bedding, in-room safe, desk, iron/ironing board

Habitación estándar todo incluido

8.0 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación estándar Vista al Mar Todo Incluido

Beach/ocean view

Habitación estándar Vista al Mar Todo Incluido

8.8 out of 10
Excellent
(34 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Habitación de Lujo todo incluido

Habitación de Lujo todo incluido | Premium bedding, in-room safe, desk, iron/ironing board

Habitación de Lujo todo incluido

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Sea View

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard with Sea View

  • 25 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Standard

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard

  • Sleeps 2

View all photos for Room Deluxe with Sea View

Premium bedding, in-room safe, desk, iron/ironing board

Room Deluxe with Sea View

  • Sea view
  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Room Standard with Garden View

  • 25 sq m
  • Sleeps 4

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About this property

Hotel Playa Mazatlan

Family fun on the beach, with 5 outdoor pools, near Mazatlán Aquarium
Catch some rays at the beach or spend the day relaxing at Hotel Playa Mazatlan's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Hotel Playa Mazatlan offers 400 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Mazatlán hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hotel Playa Mazatlan. During your stay, you're just a quick walk from The Mazatlan Malecón. Free WiFi in public areas, free self-parking and 5 outdoor pools are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy Mexican cuisine with a beachfront location at La Terraza, one of the property's 6 restaurants and 2 bars/lounges
  • Take a swim in the 5 outdoor pools
  • Indulge with body wraps, body treatments or body scrubs at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the beach and the location
  • Just a 2-minute drive from The Mazatlan Malecón and 6 minutes from Mazatlán Aquarium
Some rates at Hotel Playa Mazatlan are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Playa Mazatlan offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly Hotel Playa Mazatlan. Limited free parking is available on a first-come, first-served basis.

This 3-star Mazatlán hotel is smoke free.

La Terraza – This beachfront buffet restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Casa Roberto – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
Georginis Restaurant – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
US George Sports Bar – This sports bar only serves light fare. Open daily.
CAPITAN JACK – This family restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hotel Playa Mazatlan are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Dining and beverage availability limited at one or more venues

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CAPITAN JACK
  • Casa Roberto
  • Georginis Restaurant
  • La Terraza
  • US George Sports Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Gym
  • Sauna
  • Shopping
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Built in 1955
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Mazatlan
Hotel Mazatlan Playa
Hotel Playa
Hotel Playa Mazatlan
Mazatlan Hotel
Mazatlan Hotel Playa
Mazatlan Playa
Playa Hotel Mazatlan
Playa Mazatlan
Playa Mazatlan Hotel
Hotel Mazatlan Mexico Playa
Mazatlan Inclusive Inclusive
Hotel Playa Mazatlan
Hotel Playa Mazatlan - All Inclusive Mazatlan
Hotel Playa Mazatlan - All Inclusive All-inclusive property

Hotel Playa Mazatlan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1004 reviews
Rating 8 - Good. 233 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 63 out of 1004 reviews
Rating 2 - Terrible. 57 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tizoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jun 2025

10/10 Excellent

sonia, midland

Liked: Cleanliness
Stayed 5 nights in May 2025

10/10 Excellent

Rogelio

Stayed 6 nights in Jun 2025

10/10 Excellent

Miguel A

Liked: Cleanliness, amenities, property conditions & facilities
Very nice service
Stayed 3 nights in May 2025

6/10 Okay

David

Travelled with partner
En la hora del chek out, te quitan el brazalete y te cohiben el uso de la instalaciones, ya no puedes hacer el uso de albercas ni nada a comparacion de los otros hoteles que si te dejan estar ahi. En el bufett se termina a las 11 am y antes de las 10:30 am ya te estan precionando para retirando el plato y asi.
Stayed 2 nights in May 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view. Great Costumer Services
Stayed 1 night in May 2025

6/10 Okay

Emmanuel

Stayed 3 nights in May 2025

10/10 Excellent

Jorge

Stayed 3 nights in May 2025

8/10 Good

Tammie, NYA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location, and the employees were great. The beds were not comfortable, and the nonstop bands on the beach is the reason that I didn't give this hotel 5 stars. I would return again though.
Stayed 7 nights in Mar 2025

6/10 Okay

Victor

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, it has one of the best beach area, good for kids because the hotel offers activities for kids, food included in the all-inclusive is not bad. In the other hand, bathrooms stink, and there was a cockroach in the dresser. Rooms are not quiet, everything that happens in the hallway you can hear it in the room
Stayed 7 nights in May 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

jose

Liked: Cleanliness, staff & service

Que lindo Mazatlán

Loved the visit. Always wanted to stay here. Great breakfast buffet. Learned on my last day only that it was free with my room reservation though
Stayed 2 nights in Mar 2025

10/10 Excellent

Esperanza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and helpful, especially Ma de los Angeles in booking she was very helpful with my booking, also Jose David Captain of the Chefs was also extremly helpful, Leopoldo out waiter went above and beyond to help us, and Walter also was very helpful with our activities and dining in the hotel. Most definitely return to the hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Hotel Playa Mazatlan since 2003. It has grown magnificently since then, adding restaurants, shows, pools. Service always good, thanks to all their staff, and especially Victor. We look forward to a future trip.
Children have fun with a piñata on stage during Mexican show
Banda music for hire on the beach, public dancing on the beach.
Parasail for hire on the beach
Shrimp tacos at Captain Jack's restaurant
Stayed 6 nights in Apr 2025

2/10 Terrible

Rhonda Lee, Calgary

Disliked: Staff & service, property conditions & facilities
We purchased the all inclusive food and drink. Their version of all inclusive starts at 11 am at the earliest. Which includes cold bottled water. The drinks are so watered down and we had less than an ounce of alcohol. The food caters to the Spanish clientele not tourists Coffee- You can get coffee and buns(usually dried out ones) at the coffee shop from 7-10 am only. If you want a Coffee pot in room. First you need to request one. Then you have to beg for the coffee. Oh ya you want a cup to drink it from…..Bring your own. Food- The food is the same everyday. Same thing at breakfast lunch and dinner. Relaxing beach -The marionette bands on the beach are brutal. There are several of them and they try to out do each other often playing at the same time. The beach is the least relaxing place Spanish speaking- You need to be able to speak Spanish if you want or need anything. If you’re looking for entertainment in the evening, you will get Mexican dancers, international dancers and Caribbean dancers, which I will add are all the same! Don’t want to forget the best in sat evening You will get to play bingo, ensure your Spanish is up to par! - [ ] Massage - it was a 45 min rub down.
Stayed 8 nights in Apr 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Apr 2025

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Well located
Stayed 4 nights in Apr 2025

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities
Great experience overall for family
Stayed 4 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Hotel was very nice, loved that it was close to shopping and restaurants. Beach was a little too crowded, vendors and bands were annoying but that's easily escaped by being at the pools. Overall hotel is very nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Rigoberto

Stayed 1 night in Apr 2025

8/10 Good

yvette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. There’s just a few things that really got under my skin. We got there early and we all know check in is at 3 pm. We had to go so they can check in our luggage and we could wonder around. The gentleman told us to come back around 1 and see if the room is ready. We come back at one and they scold us about coming early and check in was at 3. Jacuzzi was closed about 40 min early and the guard said he closed at 8 when reception says 9? We got charged for a towel that we didn’t return and we left by the pool. We didn’t get charged for what a new one would cost we got charged for what 2-3 would cost. We were two parties we got all inclusive and the other party got regular. They were brining in bed from outside and we were ordering drinks and when we went to get food the first time. They served something I didn’t like. Since I didn’t want to throw it away I asked if someone would want it. (They didn’t have all inclusive). We got scolded again, I guess maybe that one might have been my mistake BUT he also blamed the one that was brining outside beer saying she was consuming from their open bar. You do get what you pay for. Transportation, and any other attendant was great! Reception, security, management, not so great. I wouldn’t come here again
Stayed 3 nights in Apr 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Edith and Arturo were so helpful at the front desk and the kitchen staff met all of our requests.
Stayed 7 nights in Mar 2025

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt safe at all times
Stayed 5 nights in Apr 2025

10/10 Excellent

STEVE B.

Stayed 1 night in Apr 2025