2/10 Terrible
Larhonda
Travelled with family and small children
1 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in my room I found three of them near the refrigerator, which is completely unacceptable especially sanitary purposes. I contacted the front desk. She was there by herself and stated she could not leave nor does she have a emergency phone number to a manager to try to switch the room we had been in this room most of our stay and didn’t see the roaches until today when I pulled the refrigerator out after seeing the first roach, there were two more which I tried to kill by spraying something on them from Victoria’s Secret. I didn’t have anything else. They didn’t even provide me with a bug killer or anything. This young lady was totally useless to me. She put me on the floor with a whole bunch of kids were making noise two in the morning the whole point of extending my stay after I had already pay almost $400 to stay here well so that I can get some sleep. I have a 10 Hour Dr. ahead of Me And I pay out of pocket to have an additional day so now that’s a total of $500 to stay in a roach invested room I am highly upset and I need the corporate information immediately. In addition to the poor conditions, my husband has epilepsy and when he is fatigued due to a lack of sleep, he has seizures. We experience 2seizures during our stay. In addition to the 2nd room that she tried to relocate us to being musty smelling, and the children down the hall were so loud that we could not get any sleep so we just went back down to the roach infested room so that we can sleep
Larhonda
Stayed 3 nights in Aug 2025