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Kocai

Property class: 3

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Photo gallery for Kocai

Outdoor pool
Terrace/patio
Outdoor pool
Restaurant
Classic Double Room | Premium bedding, down duvets, memory-foam beds, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
49 #261 entre calle 28A y 28, 261, Izamal, YUC, 97540
  • Place, Convent of San Antonio de Padua
    ‪15 min walk‬
  • Place, Centro Cultural y Artesanal
    ‪15 min walk‬
  • Place, Itzamna Park
    ‪15 min walk‬

Room options

View all photos for Comfort Room

Comfort Room | Premium bedding, down duvets, memory-foam beds, free WiFi

Comfort Room

  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down duvets, memory-foam beds, free WiFi

Classic Double Room

  • Garden view
  • 5 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Kocai

An outdoor pool, a restaurant and dry cleaning are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, wedding services, a garden and a communal living room are on-site.
Kocai offers 7 accommodations with complimentary bottles of water and a ceiling fan. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. 40-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower with a rainfall showerhead. This Izamal hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Kocai, you'll be within walking distance of Convent of San Antonio de Padua. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry and wedding services
  • On-site recreation includes bicycles to rent
  • Just a 2-minute drive from Convent of San Antonio de Padua and a few minutes from Hecho a Mano
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, a terrace, and a garden are also featured at Kocai. Free self parking is available.

This 3-star Izamal hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Kocai has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • IPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Ceiling fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 28 July 2024 to 27 July 2026 (dates subject to change).
The following facilities are closed on Tuesday, Wednesday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Children's pool
  • Restaurant
  • Fitness facility
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Public bath
  • Sauna
  • Hot tub

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250 per pet, per stay
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
The front desk at this property is open daily from 8:00 AM - 7:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Kocai Hotel
Kocai Izamal
Kocai Hotel Izamal

Kocai Reviews

Reviews

6.8
Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 2 out of 5 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Laura lugo

El lugar esta cerrado ya no funciona
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Paulina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya no existe este hotel ya que fue perdída total en un accidente … el problema es q aún aparece en esta pagina y t confirman tu reserva por correo y al llegar no tienes donde hospedarte ya que el hotel ya no está en función “cerro por completo”
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones están increíbles! Y el lugar hermoso!
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atencion es muy buena :) en las noches estaba muy fresco no nos hizo falta que no tuviera clima, durante el dia con la alberca uno se refresca super bien !!
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Nuria

Stayed 1 night in Jan 2024