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The Chen Melbourne - Art Series

4.5 star property

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Breakfast, lunch and dinner served
Miscellaneous
Miscellaneous
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
850 Whitehouse Rd, Box Hill, VIC, 3128
  • Place, Box Hill Central
    ‪2 min walk‬
  • Place, Box Hill Hospital
    ‪7 min walk‬
  • Place, Box Hill Town Hall
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪41 min drive‬

Room options

View all photos for Chen Deluxe King

Chen Deluxe King | Minibar, in-room safe, desk, blackout curtains

Chen Deluxe King

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Chen Deluxe King, Balcony

Chen Deluxe King, Balcony | Minibar, in-room safe, desk, blackout curtains

Chen Deluxe King, Balcony

  • 34 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Chen King, Balcony

Chen King, Balcony | Minibar, in-room safe, desk, blackout curtains

Chen King, Balcony

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chen Queen

Minibar, in-room safe, desk, blackout curtains

Chen Queen

9.2 out of 10
Wonderful
(11 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Queen Beds (Chen)

Minibar, in-room safe, desk, blackout curtains

Twin Room, 2 Queen Beds (Chen)

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Bedrooms, Connecting Rooms (Chen)

  • Sleeps 6
  • 2 Single Beds

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About this property

The Chen Melbourne - Art Series

Art Deco hotel with rooftop terrace and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and concierge services. Weekly housekeeping is available.
The Chen Melbourne - Art Series offers 100 accommodations with minibars and a safe. This Melbourne hotel provides complimentary wireless Internet access.

Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at The Chen Melbourne - Art Series. During your stay, you're just a quick walk from Box Hill Hospital. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Dining options include a coffee shop and a restaurant
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • 9 minutes by foot from Box Hill Hospital and a 4-minute drive from Doncaster Shopping Centre
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Chen Melbourne - Art Series. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Melbourne hotel is smoke free.

Zero Moda – This café serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Golden Lilly – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (AUD 24 per day)
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Golden Lilly
  • Zero Moda

Things to do

  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch TV

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges AUD 1.1 for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 24 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.1

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Art Series Chen Hotel Box Hill
Art Series Chen Hotel
Art Series Chen Box Hill
Art Series Chen
Art Series The Chen
The Chen Melbourne Art Series
The Chen Melbourne - Art Series Hotel
The Chen Melbourne - Art Series Box Hill
The Chen Melbourne - Art Series Hotel Box Hill

The Chen Melbourne - Art Series Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 453 out of 732 reviews
Rating 8 - Good. 195 out of 732 reviews
Rating 6 - Okay. 48 out of 732 reviews
Rating 4 - Poor. 19 out of 732 reviews
Rating 2 - Terrible. 17 out of 732 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Belu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Stayed 1 night in Oct 2025

6/10 Okay

Al

Travelled with partner
Liked: Amenities
Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.
Stayed 2 nights in Oct 2025

8/10 Good

Craig

Stayed 2 nights in Oct 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Stayed 7 nights in Oct 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.
Stayed 2 nights in Oct 2025

10/10 Excellent

SAMIR

Stayed 2 nights in Sep 2025

10/10 Excellent

Samir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room was very clean and the view was amazing

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Stayed 7 nights in Sep 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Stayed 3 nights in Oct 2025

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe location Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in
Stayed 4 nights in Sep 2025

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by! When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken. These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.
Stayed 5 nights in Sep 2025

6/10 Okay

Brendan

Travelled with family
Disliked: Amenities, property conditions & facilities
We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satifisfied with the hotel and its services.
Stayed 5 nights in Sep 2025

6/10 Okay

Alexander

Liked: Amenities, property conditions & facilities
The room itself was very nice and centrally located. On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Stayed 2 nights in Sep 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

Comfortable

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Stayed 1 night in Sep 2025

10/10 Excellent

Isabel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position in Box Hill and very nice room
Stayed 3 nights in Aug 2025

10/10 Excellent

Jayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Karyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chen Charm

A very comfortable and clean room. Would stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

ChenHsi

Stayed 9 nights in Jul 2025

10/10 Excellent

Sam

Stayed 1 night in Jul 2025