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Mercure Welcome Melbourne

4.0 star property

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Photo gallery for Mercure Welcome Melbourne

Walking distance to the beach, this scenic promenade offers stunning views of the sea.
Welcome to our reception area, featuring two reception desks and a staircase leading to an upper level.
Indulge in a variety of pastries and baked goods at our café, where a menu board offers lunch, dinner, and snack options.
Enjoy a comfortable stay in this stylish room with a neatly made bed, desk, and city view.
Experience the Academy Room's modern design, featuring wave-like ceiling panels and comfortable seating areas.

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Queen Victoria Market
    ‪12 min walk‬
  • Crown Casino
    ‪19 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Relax in a spacious room with a large bed, two bedside tables, and a framed picture on the wall.

Superior Room, 1 King Bed

8.2 out of 10
Very good
(18 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Relax in a spacious room with a large bed, desk, and chair, offering a city view from the window.

Standard Room

  • 23 sq m
  • Sleeps 2
  • 3 Single Beds

View all photos for Standard Room, 1 Queen Bed

Relax in a spacious room with a large bed, desk, and chair, offering a city view from the window.

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(81 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Relax in a stylish room with a large bed, bedside table, and city view.

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(31 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Enjoy a comfortable stay in this stylish room with a neatly made bed, desk, and city view.

Superior Room, 2 Single Beds

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Relax in a serene space with a neatly made bed, desk, and large window.

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Relax in a stylish room with a large bed, flat-screen TV, and city view.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | 1 bedroom, hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Welcome Melbourne

Hotel with a restaurant, steps from Melbourne Central
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Mercure Welcome Melbourne's great location. During your stay, you're just a quick walk from Melbourne Central. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy local cuisine while dining at The Louden Kitchen Grill
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Steps from Melbourne Central and 9 minutes on foot from Princess Theatre
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered parking on site (AUD 24 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping centre

Family friendly

  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Raised toilet seat (46 centimetre high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 25 for adults and from AUD 15 for children
  • Covered self-parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 381 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 86 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicole, Kingscliff

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located, clean and nice staff
Stayed 5 nights in Apr 2025

8/10 Good

Rosemary

Surprised to have to pay $20 on arrival because room was ready. Never had to do this before anywhere!!
Stayed 2 nights in May 2025

6/10 Okay

Simon

Stayed 1 night in Mar 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and so convenient. Thank you
Stayed 1 night in May 2025

10/10 Excellent

Natalie

Stayed 1 night in Apr 2025

8/10 Good

Gregory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Yes the hotel was great place to stay
Stayed 3 nights in Apr 2025

8/10 Good

Tegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, everything right at your door step.
Stayed 1 night in Apr 2025

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort stays

Very clean, conveniently located, my ideal place.
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only 2 things we found bad was that the shower was very small and the mattress we had was terrible. There was very little padding and could feel all the springs. After the second night, there were afew sore spots on our bodies. Everthing else was great, the staff was helpful and friendly, and the location was ideal.
Stayed 4 nights in Apr 2025

4/10 Poor

Joy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location, staff and the buffet breakfast are the redeeming features of this hotel. The interconnected rooms is small and suits one adult and one child in each room, not 4 adults. The bathrooms were even smaller and lighting is very poor. The queen room is slightly bigger with a full size desk. It is not the usual Mercure standards however it is convenient for shopping and eateries. Avoid if you're looking for a romantic getaway unless you book higher floors with city views.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Liam, Aldinga Beach

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

THANH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent.
Stayed 3 nights in Apr 2025

10/10 Excellent

Basma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 2 nights in Apr 2025

4/10 Poor

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, dingy, noisy, too expensive for what it was!! Tried charging us three times for the one breakfast!
Stayed 2 nights in Apr 2025

6/10 Okay

Jas

Very convenient location with shopping malls and restaurants right next to it. However, it can be a bit of a nuisance if you prefer peace and quietness. The interior is quite tired, a bit uplift can do its good. Room are quite small. Staff are nice and friendly.
Stayed 4 nights in Apr 2025

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location. Inside the hotel room was good. I recommend it. I didn't use the restaurant as there are plenty of eating options right nearby. There were only two issues. First, the water leaks out of the shower screen onto the floor when you take a shower in my room. There is a 5mm gap between the screen and the door. The shower is strong and good but it leaks. The second issue was that the curtain rail was damaged. This was minor, however, but it needs to be fixed before someone accidentally pulls down the curtain when trying to shut it! Considering that the room is only cleaned every three days, it would probably be better too if the bin in the room were a little bigger.
Stayed 3 nights in Apr 2025

2/10 Terrible

Yingying

Stayed 1 night in Apr 2025

8/10 Good

Corrina

Travelled with group
Liked: Cleanliness, staff & service
Convenient location. Basic accommodation.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convienent for my needs
Stayed 1 night in Apr 2025

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was much smaller than it appeared on the hotel website. Soundproofing between the walls could be improved We had to complain to reception on one night due to the loud voices from the adjoining room. However this was acted on immediately by staff and the noise ceased. Breakfast was good - variety and the staff excellent.
Stayed 4 nights in Apr 2025

10/10 Excellent

Simon

Stayed 1 night in Apr 2025

2/10 Terrible

Willy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025