2/10 Terrible
Andrew, West Grove
Travelled with partner
6 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Coupled with a flight delay and a non-existent staff, we endured the most smelly, mildewy odor not only in the lobby, but in the room as well. I give credit to the 24/7 text-enabled customer service, which tried to resolve our major issue through sending maintenance with air freshener and relocating us to another room, which itself was equally putrid. We asked for a manager, whose contact information was non-existent and picture was of some lady at a bar. A young gentleman arrived next morning, replete with profuse apologies, but no refund as fequested. Another gentleman contacted me on my mobile phone to offer more apologies and a call back today, 6 February 2026, to complete the refund. He mentioned that he had just taken over the hotel two weeks previous. No call as of this writing has been received. No one maintains the front desk at all, let alone the published 9-4 hours. We ended up booking at another hotel, the Park Central on Ocean Drive, for a comparable rate, but an incomparable experience.
Andrew
Stayed 4 nights in Feb 2026
