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Hotel Real Mercedes

3.5 star property

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Photo gallery for Hotel Real Mercedes

A swimming pool with a tiled deck and blue LED lights. There are outdoor chairs and umbrellas, and a small house-like structure.
A grand chandelier hanging from the ceiling in a spacious room with a modern staircase.
A multi-level hotel with outdoor seating areas, a pool, and a well-lit atrium.
A stone wall with a framed mirror reflecting a decorative light sculpture.
A living room with a brown leather sofa, a table with a plant, a chandelier, and a wall-mounted mirror.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Av. Itzáes, 261, Mérida, YUC, 97070
  • Place, Yucatan International Convention Center
    ‪4 min drive‬
  • Place, Paseo 60
    ‪4 min drive‬
  • Place, Parque Zoológico del Centenario
    ‪4 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room

A neatly arranged hotel room with a large bed, a bedside table with a lamp, a small table with chairs, and a window with curtains.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with two beds, a desk, and a chair.

Standard Double Room

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Room

A neatly arranged bedroom with a large bed, a bedside table with a lamp, a small refrigerator, and a window with curtains.

Junior Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 1 King Bed

A neatly made bed with a beige bedspread, red pillows, and a white towel. There is a wooden nightstand with a lamp and a telephone.

Basic Double Room, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Real Mercedes

An outdoor pool, a 24-hour business centre and spa services are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk.
Hotel Real Mercedes offers 23 air-conditioned accommodations with minibars and complimentary bathrobes. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include body treatments and manicures and pedicures.
During your stay at Hotel Real Mercedes, you're just a quick walk from Merida Clinic. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include a concierge and tour or ticket assistance
  • On-site recreation includes a playground
  • Just a 3-minute drive from Yucatan International Convention Center and a few minutes from Paseo de Montejo
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. An outdoor pool, spa services, and tour/ticket assistance are also featured at the business-friendly Hotel Real Mercedes. Self parking is free.

This 3.5-star Mérida hotel is smoke free.

Guests are served a free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Pool loungers

Spa

  • Manicures/pedicures
  • Massage

Accessibility

  • No lift

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 250 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 33 lb per pet
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Real Mercedes Hotel
Hotel Real Mercedes Mérida
Hotel Real Mercedes Hotel Mérida

Hotel Real Mercedes Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 56 out of 108 reviews
Rating 8 - Good. 37 out of 108 reviews
Rating 6 - Okay. 6 out of 108 reviews
Rating 4 - Poor. 4 out of 108 reviews
Rating 2 - Terrible. 5 out of 108 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Georgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is ok
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 3 nights in Sep 2023
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service
Comfortable rooms!
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious . Excellent location to dining options
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Milca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Maureen

Liked: Amenities
Everything is going good... Tv with Netflix etc breakfast.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Clean and spacious rooms.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Katia

Liked: Cleanliness
the room was clean but is very noise, there is a school next to it.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for a combination of location, price, and amenities. It's a nice hotel, clean, quiet, comfortable including the beds. Breakfast was included in our booking but as I noticed on reviews elsewhere beforehand, it did turn out to be light with just fruit, toast, coffee and juice so anyone accustomed to a larger breakfast would want to supplement with additional items they have available for purchase (i.e. eggs).
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Belkis

Liked: Cleanliness, amenities, property conditions & facilities
The property is super cleaned and they service the rooms daily. The elevator was not working. AC is only in the rooms. Cindy the receptionist was super kind and helpful. She made the difference during my stay. Overall, it's a nice place.
Stayed 5 nights in May 2025
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had the room closest to the street and elevator. I was assuming we would t get much sleep. I was expecting lots of noise. To my surprise it was very quiet and I slept great. I would stay here again!
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Frank

Liked: Cleanliness, staff & service
Well kept property near medical facility. Quiet AC and clean spacious room. Downstairs overhead too low!
Stayed 2 nights in Nov 2022
Verified review

6/10 Okay

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good, parking is tough. No elevator. Our bathroom door has scratch marks from the dogs. Pool looked dirty. Very clean hotel in the rooms, lobby, etc
Stayed 4 nights in Apr 2024
Verified review

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong chemical smell in the rooms, cheaper rooms have no windows, noisy outside (sound like a school next door), no restaurants in proximity, unfriendly service, terrible breakfast. Never again!
Verified review

10/10 Excellent

Luis Antonio

Muy cómodo y en super ubicación, la recepciónista muy amable y atenta.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

LETICIA ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar bonito y estratégico dentro de mis necesidades en ese momento, todo muy limpio, el desayuno continental rico y suficiente (café, leche, cereal, pan y tres tipos diferentes de frutas, mantequilla y mermelada) desafortunadamente le tocaba mantenimiento a la alberca y no pudimos entrar pero el jardín es bonito, el estacionamiento en pequeño y un poco difícil de maniobrar, no tiene elevador (solo tiene 2 pisos) pero puede ser una pequeña limitante por si algún huésped tiene dificultades motoras. Lo recomiendo!
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Maria

Limpio, personal amable, diversos lugares para comer y hacer compras. En los alrrededores.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Jose Luis Hernández

Liked: Cleanliness, property conditions & facilities
Reservamos por dos noches, aunque anteriormente nos habíamos hospedado ahí varias veces sin ningún problema. Hemos visto que el hotel decayó un poco; las camas están duras y la habitación que nos dieron tenía colchas que se notaban algo empolvadas; la limpieza en general es buena. Otro detalle es que el desayuno (que es cortesía), en recepción nos dijeron que si desabamos proteínas o alguna otra cosa era costo extra (que por nosotros no había problema) pero no hay alguien que atienda directamente el bufette, además tienes que levantar tus platos y llevarlos a la cocina que tienen, donde pudimos observar fruta algo echada a perder.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
Limpio, bien ubicado
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Ibeth Betzabeé

Liked: Cleanliness, amenities, property conditions & facilities
Muy agradable y buen servicio.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, excelente atencion y amabilidad del personal
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Carlos Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel pequeño y eso lo hace confortable
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

CLAUDIA ARACELI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PESIMO SERVICIO

es un hotel sencillo, pero en el tema de la limpieza es pesimo, no te limpian las habitaciones, y la unica respuesta es .. UNA DISCULPA, lo peor es que es recurrente, en el te ma del desayuno, la leche agria, ARREPENTIDOS de estar en ese hotel CERO RECOMENDACION
Stayed 6 nights in Apr 2025