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Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property

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Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Free daily cooked-to-order breakfast
Exterior
Lobby
Pool

Popular amenities

  • Parking available
  • Bar
  • Laundry
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Baptist Memorial Hospital-Memphis
    ‪4 min drive‬
  • Memphis Botanic Garden
    ‪8 min drive‬
  • University of Memphis
    ‪9 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(39 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Conference Suite, 1 King Bed

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll in Shower)

  • Sleeps 4
  • 1 King Bed

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The price is €113
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includes taxes & fees
5 Aug - 6 Aug
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About this property

Embassy Suites by Hilton Memphis East Germantown Area

Hotel in Memphis with free breakfast and fitness centre
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Weekday breakfast is free. Additionally, WiFi in public areas, a business centre and conference space are on-site. Housekeeping is available on request.
Embassy Suites by Hilton Memphis East Germantown Area offers 220 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Embassy Suites by Hilton Memphis East Germantown Area. During your stay, you'll be within walking distance of Lichterman Nature Center. Enjoy features like free breakfast and a free manager's reception, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Enjoy Italian cuisine while dining at Frank Grisanti Italian
  • WiFi and wired Internet for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym
  • 7 minutes by car from University of Memphis and 14 minutes from Wolfchase Galleria
  • Cats and dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4232 square feet (393 square metres) and includes conference space. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Memphis East Germantown Area. Parking is available for a fee.

This 3.5-star Memphis hotel is smoke free.

Guests are served a free cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Frank Grisanti Italian – This restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Atrium/Lobby Bar – On-site bar. Happy hour is offered. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Atrium/Lobby Bar
  • Frank Grisanti Italian

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop
  • Wedding services

Business services

  • 4,232 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (68 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (80 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (111 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Uncovered self-parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Embassy Suites by Hilton Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 272 reviews
Rating 8 - Good. 47 out of 272 reviews
Rating 6 - Okay. 34 out of 272 reviews
Rating 4 - Poor. 11 out of 272 reviews
Rating 2 - Terrible. 13 out of 272 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kerrie

Stayed 3 nights in Mar 2025

6/10 Okay

Kashannia

Liked: Property conditions & facilities
Disliked: Staff & service

Not a 10.

The best part about the stay was honestly the food we ordered from the restaurant. We arrived late and we were tired. We ordered a burger and the Salmon. So if those are for you, you will not be disappointed. The not so best part. We arrived well after check in. There were no luggage carts. The gentleman that checked us in could have been related to Wednesday. No smile. No welcoming disposition. Nevertheless, we got checked in. We made it to the room, got our showers, and settled in to watch TV. It took a bit. The remote was hidden in the dresser drawer and there was only one. So the living area and the bedroom shared one. The note on the front table said they would not be doing room service unless asked due to short staffing. The short staffing was apparent. The furniture had not been dusted and we had to rinse out the tub. We could have said something but chose not to. It was one night. The next morning we went to eat breakfast. We generally stay at Embassy due to my food allergy. The tables that were available were dirty. So I found a clean station and cleaned off the table and wiped it down. We did the same when we were finished for the next person thinking it would be the same for them. The poor gentleman at the egg station. He was doing all he could but he was alone and the line was long and not moving. So, coffee and oatmeal it was. The lady greeting people as they came in was very nice though. Will not return.
Stayed 1 night in Apr 2025

10/10 Excellent

Erica

Liked: Property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2025

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, property conditions & facilities
Requested housekeeping to freshen up the room after our first day and night. They failed to get it done and the front desk was not helpful either!
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Stayed 1 night in Apr 2025

4/10 Poor

lynn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I found it annoying there is a $10 parking fee added to the cost which isn’t mentioned anywhere on hotels.com. They also closed the pool 30 minutes early which was frustrating because we wanted to sit in the hot tub. The breakfast attendant was a little aggressive checking people in. But the room was clean and everything worked as it should.
Stayed 1 night in Apr 2025

6/10 Okay

joshua

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities

Wouldn't stay here again

Place was a ghost town when I showed up. Wallpaper peeling off the walls. I stood at the front desk for 10+ minutes before anyone materialized. Couldn't have been 10 people staying at the hotel. Escalator at the front was all torn apart and closed off also so pretty much an eyesore.
Stayed 1 night in Mar 2025

8/10 Good

Katherine

Stayed 3 nights in Apr 2025

10/10 Excellent

Alison

Stayed 1 night in Mar 2025

6/10 Okay

Allison

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall our stay was good. The only issue I had was the bedding. The sheets had hair all in them. We called down to the office and they sent someone up to change them.
Stayed 1 night in Apr 2025

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Irene

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Always come here but yesterday was very terrible I don’t think I be back
Stayed 1 night in Apr 2025

10/10 Excellent

Gilberto, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities
It's a safe area
Stayed 6 nights in Mar 2025

6/10 Okay

Abra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was horrible to have to pay $10 a day. The food for the price of the hotel and brand. The food shouldnt have been frozen premade food. For happy hour peanuts and cheese was hors d'oeuvres. I did like housekeeping was prompt and check in went smooth.
Stayed 2 nights in Mar 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they get 24/7 coffee servixe
Stayed 3 nights in Mar 2025

4/10 Poor

Preshon

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My tub was dirty and I had to put a towel in the shower to keep the stopper up and the couch had food in it I told them and they said they couldn’t do anything
Stayed 1 night in Mar 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Tomeka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Always a plus to stay here! Breakfast however wasn’t replenished like it normally is and it doesn’t end until 10:30. I was down around 9:30 and only cereal,pastries, and eggs available. I don’t think they were well prepared for the amount of guests staying.
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service provided
Stayed 2 nights in Mar 2025

6/10 Okay

Levi

Travelled with partner
We where told the property had a hot tub it did not
Stayed 2 nights in Feb 2025

10/10 Excellent

Elisha

Stayed 1 night in Mar 2025

10/10 Excellent

Dean

Great king suite. Breakfast was included. Omelette station
Stayed 1 night in Mar 2025

10/10 Excellent

Prentiss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025