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Aparthotel

Arrow on Swanston

3.5 star property

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Premium Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board
Rooftop terrace
Two Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV
4 Bedrooms Apartment | View from room
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3

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Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2

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Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2

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Studio Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5

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Triple Single Beds Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single Beds Apartment

  • 27 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5

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About this property

Arrow on Swanston

Family-friendly aparthotel with fitness centre and sauna
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a conference centre are on-site. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas and includes desks. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Arrow on Swanston's great location. During your stay, you're just a quick walk from Melbourne Central. Free WiFi in public areas, an outdoor pool and a restaurant are available. Built in 2003, this comfortable aparthotel has 190 apartments over 9 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a sitting area and an LCD TV
  • Free WiFi
  • Enjoy a bite to eat at Cafe Crema, a café that serves local cuisine
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Lygon Street and Queen Victoria Market
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business centre and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 1:00 PM.
Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.8 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 22 for adults and from AUD 17 for children
  • Covered self-parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 743 out of 2717 reviews
Rating 8 - Good. 822 out of 2717 reviews
Rating 6 - Okay. 492 out of 2717 reviews
Rating 4 - Poor. 328 out of 2717 reviews
Rating 2 - Terrible. 332 out of 2717 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Utsarg

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 2 nights in Sep 2025

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness
We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, room comfort

Cosy and well suited to our budget

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.
Stayed 2 nights in Sep 2025

10/10 Excellent

neil, Farrer

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025

2/10 Terrible

Sarwan Kumar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.
Stayed 1 night in Sep 2025

4/10 Poor

Eliezer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, the room was not cleaned and had cockroaches. The beds are not comfortable.
Stayed 3 nights in Sep 2025

2/10 Terrible

Kelly-Ann

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Bugs!!!!
Stayed 1 night in Aug 2025

2/10 Terrible

Nigya

Travelled with group
Disliked: Amenities, property conditions & facilities
Receptionist asked if I can review hotel on their website just because I requested 30min early check-in. Staffs getting in and off the lift wouldn’t care about hygiene and move without a closed lid of red bin. Room doesn’t even have a hair dryer forget about toothbrush and stuff.
Stayed 2 nights in Sep 2025

6/10 Okay

Bronwen

Disliked: Property conditions & facilities
Blind cords were unsecured, which is a massive risk and ?illegal.
Stayed 2 nights in Sep 2025

8/10 Good

Mike, Engadine

Liked: Cleanliness, property conditions & facilities
Overall good value for money
Stayed 1 night in Sep 2025

6/10 Okay

Donna

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Angella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend, even though accommodation is undergoing renovations.
Stayed 5 nights in Sep 2025

8/10 Good

Daniel

Liked: Amenities
Nice little room setup was fantastic love the tiny belcony
Stayed 1 night in Sep 2025

6/10 Okay

Jessica

Room much smaller than pictured. Beds are on wheels and slide around all night, very basic facilities, little cockroaches in the room and very smelly balcony due to dumped rubbish on the ground level.
Stayed 1 night in Sep 2025

6/10 Okay

Analee

Great location
Stayed 1 night in Sep 2025

2/10 Terrible

Warwick

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was small and not as shown in the booking picture. There were repairs to the walls the blanket was thin and had holes the TV was a very cheep brand with a very bad picture, the room was noisy. We were there for four days and they only serviced the room on the last day. Wotif let us down with the depiction of the room and there is no way I will ever book through wotif again
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, amenities, property conditions & facilities
The man at the front desk was very kind
Stayed 1 night in Aug 2025

10/10 Excellent

Sam

Stayed 3 nights in Aug 2025

8/10 Good

Roni

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kylie, Old Beach

Travelled with family
When we arrived I was told I had to pay $100 as a deposit for the room, this was not explained very well as this was on top of our accommodation but I was to get it back if our room was not damaged in anyway. When we arrived in our room which was through another are to the reception we noticed that the room had a smell so we opened the windows. The two rooms with the beds in them had too much furniture in them as one bedroom had a double and the other had a king bed which with all the furniture in them there was not much room to move. We had to use the sofa as a bed and we was only given one sheet and a blanket and one pillow. Tv didn't work properly but did come right after I went down to reception as there was not a phone to use to ring through to reception about the tv and more bedding. There was no face washer and no tea towels no hair dryer (which you had to request). The fridge froze our food so we had to turn that down. Carpet was stained and the bathroom was a tad off and it needs a fresh coat of paint . The intercom didn't work to talk to people on the street who were visiting us and there was also no booklet/folder to say where the fire exits were or information on the complex etc. The pictures they actually show of the rooms are of their other hotel they own not this one as we have stayed at that hotel a few times but it was under another name. The only good part was the service at the little coffee shop on the premises it was fantastic.
Stayed 3 nights in Aug 2025

8/10 Good

Irene

Stayed 4 nights in Aug 2025

4/10 Poor

Diana

Travelled with family
Disliked: Cleanliness, room comfort

Very disappointed

This place seemed nice in the pictures but no. No teatowel Broken glass on dining chairs Quite dirty See through blinds no blockout No phone to ring reception No handtowels or face washers Sofa bed wasn't made as we requested Showerhead didn't stay up A plastic bag over the smoke alarm Previous peoples clothes in a cupboard Balcony had pillars blocking view - the ones below us were nice and open and cheaper rooms. I don't normally complain but this wasn't good. Staff seemed nice enough. NOT HAPPY JAN and wouldn't recommend.
Stayed 1 night in Aug 2025

8/10 Good

Lauren

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Great rooms for an overnight stay, super comfortable beds. Could be cleaner and updated facilities (TV’s).
Stayed 1 night in Aug 2025

2/10 Terrible

Narelle

Stayed 2 nights in Aug 2025