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FlowSuites Polanco

Property class: 3.5
VIP Access

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Photo gallery for FlowSuites Polanco

A modern building with a glass facade and brick exterior, featuring a central entrance and surrounding greenery.
A modern hotel room with a desk, chair, bed, and a glass partition.
A modern hotel room with a large bed, a smaller bed, and a seating area.
A modern kitchen with a central island, dark cabinetry, and a window providing natural light.
A modern kitchen with a white countertop, a glass-top island, and black chairs. There is a potted plant with pink flowers and a lamp on the island.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Explore the area

View in a map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, Auditorio Nacional
    ‪9 min walk‬
  • Place, National Museum of Anthropology
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Executive Apartment, 1 Queen Bed

A modern hotel room with a dining area, a TV, and a large mirror.

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Apartment, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a ceiling fan, and a window with curtains.

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse

A modern hotel room with a large bed, a smaller bed, and a seating area.

Penthouse

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

FlowSuites Polanco

Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe.
FlowSuites Polanco offers 12 air-conditioned accommodations with minibars (stocked with some free items) and a safe. This individually furnished accommodation has separate sitting areas. LED televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

During your stay at FlowSuites Polanco, you're just a quick walk from Avenida Presidente Masaryk. Enjoy features like free WiFi in public areas, plus a local area shuttle (surcharge) and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Steps from Avenida Presidente Masaryk and 3 minutes on foot from Lincoln Park
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of FlowSuites Polanco, you'll find tour/ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces.

This 3.5-star Mexico City hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Things to do

  • Hot tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 915 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

FlowSuites Polanco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 431 reviews
Rating 8 - Good. 127 out of 431 reviews
Rating 6 - Okay. 61 out of 431 reviews
Rating 4 - Poor. 18 out of 431 reviews
Rating 2 - Terrible. 18 out of 431 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, friendly staff. Bakery right underneath so great for breakfast.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Eva Cristina

Great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

judy

Liked: Cleanliness, amenities, property conditions & facilities
Easy to be there, staff was lovely, “suite” was as big as my apt!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great Services!!!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Abdulhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, amenities
Area and people
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little property in a nice area with great restaurants in Mexico City...staff friendly and helpful..
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and friendly staff. You can walk anyplace from the hotel
Verified review

6/10 Okay

froilan

Liked: Cleanliness, staff & service
The location is quiet and safe place to stay. Its walking distance from a lot of very good restaurants. The room is clean and staff are okay. It would be nice if all the staff can also speak and understand even basic English. With the price per night, they should have a better bed, better pillows, linen, AC in the room. I believed that room is over price with the quality of their room and quality of the beddings and stuff. Proper maintenance of the elevator should be regularly done. Prepare to be stucked in the elevator.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Our room was spacious and clean, the staff was outstanding, and the location is quiet, charming, and in the midst of lovely Polanco. It was truly a perfect vacation in beautiful Mexico City!
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Nena Rose

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There’s no AC.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and very friendly staff. The room was a bit dark and didn't have all the bathroom amenities filled. (e.g. shower soap).
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

ZAHIR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertized king sized bed. Got a small bed
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Zhuqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is unbeatable.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Any luttle issue or question and they took care of it.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Wilfrido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the mini apartment concept. Reasonably priced. Very courteous personnel.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location… Nice small property with good size room. Bed too hard but managed.
Stayed 1 night in Nov 2022
Verified review

6/10 Okay

Antonio

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location, but old hotel. One mini elevator.
Stayed 1 night in Nov 2022