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Sheraton Makkah Jabal Al Kaaba Hotel

Property class: 4

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

A high-rise hotel with multiple floors, a prominent entrance, and a modern design.
Property video
Executive Suite, 1 Bedroom, Smoking | View from room
A modern reception area with marble reception desks, a decorative wall with geometric patterns, and a seating area with two armchairs.
A modern restaurant with blue seating, marble flooring, and contemporary lighting fixtures.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬
  • Place, Kaaba
    ‪13 min walk‬

Room options

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Traditional Room, 2 Single Beds, Smoking

A hotel room with two beds, a desk, a TV, and a seating area.

Traditional Room, 2 Single Beds, Smoking

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, 3 Single Beds, Smoking

A hotel room with two beds, a desk with a TV, a chair, and a view of a mountainous landscape.

Traditional Room, 3 Single Beds, Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed (Executive Level)

A modern hotel lobby with a seating area, a dining setup, and a buffet.

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom, Smoking

A hotel room with a sofa, armchair, desk, and a painting on the wall.

Junior Suite, 1 Bedroom, Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Smoking

A hotel room with a bed, a desk with a TV, a sofa, and a dining table with chairs.

Deluxe Suite, 1 Bedroom, Smoking

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, Smoking, Tower

A modern hotel room with a large window, a blue sofa, a round coffee table, and a chandelier.

Suite, 2 Single Beds, Smoking, Tower

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Smoking, Tower

A conference room with a wooden table, six upholstered chairs, a large abstract painting, and blue padded walls.

Suite, 1 Double Bed, Smoking, Tower

  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 Double Bed, Smoking, Tower

A modern hotel room with a blue sofa, beige armchairs, a round coffee table, and a chandelier.

Suite, 1 Double Bed, Smoking, Tower

  • City view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom, Smoking

A hotel room with a large window, a sofa, a desk, a chair, and a small table.

Executive Suite, 1 Bedroom, Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, Smoking, Tower

Suite, 2 Single Beds, Smoking, Tower | View from property

Suite, 2 Single Beds, Smoking, Tower

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

A modern hotel lobby with a seating area, a dining setup, and a buffet.

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Traditional Room, 2 Single Beds, Smoking

A hotel room with a bed, a desk with a chair, a TV, a mirror, and a window with curtains.

Traditional Room, 2 Single Beds, Smoking

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with a bed, a desk with a chair, a TV, a mirror, and a window with curtains.

Superior Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
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includes taxes & fees
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About this property

Sheraton Makkah Jabal Al Kaaba Hotel

This smoke-free hotel features 2 restaurants, a complimentary children's club and a coffee shop/cafe. WiFi in public areas is free. Additionally, massage/treatment rooms, 24-hour room service and a business centre are on-site. Housekeeping is available on request.
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and a safe. This individually decorated and furnished accommodation includes desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

This Makkah hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 25+ Mbps. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at Sheraton Makkah Jabal Al Kaaba Hotel. During your stay, you're just a quick walk from Great Mosque of Makkah. You'll find features such as free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Chocolate Lounge, a café that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Services include a children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a playground
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Chocolate Lounge – This café specialises in local and international cuisine. Open daily.
Asia Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's games
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (79 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Composting
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches used
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 120.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 86.5 for adults and from SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002512
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property class

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 272 out of 463 reviews
Rating 8 - Good. 105 out of 463 reviews
Rating 6 - Okay. 44 out of 463 reviews
Rating 4 - Poor. 15 out of 463 reviews
Rating 2 - Terrible. 27 out of 463 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

ABDULATIF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is Very close to The Great Mosque Al haram.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Junaid

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Maruf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Shanah

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Khaled

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Saifudiyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. It would’ve been great if at least breakfast was included. But outside of that absolutely no complaints.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Ambrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the fact this was close to the mosque fantastic hotel thank you
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness, amenities, property conditions & facilities
Good stuff, clean room
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Hilal ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay.
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel would definitely stay again.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

Nashwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing area and staff, hotel is c clean, food is delicious
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, five minute walk to Haram great hospitality
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

lukman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and great location
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and good options for breakfast. Would definitely stay here again
Stayed 6 nights in Aug 2024
Verified review

8/10 Good

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay and great location for visiting the Haram. Happy to stay at the hotel when we next visit.
Stayed 3 nights in Dec 2023