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Best Western Melbourne City

3.5 star property

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Photo gallery for Best Western Melbourne City

Relax in this stylish space with a curved balcony, cushioned seating area, and bookshelf.
Guests can check in at the central reception desk, surrounded by comfortable seating and eco-friendly amenities.
Enjoy a comfortable stay in this stylish room with a large bed, flat-screen TV, and desk area.
Stairs lead to an upper level, with a reception desk and elevators nearby, surrounded by lush greenery.
Relax in a serene space with a large bed and sliding glass door leading to a lush garden view.

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Crown Casino
    ‪3 min walk‬
  • Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Marvel Stadium
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

7.4 out of 10
Good
(22 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox

Shoebox | 1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox

8.4 out of 10
Very good
(69 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment | 1 bedroom, individually decorated, individually furnished, soundproofing

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

7.8 out of 10
Good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox | 1 bedroom, individually decorated, individually furnished, soundproofing

Matchbox

7.8 out of 10
Good
(51 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for King Apartment with Terrace

1 bedroom, individually decorated, individually furnished, soundproofing

King Apartment with Terrace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Shoebox Room

1 bedroom, individually decorated, individually furnished, soundproofing

Shoebox Room

  • Sleeps 2
  • 1 Double Bed

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard King Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room

1 bedroom, individually decorated, individually furnished, soundproofing

Courtyard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, individually decorated, individually furnished, soundproofing

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

Welcome to our lobby, featuring a reception desk with a clear view, comfortable seating, and a lush potted plant.

Great Southern Hotel Melbourne

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very good, (2177)
The price is €94
for 1 room
includes taxes & fees
8 Aug - 9 Aug
Great Southern Hotel Melbourne

About this property

Best Western Melbourne City

Hotel with a rooftop terrace, a quick walk to Melbourne Convention and Exhibition Centre
A restaurant, a rooftop terrace and a coffee shop/cafe are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and change of towels can be requested.

Best Western Melbourne City's great location gets high marks from our customers. During your stay, you're just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus a restaurant and a coffee shop/cafe.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 5-minute walk from Melbourne Convention and Exhibition Centre and 5 minutes on foot from Crown Casino
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Stubby – This restaurant serves breakfast, brunch, lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 10 to 35 for adults and AUD 15 to 35 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Stubby

Things to do

  • Books
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Locally-owned and organised tours and activities

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 376 out of 1007 reviews
Rating 8 - Good. 408 out of 1007 reviews
Rating 6 - Okay. 144 out of 1007 reviews
Rating 4 - Poor. 50 out of 1007 reviews
Rating 2 - Terrible. 29 out of 1007 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Room suited my needs but could hear adjoining rooms on occasion and random equipment noises. Staff were very friendly and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mandar

Stayed 1 night in Dec 2024

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean, quiet, convenient, . Over all it was a great place to stay.
Stayed 4 nights in Apr 2025

8/10 Good

Caragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent location. Rooms fine. Would stay again.
Stayed 1 night in Apr 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small, but who goes to a wonderful city to sit in their room!!
Stayed 9 nights in Mar 2025

8/10 Good

Dhariz

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff and rooms clean. Outside corridor carpets smelled a bit musty and wer though.
Stayed 5 nights in Apr 2025

10/10 Excellent

Gareth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, efficient room with all we needed for one night stay
Stayed 1 night in Apr 2025

10/10 Excellent

Omar

Stayed 2 nights in Apr 2025

10/10 Excellent

Gertruda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all would use again
Stayed 1 night in Apr 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Wai Hong, North Point

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a good location and the room is big. However, the property is quite old, and the room toilet is very small.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but state of the building/lift was disappointing.
Stayed 2 nights in Mar 2025

10/10 Excellent

gayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional front desk team, made a great welcoming impression
Stayed 2 nights in Mar 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean
Stayed 3 nights in Mar 2025

6/10 Okay

Daniel

Travelled with partner
A good location but very tired room in need of renovation. The bathroom was exceptionally tiny, it was hard to get into the shower.
Stayed 3 nights in Mar 2025

6/10 Okay

Ben

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all ok.nothing exceptional but good
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk personnel were friendly and very helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Tim

Travelled with partner
Great location for Australian Grand Prix. Very small rooms but good enough. However for the Grand Prix weekend Best Western and probably all hotels in Melbourne completely gouge you on the pricing. Almost criminal, not Australian like.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone. Many dining and shopping options nearby. Well equipped clean rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to explore Melbourne. Central location in free tram zone, close to Southern Cross. Dining and shopping options very near. Clean rooms with all the necessary amenities.
Stayed 5 nights in Mar 2025

6/10 Okay

Barry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very tired and in need of significant freshening up. One lift broken. The other at times requires you to press a button to open the doors at your floor. The carpet in the passageway is heavily worn and bunched up outside service rooms from trolleys being wheeled in and out. Timber window sills are rotted out. Grout in the shower has mould. It's a handy location for country travellers but the sound of the trains crossing the Spencer Street bridge is not well managed and incessant. The Staff were friendly and helpful. It felt like budget accommodation but priced well above budget pricing.
Stayed 2 nights in Mar 2025