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Sofitel Mexico City Reforma

5.0 star property
VIP Access

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Miscellaneous
Premium bedding, minibar, in-room safe, desk
3 bars/lounges, rooftop bar, cocktail bar
Indoor pool, open 7:30 AM to 10:00 PM, pool loungers
3 bars/lounges, rooftop bar, cocktail bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
297 Avenue Paseo de la Reforma, Mexico City, CDMX, 6500
  • Place, Angel of Independence Monument
    ‪3 min walk‬
  • Place, Palacio de Bellas Artes
    ‪9 min drive‬
  • Place, Zócalo
    ‪13 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite, 1 King Bed, Club lounge access, Executive Level (Angel of Independence view)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Club lounge access, Executive Level (Angel of Independence view)

10.0 out of 10
Exceptional
(5 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view)

Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view) | Premium bedding, minibar, in-room safe, desk

Suite, Club lounge access, Executive Level (Prestige. Angel of Independence view)

  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, Club lounge access, Executive Level (Skyline View)

Premium bedding, minibar, in-room safe, desk

Luxury Room, Club lounge access, Executive Level (Skyline View)

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View)

Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View) | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Club lounge access (Imperial. Angel Independence View)

  • 315 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Club lounge access, Executive Level (Angel Independence View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Double Beds, Club lounge access, Executive Level (Angel Independence View)

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View)

Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View) | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Club lounge access (Opera. Angel of Independence View)

  • 147 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed (Skyline View)

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed (Skyline View)

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Club lounge access, Executive Level (Skyline View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Club lounge access, Executive Level (Skyline View)

  • 34 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Angel of Independence Skyline View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Angel of Independence Skyline View)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Angel of Independence View)

Superior Room, 1 King Bed (Angel of Independence View) | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Angel of Independence View)

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Angel of Independence Skyline View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds (Angel of Independence Skyline View)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Angel of Independence View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds (Angel of Independence View)

  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Club lounge access, Executive Level (Reforma View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Club lounge access, Executive Level (Reforma View)

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Mexico City Reforma

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness centre and a snack bar/deli. Change of towels is available on request
Sofitel Mexico City Reforma offers 275 air-conditioned accommodations with minibars and a safe. This accommodation offers separate dining areas. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sofitel Spa with L´Occitane has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sofitel Mexico City Reforma. During your stay, you're just a quick walk from Paseo de la Reforma. Features include free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Mediterranean cuisine at BALTA, one of the property's 2 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to hydrotherapy, Swedish massages or body treatments at Sofitel Spa with L´Occitane
  • Services include babysitting, supervised childcare and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the overall condition of the property
  • Just a 4-minute walk from Angel of Independence Monument and a 3-minute drive from Chapultepec Castle
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Sofitel Mexico City Reforma offers its guests a full-service spa, an indoor pool, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. The luxury Sofitel Mexico City Reforma also features spa services, concierge services, and 24-hour room service. For a fee, parking is available.

This 5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:30 AM.
BALTA – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.
Bajel – This bistro specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Cityzen – This rooftop bar specialises in international cuisine and only serves light fare. Open daily.
Lobby Bar – This bar specialises in international cuisine and only serves light fare. Open selected days.
Free House – On-site cocktail bar. Open selected days.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 12 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 37 for adults and USD 18.50 for children
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bajel
  • BALTA
  • Cityzen
  • Free House
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Children's games
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Conference centre (3,229 square foot of space)

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 40 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 37 for adults and from USD 18.5 for children
  • Valet parking fee: USD 12 per night (in/out privileges)
  • Pet deposit: USD 120 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sofitel Mexico City Reforma Opening September 2019 Hotel
Sofitel Opening September 2019 Hotel
Sofitel Mexico City Reforma Opening September 2019
Sofitel Opening September 2019
Hotel Sofitel Mexico City Reforma (Opening September 2019)
Sofitel Mexico City Reforma (Opening September 2019) Mexico City
Sofitel Opening September 2019
Sofitel Mexico City Reforma Hotel
Sofitel Mexico City Reforma Mexico City
Sofitel Mexico City Reforma Hotel Mexico City
Sofitel Mexico City Reforma (Opening October 2019)
Sofitel Mexico City Reforma (Opening November 2019)

Reviews

Sofitel Mexico City Reforma Reviews

9.6

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 780 out of 899 reviews
Rating 8 - Good. 66 out of 899 reviews
Rating 6 - Okay. 25 out of 899 reviews
Rating 4 - Poor. 14 out of 899 reviews
Rating 2 - Terrible. 14 out of 899 reviews

Reviews

8/10 Good

touraj alex, los angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not like the Property Transportation system. The Property is closed to outside transportation and Uber and taxi won't go in the property. You are obligated to get the hotel transportation which is 10 times more expensive than the other means
Stayed 6 nights in Jun 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and great service
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Ernesto

Stayed 2 nights in Jul 2025

10/10 Excellent

Dr. Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, they have upgraded our room at no charge. The Spa is beautiful. Dining options are limited, however the hotel conveniently located in the heart of the city. The concierge was enormously helpful and friendly. We really enjoyed our trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

YAZMIN A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Edgar

Stayed 3 nights in Jun 2025

10/10 Excellent

Amir

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, location, staff, and amenities. Will stay here again if I return to Mexico City.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Generally overpriced tours, spa, concierge offerings, transport etc. Clean but seemingly decorated and managed by an adolescent. Be prepared to push back against overpriced extras.
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing and gorgeous
Stayed 3 nights in Jun 2025

10/10 Excellent

Vanessa, El Paso

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The service was the best
Stayed 2 nights in Jun 2025

10/10 Excellent

Margherita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great hotel. Everyone was friendly and eager to help.
Stayed 4 nights in May 2025

10/10 Excellent

Asia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. The room was comfortable and clean. All of the staff were always pleasant and nice and took good care of my fiancé and I. Highly recommend.
Stayed 6 nights in Jun 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Great rooftop restaurant for New Years Eve - just over the huge celebration. Room was really spacious with nice views of the city. Stayed on the club level and really enjoyed the club.
Stayed 3 nights in Dec 2024

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent - extremely friendly and helpful.
Stayed 7 nights in May 2025

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. Very friendly staff. Enjoyed the drinks at the rooftop bar.
Stayed 5 nights in May 2025

8/10 Good

Teodoro, WinterHaven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Edlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel never disappoints! Such a beautiful place with wonderful staff, food, views, and drinks.
Stayed 2 nights in May 2025

10/10 Excellent

Sean, Chilliwack

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Never experienced service to that high level before. The safety, comfort and knowledge the concierge has is unparalleled. Much Gratitude 🙏
Stayed 2 nights in Apr 2025

10/10 Excellent

Israel

Stayed 4 nights in May 2025

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

CHERYL Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at this hotel. The facilities were wonderful, particularly the beautiful pool and rooftop bar. We very much enjoyed the excellent variety at the breakfast buffet. The serving staff there was great. Especially, Diana, Diego, Edgar and Jethro. The Concierge Diego and all the other Concierge staff gave superb recommendations and made us feel very welcome. Thanks to all for the 5-star stay!!
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Stayed 3 nights in Apr 2025

10/10 Excellent

Alejandro, Cuajimalpa

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2024