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DoubleTree by Hilton Grand Hotel Biscayne Bay

4.0 star property

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Photo gallery for DoubleTree by Hilton Grand Hotel Biscayne Bay

Penthouse, 4 Bedrooms (Condo) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Penthouse, 4 Bedrooms (Condo) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Penthouse, 4 Bedrooms (Condo) | View from room
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1717 N Bayshore Dr, Miami, FL, 33132
  • Place, Adrienne Arsht Center for the Performing Arts of Miami-Dade County
    ‪8 min walk‬
  • Place, Phillip and Patricia Frost Museum of Science
    ‪11 min walk‬
  • Place, Kaseya Center
    ‪17 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Bay View

7.6 out of 10
Good
(24 reviews)
  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Two Double Room with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Double Room with Park View and Balcony

  • Sleeps 4

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

Junior Suite, 1 King Bed, Balcony, Bay View (Partial) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Bay View (Partial)

8.6 out of 10
Excellent
(19 reviews)
  • Bay view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Bay View (Full)

Junior Suite, 1 King Bed, Balcony, Bay View (Full) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Bay View (Full)

  • Bay view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Bay View

Grand Suite, 1 King Bed, Bay View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Grand Suite, 1 King Bed, Bay View

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Condo, 1 Bedroom, Kitchen

Condo, 1 Bedroom, Kitchen | Living area | Plasma TV

Condo, 1 Bedroom, Kitchen

  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 2 Bedrooms

7.8 out of 10
Good
(7 reviews)
  • 149 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Condo, 2 Bedrooms

Condo, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 2 Bedrooms

  • 149 sq m
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Mobility)

  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bay View (Hearing)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Accessible, Bay View (Hearing)

  • Bay view
  • 65 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bay View (Mobility)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Mobility)

  • Bay view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower) | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bay View (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Condo, 3 Bedrooms

  • 195 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Penthouse, 4 Bedrooms (Condo)

Penthouse, 4 Bedrooms (Condo) | View from room

Penthouse, 4 Bedrooms (Condo)

  • Sleeps 8
  • 2 King Beds

View all photos for Room, 2 Double Beds, Balcony, Park View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Balcony, Park View

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden View Room With Two Double Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Garden View Room With Two Double Beds

  • Sleeps 5

View all photos for Mobility Accessible King Room with Bay View and Roll in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible King Room with Bay View and Roll in Shower

  • Sleeps 2

View all photos for Junior King Suite with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior King Suite with Park View and Balcony

  • Sleeps 3

View all photos for Hearing Accessible Two Double Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Two Double Room with Bay View and 3X3 Shower

  • Sleeps 5

View all photos for Junior King Suite with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior King Suite with Bay View and Balcony

  • Sleeps 3

View all photos for Grand King Suite with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Grand King Suite with Bay View and Balcony

  • Sleeps 3

View all photos for One Bedroom King Condo with Kitchen and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

One Bedroom King Condo with Kitchen and Balcony

  • Sleeps 2

View all photos for Two Bedroom Condo with One King Bed and One Queen Bed and Kitchen and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Two Bedroom Condo with One King Bed and One Queen Bed and Kitchen and Balcony

  • Sleeps 4

View all photos for Mobility Accessible Two Double Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Two Double Room with Bay View and 3X3 Shower

  • Sleeps 5

View all photos for Mobility Accessible King Room with Bay View and 3X3 Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible King Room with Bay View and 3X3 Shower

  • Sleeps 2

View all photos for King Room with Bay View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View and Balcony

  • Sleeps 2

Two Double Room with Bay View and Balcony

  • Sleeps 5

View all photos for Room, 1 King Bed, Balcony, Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

7.4 out of 10
Good
(18 reviews)
  • Bay view
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Park View

Room, 1 King Bed, Balcony, Park View | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony, Park View

9.4 out of 10
Exceptional
(16 reviews)
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Garden View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Garden View

7.2 out of 10
Good
(19 reviews)
  • Garden view
  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for King Room with Park View and Balcony

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Park View and Balcony

  • Sleeps 2

View all photos for Four Bedroom Penthouse Condo

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Four Bedroom Penthouse Condo

  • Sleeps 6

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About this property

DoubleTree by Hilton Grand Hotel Biscayne Bay

This smoke-free hotel features 7 restaurants, a marina and a full-service spa. Other amenities include an outdoor pool, a fitness centre and a bar/lounge.
DoubleTree by Hilton Grand Hotel Biscayne Bay offers 219 accommodations with laptop-compatible safes and coffee/tea makers. Plasma televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Grand Hotel Biscayne Bay. During your stay, you're just a quick walk from Miami City Cemetery. You'll find features such as 7 restaurants, 2 coffee shops/cafes and a full-service spa.
  • Drinking and dining options include 7 restaurants, 2 coffee shops/cafes and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures or massages at the spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Kaseya Center and a few minutes from James L. Knight Center
  • Cruise terminal shuttle service available for a fee
DoubleTree by Hilton Grand Hotel Biscayne Bay offers its guests a full-service spa, a marina, and an outdoor pool. There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 8500 square feet (790 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly DoubleTree by Hilton Grand Hotel Biscayne Bay. For a fee, parking is available.

This 4-star Miami hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
DoubleTree by Hilton Grand Hotel Biscayne Bay has 7 restaurants on site.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per stay); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Cruise terminal shuttle (surcharge)
  • Secured, covered valet parking on site (USD 47.99 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: USD 15 to 25 per person
  • 2 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per stay (rates may vary)
  • Valet parking fee: USD 47.99 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Biscayne Bay DoubleTree
DoubleTree Biscayne Bay
DoubleTree Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay
DoubleTree Hilton Grand Biscayne Bay Miami
DoubleTree Hilton Grand Hotel Biscayne Bay
DoubleTree Hilton Grand Hotel Biscayne Bay Miami
Hilton Biscayne Bay
Hilton DoubleTree Biscayne Bay
Hotel DoubleTree Grand Biscayne Bay
Doubletree Miami
Doubletree Grand Hotel Biscayne Bay
Doubletree By Hilton Biscayne
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel
DoubleTree by Hilton Grand Hotel Biscayne Bay Miami
DoubleTree by Hilton Grand Hotel Biscayne Bay Hotel Miami

DoubleTree by Hilton Grand Hotel Biscayne Bay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 465 out of 1005 reviews
Rating 8 - Good. 180 out of 1005 reviews
Rating 6 - Okay. 162 out of 1005 reviews
Rating 4 - Poor. 90 out of 1005 reviews
Rating 2 - Terrible. 108 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Dewitt

Stayed 4 nights in Dec 2025

10/10 Excellent

Tianyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes, very courteous and very clean
Stayed 1 night in Jan 2026

6/10 Okay

Katy

Travelled with partner
Liked: Cleanliness, amenities
The facade & lobby are under construction, our driver was unable to find the entrance!! The signage is faint, & next to vibrant signs for the Marriott & Enterprise car rentals, we drove into 3 wrong entrances before being dropped in the street to walk down through the parking garage. The lobby is non existent right now. Once in our room, which is a spacious “junior suite” we had no towels until our 3rd request at 9:40pm. This is a beautiful hotel with lots nearby…. But definitely out of sorts for our 1 night here!
Great balcony view!
Stayed 1 night in Jan 2026

2/10 Terrible

Ruth

Disliked: Cleanliness, amenities, property conditions & facilities
T the hotel was under construction, and it made it hard for the taxi driver to get in as well as for me to find the reception desk and a restaurant to eat when I entered my room. I took off my shoes and sat down, finding that the floors were gritty because of the sheet rock dust and so I went in to take a shower and the shower had no water coming out so it was ok room wasn’t very well maintained and I would not stay there again. I would like a response as to my complaints for the hotel because Hilton has been a good hotel for us in the past and I just wouldn’t want to change. Thank you.
Stayed 1 night in Dec 2025

10/10 Excellent

Joe

Stayed 1 night in Dec 2025

10/10 Excellent

Emerson, Eleuthera

Stayed 3 nights in Dec 2025

6/10 Okay

Edel

Travelled with family
Liked: Cleanliness
The hotel was under renovation, which we discovered when we arrived. To park, you have to use the valet parking service, and it's excessively expensive.
Stayed 2 nights in Dec 2025

4/10 Poor

Debrahlee

Travelled with group
Disliked: Staff & service
Staff not friendly, construction zone
Stayed 2 nights in Nov 2025

10/10 Excellent

Erick

Stayed 1 night in Dec 2025

2/10 Terrible

Satwinder

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room cleaning was terrible , lights dint work in one room, mold on tiles , terrible bedding just overall bad experience
Stayed 1 night in Dec 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel was under construction and we were never told. We wouldn’t have booked here had we known.
Stayed 2 nights in Dec 2025

6/10 Okay

Marcia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Any hotel doing construction she clearly state that before booking and offer discounts. The construction was ridiculous, navigating around the confusion was bothersome and more importantly the ABSOLUTELY POOR COMMUNICATION for RIDICULOUS! I was in the app and on the phone for over an hour (and I have time stamped screenshots of when they just stopped communicating via the chat in the app). I won’t be staying there again anytime soon. I’m completely disappointed in Hilton because the communication was via the Hilton Honors App and their phone line.
Stayed 2 nights in Dec 2025

10/10 Excellent

Chen

Stayed 4 nights in Dec 2025

6/10 Okay

Brian

Stayed 1 night in Dec 2025

10/10 Excellent

Gurusaday

Liked: Cleanliness, staff & service, amenities
Nice location. Big rooms.
Stayed 1 night in Dec 2025

8/10 Good

Avonnie

Travelled with partner
It was great !
Stayed 3 nights in Dec 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property overall with great views.
Stayed 3 nights in Dec 2025

4/10 Poor

John

Valet service? Did not lift a hand to help us!
Stayed 1 night in Dec 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was a mess, the room was old and very unkept. The furniture was filthy and very stained. The night time front desk clerk was NOT helpful nor knowledgeable about what he was doing. I’m very disappointed in HILTON. Next time I will stay at a Marriott or Hyatt.
Stayed 1 night in Dec 2025

10/10 Excellent

Mariah

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view. Nice staff. Very cleanly
Stayed 1 night in Dec 2025

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, amenities
The entire hotel was under renovation. The lobby was in a closet, no easy entrances, difficult elevator situation, the rooms were in terrible shape. My sliding door to the balcony wouldn't shut, so it had to remain ajar the entire time and I could hear the street. The A/C never worked properly and there were holes in the wales and floors. I understand it's complicated during a renovation, but I still paid a lot of money for the room and there was no indiciation that this would be the case.
Stayed 3 nights in Dec 2025

2/10 Terrible

Scott

Hotel is in disarray room was in really rough shape. Cookies are still good though.
Stayed 1 night in Dec 2025

4/10 Poor

Kathryn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible fan noise in room could not fix first night it was fixed the next day. Asked for towels twice no towels delivered until next day. There was no proper handicapped entrance no doorman could not find entrance.
Stayed 2 nights in Dec 2025

4/10 Poor

jonathon, Chicago

Travelled with partner
Disliked: Amenities, property conditions & facilities
Nowhere was it ever mentioned that this hotel was under massive renovations. The pool is closed, there is a maze to the hotel entrance, mind you, enter through a beautiful Marriott amd the front desk is in a makeshift meeting room. When inquiring about a late check it when checking in, was told call tomorrow morning, whats the point if you are trying to sleep in. The commercial center attached is old and smelled like vomit. Definitely would not recommend.
Stayed 1 night in Dec 2025