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JW Marriott Hotel Mexico City Polanco

5.0 star property

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Photo gallery for JW Marriott Hotel Mexico City Polanco

A restaurant with a long table set for dining, surrounded by wicker chairs, and a large tree in the center.
A Serenity Terrace with a wooden bench, a wicker chair, and potted plants.
A modern indoor seating area with sofas and chairs, a wooden railing, and large windows with geometric patterns.
A man walking by a pool with large planters and a building in the background.
A modern bar area with a marble countertop, bar stools, and a variety of bottles. There are seating areas with sofas and tables, and a large TV screen on the right.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Andres Bello No 29, Mexico City, 11560
  • Place, Chapultepec Park
    ‪2 min walk‬
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪32 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a view of the city.

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(40 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a sofa, a wooden coffee table, a chair, a TV, and a small kitchenette.

Executive Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View, Corner (Corner)

Suite, 1 King Bed, City View, Corner (Corner) | Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 King Bed, City View, Corner (Corner)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

A cityscape with a mix of high-rise buildings and smaller structures, surrounded by greenery.

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds

A modern hotel room with two beds, a desk, and a large window offering a city view.

Executive Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Terrace

A modern hotel room with a sofa, a round table, a TV, and a balcony with chairs.

Suite, 1 Bedroom, Terrace

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

A modern hotel room with a large bed, a bedside table, a TV, a balcony with curtains, and a city view.

Presidential Suite, 1 Bedroom

  • City view
  • 150 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A modern hotel room with a bed, a desk, a TV, and a seating area.

Suite, 1 Bedroom

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, and a sofa.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Hotel Mexico City Polanco

Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a health club, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
JW Marriott Hotel Mexico City Polanco offers 312 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at JW Marriott Hotel Mexico City Polanco. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, 3 restaurants and 3 bars are available.
  • Free Wi-Fi in some public areas
  • Enjoy Mexican cuisine at Sendero Polanco, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Chapultepec Park and 5 minutes on foot from Paseo de la Reforma
  • Theme park and shopping centre shuttle service available for a fee
  • Cats and dogs welcome for a fee
As a guest of JW Marriott Hotel Mexico City Polanco, you'll find a seasonal outdoor pool, a health club, a sauna, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury JW Marriott Hotel Mexico City Polanco. Parking is available for a fee. A complete renovation of JW Marriott Hotel Mexico City Polanco was completed in November 2023.

This 5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
Sendero Polanco – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Estación 29 – On-site bar. Open daily.
ARCHIEBALD – This restaurant specialises in American cuisine and only serves dinner. Open daily.
Tahona Mezcal Room – On-site bar. Open daily.
CORSI – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 20 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 25 per day)
  • Valet parking on site (USD 28 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 36 for adults and USD 18 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • ARCHIEBALD
  • CORSI
  • Estación 29
  • Sendero Polanco
  • Tahona Mezcal Room

Things to do

  • Free bicycle rentals
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a state park
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Built in 1993
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Renovated entire property - November 2023
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels
  • IPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 36 for adults and from USD 18 for children
  • Fee for in-room wireless Internet: USD 20 per day (rates may vary)
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 28 per day
  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in January and close in December.

Property is also known as

JW Marriott Hotel Mexico City
JW Marriott Mexico City
JW Marriott Mexico City Santa Fe
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Mexico City Marriott
Marriott Mexico City
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City Polanco Hotel
JW Marriott Hotel Mexico City Polanco Mexico City
JW Marriott Hotel Mexico City Polanco Hotel Mexico City

JW Marriott Hotel Mexico City Polanco Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 780 out of 1000 reviews
Rating 8 - Good. 149 out of 1000 reviews
Rating 6 - Okay. 45 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend everyone was so helpful and kind will be staying here again
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Indu Rekha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jessica

Great location, clean and comfortable rooms, staff was very friendly and helpful when needed. Very professional and comfortable spot.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities. Neighborhood very upscale and safe
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and very well located. Breakfast buffet is very good. It might be worthwhile getting the club rooms. Very comfortable rooms and the pool/gym/sauna/steam room were excellent
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Garima

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay with toddlers, great location and amazing staff. Would love to go back
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! We will definitely be back.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Dharmesh

Liked: Cleanliness, amenities, property conditions & facilities
The service was impeccable, location was close to a lot of restaurants and the rooms were spacious and clean.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing & very friendly
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
The construction was annoying and smelly and loud but what can you do
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Peng Cheong

Liked: Cleanliness, staff & service, amenities
The hotel is okay. It is definitely not an elite JW Marriott hotel.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jaime Jose

Liked: Cleanliness, amenities, property conditions & facilities
Very nice location with lots of shops and restaurants. Hotel is new and facilities and rooms are new, modern and clean. Gym is great as well. Staff is very attentive and friendly. Would definitely stay here again.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Great and safe location. The hotel is extremely clean. Great food and staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

julieana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and the food was delicious at the hotel
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff, clean hotel, and great area.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel and a great location Staff made me and my dog feel so welcome and eager to assist
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, Location, amenities were fabulous
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Ruta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. Would definitely stay there again.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Edda

Walking distance to shopping and Restaurants
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

ramiro perez

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 3 nights in Nov 2023