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Grand Plaza Al Madina

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Photo gallery for Grand Plaza Al Madina

Lobby
Front of property
Hair dryer, slippers
Classic Double Room | 1 bedroom, free WiFi
Restaurant

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Parking included
  • Housekeeping
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
5 zayd bin thabit St,, Madinah, 42311
  • Prophet's Mosque
    ‪7 min walk‬
  • The Green Dome
    ‪7 min walk‬
  • Al-Baqi Cemetery
    ‪7 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪14 min drive‬

Room options

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, free WiFi

Classic Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Quadruple Room

Standard Quadruple Room | 1 bedroom, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, free WiFi

Classic Double Room

  • Sleeps 2
  • 2 Single Beds

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Lobby

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About this property

Grand Plaza Al Madina

Hotel with free parking, a short walk to Prophet's Mosque
Laundry facilities, a 24-hour front desk and free self-parking are available at this smoke-free hotel.
Grand Plaza Al Madina offers 451 air-conditioned accommodations with complimentary slippers and a hairdryer. This Madinah hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
During your stay at Grand Plaza Al Madina, you're just a quick walk from Prophet's Mosque. Features include free self-parking, plus breakfast (surcharge) and laundry facilities.
  • Free WiFi
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities
  • Just a 5-minute walk from Masjid Abu Dharr al Ghifari and 9 minutes on foot from Prophet's Mosque
Grand Plaza Al Madina offers its guests laundry facilities. The front desk is open around the clock. Free self parking is available.

This Madinah hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Languages

Arabic, English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 50 for adults and SAR 25 for children

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 50 for adults and from SAR 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10007910
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.

Property is also known as

Grand Plaza Al Madina Hotel
Grand Plaza Al Madina Madinah
Grand Plaza Al Madina Hotel Madinah

Grand Plaza Al Madina Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 40 reviews
Rating 8 - Good. 8 out of 40 reviews
Rating 6 - Okay. 7 out of 40 reviews
Rating 4 - Poor. 8 out of 40 reviews
Rating 2 - Terrible. 8 out of 40 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rehanuddin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and kids loved the buffet breakfast !!
Stayed 1 night in Apr 2025

2/10 Terrible

Muhammad

Stayed 5 nights in Apr 2025

6/10 Okay

Muhammad

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
On the reception Miss Samira and Abdullah highly recommended, the provide really great service so 5 star to them but zero star to the workers on work over there specially a room service guy Tasneem. He didn't even bother to knock at the door or clean the room not even once, no one comes at the room for cleaning, so zero star there, also the cleaning staff looks like they are always after the tips. I noticed people were paying tips, they cleaned there their rooms otherwise they didn't even come to you. The biggest bad thing about the hotel is the lift, there are 13 or 14 floors, don't think about using the lift, there is always a lot of people waiting for the lift and they have only 3 lifts, and from those 2 were for their own staff. The lifts were so conjusted, its hard to stand with the crowd.
Stayed 4 nights in Apr 2025

8/10 Good

Rehab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Apr 2025

8/10 Good

Elan

Disliked: Cleanliness
Cigarette filled
Stayed 5 nights in Apr 2025

2/10 Terrible

Hani

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in. Went in elevator to go to the room, then pressed the floor number then it takes you to a different level. left right out .
Stayed 2 nights in Apr 2025

2/10 Terrible

Faisal, New York

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
They cancelled without warning. Expedia needs to intervene this 4:00pm business
Stayed 1 night in Feb 2025

6/10 Okay

Abdul

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

4/10 Poor

Omnia

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
تاخير في معاد استلام الغرف و المغادره بدري و عدم كفايه الاسانسيرات مع حجم الفندق
Stayed 1 night in Feb 2025

8/10 Good

touqeer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good except lift were to small and have to wait 10-20 mins in rush time.
Stayed 5 nights in Jan 2025

6/10 Okay

SYED

Elevators are very small and take long time
Stayed 4 nights in Jan 2025

6/10 Okay

Ismaiel

Stayed 1 night in Jan 2025

6/10 Okay

Aftab

Travelled with family
Disliked: Cleanliness, staff & service
Call house keeping to clean room but they never showed
Stayed 2 nights in Jan 2025

6/10 Okay

Saeed, Oak Lawn

Disliked: Property conditions & facilities
Location is perfect, rooms very tight, elevator too bust and too slow, property too old Breakfast is good
Stayed 3 nights in Jan 2025

10/10 Excellent

Shoeb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Nourul

Stayed 7 nights in Dec 2024

10/10 Excellent

Mozammel, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to mosque and others that needed for stay like restaurants
Stayed 1 night in Dec 2024

4/10 Poor

Yosr Samia

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Amr

Stayed 3 nights in Aug 2024

10/10 Excellent

Mersad

Stayed 2 nights in Nov 2024

6/10 Okay

Mohsin

Travelled with family and small children
I stayed at Graza with family and found it to be a mixed experience. The biggest highlight of this hotel is undoubtedly its proximity to the Haram. It's incredibly convenient as it's just a 2-minute walk away, making it ideal for those wanting to visit the religious site frequently. However, my experience was marred by the lifts, which were consistently terrible and exceedingly busy. It often took over 15 minutes just to catch a lift, and when one finally arrived, it was overcrowded with far too many people squeezing in at once. This was not just a minor inconvenience but significantly impacted my stay, leaving me quite unimpressed with this aspect of the hotel. My first impression was further tainted when I checked in. The room was not ready upon my arrival, and I was forced to wait an additional 45 minutes. When I finally got into my room, it was in poor condition, and there was an unpleasant smoke odor lingering. This prompted me to request a cancellation. Luckily, the hotel staff responded by upgrading me to a Suite, which was considerably better than the initial room I was assigned. This suite was cleaner and more pleasant, somewhat redeeming my experience. Overall, I would recommend grand place if your primary requirement is proximity to the Haram. Its location is fantastic for this purpose, but do be prepared for potential inconveniences such as the lift situation and possible delays in room readiness. The hotel staff did make an effort to rectify issues.
Stayed 7 nights in Nov 2024

2/10 Terrible

Ahmad

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My experience at the Grand Plaza Al Madina Hotel was deeply disappointing, and I believe their entire staff, especially the front desk team, would benefit greatly from client experience training. While I understand that managing a large number of guests can be overwhelming, simple gestures like a smile or a genuine effort to assist guests can make a significant difference. There were several issues during my stay: * We were a group of four sharing a room, yet only two keys were provided, which had to be reprogrammed at the front desk multiple times a day. * Room service was virtually nonexistent. Basic requests for items like toilet paper and towels were only fulfilled the following day, despite repeated follow-ups. * The shower had no hot water, and despite the need for cost-cutting, these basics should never be compromised as they directly impact guest comfort. * Upon check-in, our luggage was taken by staff with the assurance it would be delivered to our room. Over an hour later, we found it left unattended in the lobby. * Lastly, running only two out of four elevators to serve hundreds of guests created unnecessary inconvenience and frustration. These shortcomings significantly detracted from my trip to this beautiful city. Unfortunately, I cannot recommend this hotel, as there are many other options that provide a far better experience.
Stayed 3 nights in Nov 2024

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoking every single floor
Stayed 3 nights in Nov 2024

4/10 Poor

TOUSEEF

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only is its close proximity to haram. Breakfast was okay. Don't expect any Customer service. Do not recommend travelers from US/EU.
Stayed 3 nights in Nov 2024

2/10 Terrible

Mannan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After I arrived from a 14 hours flight, I was told by the hotel staff that they didn’t have my reservation. After seeing that I had all necessary details, they finally told me that the reservation had been cancelled and I didn’t have a room at the hotel any longer. I was left completely on my own at 2am with nowhere to stay for the next five days! They also did this to another couple just so they could rebook at higher last minute prices. Absolutely horrible staff without any remorse!
Stayed 5 nights in Nov 2024