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Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property

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Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Pool
Free daily cooked-to-order breakfast
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Laundry
  • 24/7 front desk
  • Bar

Explore the area

View in a map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Place, Memphis Botanic Garden
    ‪8 min drive‬
  • Place, University of Memphis
    ‪9 min drive‬
  • Place, Memphis Zoo
    ‪16 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Conference Suite, 1 King Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds | 1 bedroom, premium bedding, in-room safe, desk

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

55-inch LCD TV with digital channels, TV

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(39 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, 2 Room)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, 2 Room)

  • Sleeps 4
  • 1 King Bed

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About this property

Embassy Suites by Hilton Memphis East Germantown Area

Hotel with free breakfast, in the vicinity of Memphis Botanic Garden
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Weekday breakfast is free. Additionally, WiFi in public areas, a business centre and conference space are on-site. Housekeeping is available on request.
Embassy Suites by Hilton Memphis East Germantown Area offers 220 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Memphis hotel provides wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Embassy Suites by Hilton Memphis East Germantown Area. During your stay, you'll be within walking distance of Lichterman Nature Center. Enjoy features like free breakfast and a free manager's reception, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Enjoy Italian cuisine while dining at Grissini's
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from Memphis Botanic Garden and 7 minutes from University of Memphis
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4232 square feet (393 square metres) and includes conference space. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Memphis East Germantown Area. Parking is available for a fee.

This 3.5-star Memphis hotel is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Grissini's – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Atrium/Lobby Bar – On-site bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Atrium/Lobby Bar
  • Grissini's

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 4,232 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (68 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (111 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Reviews

Embassy Suites by Hilton Memphis East Germantown Area Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 204 out of 326 reviews
Rating 8 - Good. 53 out of 326 reviews
Rating 6 - Okay. 40 out of 326 reviews
Rating 4 - Poor. 14 out of 326 reviews
Rating 2 - Terrible. 15 out of 326 reviews

Reviews

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
The food was horrible,Embassy is known for there breakfast and it has gone down tremendously.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was disappointed with my stay because I booked a room with a tub/shower and only got a shower. Then I was up charged when they finally did find me a room with a tub.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alyssa

Stayed 3 nights in Jul 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Amir J.

Stayed 1 night in Jul 2025

8/10 Good

Todd

Stayed 1 night in Jul 2025

4/10 Poor

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was short and unfriendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff and clean property.
Stayed 2 nights in Jul 2025

8/10 Good

Frank J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice exactly as expected
Stayed 1 night in Jun 2025

6/10 Okay

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay at the embassy. The breakfast was great and the room was clean. But there was a unexplained $20 charge on my card
Stayed 2 nights in Jul 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the spacious room and mini fridge and microwave. I would prefer a Kurtis. The coffee maker didn’t work and made a mess. Coffee in room is very important to me.
Stayed 1 night in Jul 2025

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

I had a service dog and they were great, they had a great breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Shannon

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable

We enjoyed our stay.
Stayed 1 night in Jul 2025

8/10 Good

Peggy

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Paige

Stayed 1 night in Jul 2025

10/10 Excellent

Yashi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Jul 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Mark, TUSCALOOSA

Liked: Cleanliness, property conditions & facilities
Best hotel breakfast option ever.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value,, Comfortable Stay

Overall, our stay was good. We've stayed at other Embassy so the evening reception was fair compared to others. They use disposable plates and plastic ware at breakfast. Their omelets are smaller than other Embassy Suites and the choices on the breakfast bar are good not just as plentiful as others. This may be due to the economy, so this may be the new norm for Embassy Suites. The pool space was good. It closed an hour early each night. The people were friendly and we would stay here again!
Stayed 2 nights in Jun 2025

8/10 Good

Bianca

Stayed 1 night in Jun 2025

10/10 Excellent

SHAWNA, WESLEY CHAPEL

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2025

2/10 Terrible

Lawrence, Matteson

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
There was a lot of human hair in the tub drain, and a lot of human hair in the bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

DeeAndria

Stayed 1 night in Jun 2025