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Sheraton Makkah Jabal Al Kaaba Hotel

5.0 star property

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Pillow-top beds, minibar, in-room safe, desk
Reception
Fridge, coffee/tea maker, electric kettle
Executive Suite, 1 Bedroom | Living room | 40-inch LED TV with cable channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Great Mosque of Makkah
    ‪5 min walk‬
  • Kaaba
    ‪10 min walk‬
  • Abraj Al-Bait Towers
    ‪11 min walk‬

Room options

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking, Executive Level

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Non Smoking, Executive Level

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds | Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 3 Single Beds

  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Suite, 1 Bedroom

Pillow-top beds, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom

  • 59 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Junior Suite, 1 Bedroom

40-inch LED TV with cable channels, TV

Junior Suite, 1 Bedroom

  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Pillow-top beds, minibar, in-room safe, desk

Suite, 1 Double Bed, Tower

  • 115 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, desk

Suite, 2 Single Beds, Tower

  • 81 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 40-inch LED TV with cable channels, TV

Executive Suite, 1 Bedroom

  • 68 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite, 1 Double Bed, Tower

2 restaurants, breakfast, lunch served; local and international cuisine

Suite, 1 Double Bed, Tower

  • 175 sq m
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Pillow-top beds, minibar, in-room safe, desk

Superior Suite, 1 Bedroom, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 2 Single Beds, Tower

Lounge

Suite, 2 Single Beds, Tower

  • 80 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Pillow-top beds, minibar, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, desk

Traditional Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

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About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Luxury hotel with 2 restaurants and 24-hour front desk
2 restaurants, a coffee shop/cafe and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, conference space and concierge services are on-site. Housekeeping is available on request.
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sheraton Makkah Jabal Al Kaaba Hotel. During your stay, you're just a quick walk from Great Mosque of Makkah. You'll find features such as free WiFi in public areas, plus 2 restaurants and a coffee shop/cafe.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Chocolate Lounge, a café that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 15-minute walk of Great Mosque of Makkah and Kaaba
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the luxury Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Chocolate Lounge – This café specialises in local and international cuisine.
Asia Restaurant – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

Arabic, English, Hindi, Indonesian, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 95 for adults and SAR 47.50 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 95 for adults and from SAR 47.5 for children
  • Fee for in-room wireless Internet: SAR 75 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 10002512

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 222 out of 393 reviews
Rating 8 - Good. 95 out of 393 reviews
Rating 6 - Okay. 37 out of 393 reviews
Rating 4 - Poor. 14 out of 393 reviews
Rating 2 - Terrible. 25 out of 393 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Saniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Adamu

Stayed 5 nights in Jan 2025

10/10 Excellent

Abou, SAINT HUBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Proximité de la Kaaba
Stayed 3 nights in Jan 2025

10/10 Excellent

Taslima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Sultana, Vancouver

Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter. After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque. I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be 5 1/2 hr with 14000 steps. Not sure what can be done as there is so much construction going on making acces to the mosque difficult. Housekeeping staff was excellent. Mr. Usal Hosen. Mr. Mohammed Edris. Front desk concierge staff extreme helpful. Rakib. Mohammad Ebrahim Shakil. Lounge staff. Emad Bin Wajih Mohammad Raju Mia. I encountered with Thea staff and they were very helpful. Thank you for everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

Close to the HARAM , GREAT STAFF.
Stayed 1 night in Feb 2025

8/10 Good

shaheed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2025

8/10 Good

Riasat

Travelled with family
The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel
Stayed 4 nights in Jan 2025

6/10 Okay

Saira

Stayed 2 nights in Dec 2024

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay. Your staff is very helpful and friendly. The facilities are also great. I would like to mention that our room service person, Mizanur Rahman, was very helpful! He constantly helped me and family with our requests and was always very accommodating. Thanks Miza and Sheraton Staff!
Stayed 4 nights in Dec 2024

8/10 Good

Moh'd

Very good
Stayed 6 nights in Dec 2024

10/10 Excellent

Shahrin

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Yasir Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Close proximity to the masjid
Stayed 3 nights in Dec 2024

4/10 Poor

Nadia

Disliked: Cleanliness
The shower drain was blocked , it terrible the water was elevated in the stand shower, instead of be being clean i got dirt . Yes !!!!!!
Stayed 1 night in Dec 2024

8/10 Good

Dilara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of the steep climb to the hotel

A lovely room and wonderfully maintained by Shelim who was always very polite and courteous to anything required to allow our stay to be comfortable. I chose this hotel for its closeness to haram access via bridge however this was not the case. The route was longer than expected due to construction, and it was a steep climb. Felt disappointed for the price i paid due to the location.
Stayed 8 nights in Dec 2024

10/10 Excellent

MONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Supporting service
Stayed 1 night in Dec 2024

2/10 Terrible

Sherif

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My booking included breakfast, but the hotel refused it and said I have to contact hotels.com to get the breakfast. Very annoying
Stayed 1 night in Dec 2024

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
I like all stuffs. Especially Abdullah room service also all Bangladeshi stuff they are excellent.
Stayed 4 nights in Dec 2024

8/10 Good

Hossain

Stayed 4 nights in Nov 2024

10/10 Excellent

muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the bridge closed to masjid haram. Going down the hill was easy but coming up the hill was really terrible. Especially after doing umrah. We really got tired. Overall it was good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff I have ever seen specially the ladies at reception and the young man called seff Islam who cleans rooms
Stayed 4 nights in Nov 2024

10/10 Excellent

Mazhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding area has construction noise from 7am 7pm.
Stayed 1 night in Nov 2024

10/10 Excellent

Mazhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction noise from 7am to 7pm for surrounding area
Stayed 2 nights in Nov 2024

10/10 Excellent

Nurul

Travelled with family
Liked: Staff & service
Customer service
Stayed 10 nights in Oct 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 2 nights in Nov 2024