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Aparthotel

Quay West Suites Melbourne

5.0 star property

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Photo gallery for Quay West Suites Melbourne

A modern hotel room with a large window offering a city view, including a prominent cathedral and skyscrapers.
A modern indoor pool area with a bench, large pillars, and decorative wall art.
A modern living room with a large window, a leather sofa, a coffee table, and a view of a cityscape.
Premium Apartment, 2 Bedrooms, Balcony (Floors 8 - 23) | Premium bedding, down duvets, in-room safe, laptop workspace
Deluxe Apartment, Balcony, River View (Floors 10 - 15) | Premium bedding, down duvets, in-room safe, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
26 Southgate Avenue, Southbank, VIC, 3006
  • Place, Melbourne Arts Centre
    ‪2 min walk‬
  • Place, National Gallery of Victoria
    ‪3 min walk‬
  • Place, Crown Casino
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Superior Suite, 1 Bedroom, Balcony (Floors 4 - 9, Kitchen)

A modern living room with a sofa, coffee table, and a large window with curtains.

Superior Suite, 1 Bedroom, Balcony (Floors 4 - 9, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom, Balcony (Floors 10 - 15, Kitchen)

A modern living room with a sofa, a chair, a coffee table, a floor lamp, and a large window with a city view.

Deluxe Apartment, 1 Bedroom, Balcony (Floors 10 - 15, Kitchen)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10 - 15, Kitchen)

Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, River View (Floors 10 - 15, Kitchen)

  • River view
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4 - 9)

A modern living room with a sofa, coffee table, and a large window with curtains.

Superior Apartment, 2 Bedrooms, Balcony, Kitchen (Floors 4 - 9)

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Apartment, Balcony, River View (Floors 10 - 15)

Deluxe Apartment, Balcony, River View (Floors 10 - 15) | Premium bedding, down duvets, in-room safe, laptop workspace

Deluxe Apartment, Balcony, River View (Floors 10 - 15)

  • River view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Suite, Balcony, City View (Floors 4 - 9)

Premium bedding, down duvets, in-room safe, laptop workspace

Superior Suite, Balcony, City View (Floors 4 - 9)

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Premium Apartment, 2 Bedrooms, Balcony (Floors 8 - 23)

A modern living room with a sofa, armchair, coffee table, and a TV mounted on the wall.

Premium Apartment, 2 Bedrooms, Balcony (Floors 8 - 23)

  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Premium Apartment, 3 Bedrooms, Balcony (Floors 16 - 26)

A modern living room with a large window, a leather sofa, a coffee table, and a view of a cityscape.

Premium Apartment, 3 Bedrooms, Balcony (Floors 16 - 26)

  • 162 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, Kitchenette (Floors 4 - 15)

A hotel room with two beds, a balcony with a view, and a small table with chairs.

Studio, Kitchenette (Floors 4 - 15)

  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About this property

Quay West Suites Melbourne

Along with an indoor pool, this aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Each apartment features thoughtful touches, such as bathrobes and slippers, along with free WiFi and an LCD TV with cable channels. Comforts include premium bedding and a down duvet, and guests will also find conveniences, such as a sitting area and a microwave. Housekeeping is available on request.
Quay West Suites Melbourne offers 109 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries. This Melbourne aparthotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quay West Suites Melbourne. During your stay, you're just a quick walk from Collins Street. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This luxury aparthotel has 109 apartments over 26 floors. Each apartment includes amenities such as free WiFi and an LCD TV.
  • Each apartment offers a sitting area, an LCD TV and a microwave
  • Free WiFi
  • Enjoy local cuisine while dining at Jarrah Bar and Terrace
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Melbourne Arts Centre and 5 minutes on foot from National Gallery of Victoria
As a guest of Quay West Suites Melbourne, you'll find an indoor pool, a hot tub, a sauna, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Quay West Suites Melbourne. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Melbourne aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Jarrah Bar and Terrace – This bar specialises in local cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Property amenities

Pool/Spa

  • Hot tub
  • In-room massages
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 45 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Free cot

Restaurants on site

  • Jarrah Bar and Terrace

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 40 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed: AUD 80 per night

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Fireplace in lobby
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Grocery/convenience store
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a metro station
  • Near a train station
  • On a river

Things to do

  • Bicycle rentals
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 109 units
  • 26 floors
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Recycling
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 December to 9 January:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 40 per person
  • Covered self-parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quay Suites Aparthotel
Quay Suites Aparthotel Melbourne West
Quay West Suites Melbourne
Quay West Suites Melbourne Aparthotel
Quay West Suites Aparthotel
Quay West Suites
Quay West Suites Melbourne Southbank
Quay West Suites Melbourne Aparthotel
Quay West Suites Melbourne Aparthotel Southbank

Quay West Suites Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 774 out of 1084 reviews
Rating 8 - Good. 239 out of 1084 reviews
Rating 6 - Okay. 46 out of 1084 reviews
Rating 4 - Poor. 18 out of 1084 reviews
Rating 2 - Terrible. 7 out of 1084 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Selma

Liked: Cleanliness, check-in, communication, listing accuracy
Perfect location, easily accessible, clean and excellent breakfast
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, check-in, communication, listing accuracy
Great buffet breakfast ever morning is a wonderful way to start the day!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Gurpreet

Liked: Cleanliness, check-in, communication, listing accuracy
Amazing view/location and stay, construction was a non factor didnt even head it
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Caitlin

Liked: Cleanliness, check-in, communication, listing accuracy
Loved our stay at Quay. Great price, walking distance to shops. Staff were friendly and helpful. Enjoyed breakfast at the restaurant located there.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

amanda

Liked: Cleanliness, check-in, communication, listing accuracy
Great location to everywhere. Highly recommend. The breakfast was great and staff only too happy to assist
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great facilities, excellent rooms and friendly staff. Awesome breakfast, well worth the money.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, communication, listing accuracy
Great room and awesome location!! Will be back !
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Yan

Liked: Cleanliness, check-in, communication, listing accuracy
Our 5 day trip at Quay West was fantastic. Very friendly and helpful front desk staff, 24 hours which is a bonus for our early flight. Our 2 bed room apartment was clean and lots of space. Location is another plus, so easy to get to restaurants and bars. In addition to that, beautiful river view from all rooms!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, check-in, communication, listing accuracy
Staff were helpful and friendly Location beside the yarra river and all it offers is fantastic. Beautiful
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Brendan

Liked: Check-in, communication, listing accuracy
perfect for my purpose, location and quality
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities, communication
Fantastic location, welcoming staff,spacious and clean apartment...great pool...
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Tamara Jane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Service was amazing
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, communication
Great location, large room and a balcony.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic as always
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rowena

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was excellent, as were all of the staff we interacted with. It was a lovely stay.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jayanthi

Well appointed suite and super close to Hamer Hall
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suite was clean and very well fitted out
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Helena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent customer service, staff were lovely and easy to deal with.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and wonderful amenities.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location,service and facilities
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was amazing, clean and team was also fantastic.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Crystal Linh

Liked: Cleanliness, check-in, communication, listing accuracy
Great location and a nice hotel. Nice and clean room, heated indoor swimming pool with a spa. The buffet breakfast became a bit boring after two days, as it offered the same options each day. However, there are plenty of restaurants nearby if you want variety. The staff were friendly and professional. Next time, I’ll book a higher-level room and hopefully enjoy a better view from the balcony. One downside is that the car park is very narrow.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Sally

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close proximity to Hamer Hall ,restaurants , shopping , art galleries, exceptional staff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, communication
Loved our stay such a great location
Stayed 1 night in Apr 2023