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Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

4.0 star property

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Photo gallery for Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

3 outdoor pools, free pool cabanas, pool loungers
Property video
11 bars/lounges, 2 poolside bars, beach bar
On the beach, white sand, free beach cabanas, sun-loungers
11 restaurants, breakfast, lunch, dinner served; seafood

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Cooper Penn, Falmouth, Trelawney
  • Place, Blue Waters Beach Club
    ‪13 min walk‬
  • Place, Burwood Beach
    ‪14 min walk‬
  • Place, Luminous Lagoon
    ‪2 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪43 min drive‬

Room options

View all photos for Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

8.0 out of 10
Very good
(4 reviews)
  • 76 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Ocean view Room

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Ocean view Room

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Room

Luxury Room | Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite Ocean view Diamond Club

Luxury Junior Suite Ocean view Diamond Club | Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Junior Suite Ocean view Diamond Club

  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Ocean view Room Diamond Club

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Ocean view Room Diamond Club

7.6 out of 10
Good
(9 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Junior Suite swim out Diamond Club

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Junior Suite swim out Diamond Club

  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

  • 136 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club | Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 136 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean view

Luxury Junior Suite Ocean view | View from room

Luxury Junior Suite Ocean view

10.0 out of 10
Exceptional
(1 review)
  • 69 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club | Premium bedding, pillow-top beds, free minibar, in-room safe

Chairman Beach Walkout Swim Out Suite Diamond Club

  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club | View from room

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club | Premium bedding, pillow-top beds, free minibar, in-room safe

Luxury Junior Suite Ocean Corner View Diamond Club

  • 69 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, 1,000 reviews
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

About this property

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 11 restaurants.
Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only offers 352 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An outdoor tennis court and a water park with a lazy river and waterslides are featured at the property. 3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments and manicures and pedicures.
Our customers tell us that they can't get enough of the helpful staff at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only. During your stay, you'll be within walking distance of Burwood Beach. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy seafood at Dorado – Seafood Grill, one of the property's 11 restaurants and 11 bars/lounges
  • Splash around at the water park with a lazy river or swim in the 3 outdoor pools
  • Treat yourself to facials, manicures and pedicures or massages at The Royal Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Within a 15-minute walk of Burwood Beach and Blue Waters Beach Club
  • Airport shuttle service available for a fee
Some rates at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. WiFi and wired Internet are free in public spaces. This beach property also offers a water park, outdoor tennis courts and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Falmouth property.

Guests are served a free full breakfast daily from 7:00 AM to 11:30 AM.
Dorado – Seafood Grill – This restaurant specialises in seafood and only serves dinner. Guests can enjoy drinks at the bar.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Armadillo -Tex Mex – This steakhouse specialises in Tex-Mex cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Zen – Teppanyaki & Asian – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Calypso -West Indies – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo -Tex Mex
  • Calypso -West Indies
  • Dorado – Seafood Grill
  • Grazie Italian Trattoria
  • Zen – Teppanyaki & Asian

Things to do

  • 3 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • TV in common areas
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (229 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 6 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 7 November 2025 to 14 September 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 251 out of 591 reviews
Rating 8 - Good. 124 out of 591 reviews
Rating 6 - Okay. 96 out of 591 reviews
Rating 4 - Poor. 57 out of 591 reviews
Rating 2 - Terrible. 63 out of 591 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Temmeka

Travelled with family
Disliked: Amenities
Checking in - the line wasn't long however it took an hour to check in and get to my room. Dining - there are 11 restaurants on the property but not all are opened daily and its limited availability for reservation, i was only able to reserve one restaurants and the food was undesirable. The buffet had limited daily choices. Room mini bar did not include alcohol and the drinks at all the bars were watered down. Activities- therr is nothing to do at hideway, it is truly just room, and bars. The only saving grace for this hotel is that most of the bar staff is friendly and made the experience worthy. I wont visit the establishment again
Stayed 4 nights in Oct 2025

10/10 Excellent

Kamisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! From the time we entered we were greeted with staff that offered assistance with our bags. We had about a two hour wait until our room was ready. I’m the meantime, my boyfriend and I decided to explore the property to see what there was to look forward to doing. We immediately dinned at the buffet and the food was immaculate every single meal time. Not too much room for improvement aside from telling guests the hours of operations of the buffet. The concierge were constantly hustling for people to book excursions which could be a little overwhelming when relaxation is the ultimate goal but hey, I get it. Overall, Markeeno as well as the other staff at the Aquarius bar, Ruchelle at the giftshop treated us with the utmost respect and kindness. For this, we will definitely return.
Stayed 3 nights in Oct 2025

4/10 Poor

Ling

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Beach view is nice and maintained well. Not enough beach chairs. Buffet food pretty similar everyday and less options. Hotel room needs to check regularly like bathroom sink and mini fridge. We had to change room because of bathroom sink leaking and mini fridge wasn't working or cold. They don't restock cleaning products or room coffee or tea products unless you ask for it. Hotel went black out couple times while we stay there. We had to eat over cooked steak. Some restaurant food or buffet food were super salty. Rice was really dried.
Stayed 6 nights in Oct 2025

10/10 Excellent

Renate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited for our wedding anniversary and it was just what we needed - a quiet getaway that allowed us to get great rest and meaningful time together. While there were activities available every day, they did not interfere with our alone time as the property was large enough. Toni-Ann at Scoops provided memorable service and we went back daily just to interact with her. The buffet was expansive and the food was tasty. Room service being available 24/7 was a huge benefit since we mostly stayed in. Overall, we had a great experience and left refreshed. It is evident that they continue to work towards improving the experiences of guests and that great to see!
Stayed 2 nights in Oct 2025

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This Royalton property was nice for the value you receive, however they were doing a lot of maintenance on the building and the rooms were lack luster.
Stayed 5 nights in Sep 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No vybz here but good food and beach.
Stayed 3 nights in Sep 2025

10/10 Excellent

W. C.

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
This is a fantastic property, great staff, effecient service and an abundance of food options.
Stayed 2 nights in Oct 2025

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is the greatest value of this resort. The resort definitely ticked all 5 star expectations. Only negative experience was the attitude of some staff at the coffee shop, gym & the bar. I’m not sure whether the reason was luck of tipp
Stayed 9 nights in Sep 2025

10/10 Excellent

Renette

Stayed 1 night in Sep 2025

10/10 Excellent

Renette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only problem we had was our mini bar was empty the first day and they half filled it the second ithe mini was included with out booking and we did not get what we paid for
Stayed 1 night in Sep 2025

8/10 Good

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Oct 2025

2/10 Terrible

Mariah Amelia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2025

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very good for a resort. They actually served Jamaican cuisines daily which I enjoyed. The pools and beachside were also nice and spacious. The elevators need maintenance, there were multiple days where they were out of service during our stay. There was also a day where the power and water was shut off for several hours which was very inconvenient and unfortunately it stormed during that timeframe as well. Not sure what the cause of the outage was, but an announcement was made prior, so this appeared to be a scheduled thing.
Stayed 7 nights in Sep 2025

6/10 Okay

Sherry

Liked: Cleanliness, property conditions & facilities
The rooms were very small with twin beds.
Stayed 4 nights in Sep 2025

10/10 Excellent

Devine

Liked: Cleanliness, amenities
The property was beautiful. Only thing the tv did not work but we did not need it anyway because there was so much to do on the resort. Would definitely recommend
Stayed 2 nights in Sep 2025

8/10 Good

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Vibe
Stayed 6 nights in Sep 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The staff need urgent retraining and the food was sub par at best.
Stayed 3 nights in Sep 2025

8/10 Good

ayanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

4/10 Poor

Elisha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean nor up to par. The floor had cracks in the cement and dirt residue buildup in between the tiles. The shower’s nob kept falling off. The room also had small insects crawling in corners/counters. Mosquitoes flying around the room in which I mostly got rid of using my OFF spray. The staff on our floor, 500 level, (we stayed in room 536) was racist and made a comment mentioning “why don’t I just go to KFC, don’t I like and rather that type of food” because I was a Black African American, they assumed I wanted fried chicken. I should have reported the young woman who mentioned that to me. It was three young ladies sitting at the desk when you first get off the elevator on the 500 level. They were all laughing at me as if it was funny but it was rather humiliating. All I asked them for was a microwave in which they all looked at each other as if they were lying and proceeded to make that comment and say no. This incident took place on 9/18 at around 2-2:30pm. The pool side/ beach scenery was very nice. The excursions and tour guide was very nice. The waiters at the restaurants did not provide warm and welcoming service. Most restaurants we wanted to book in advance were not available which was also frustrating. Overall, we did not enjoy our experience in Jamaica at the resort and most likely will never be returning.
Stayed 4 nights in Sep 2025

6/10 Okay

Cynthia Leta

Travelled with group
Liked: Cleanliness, amenities
Only one bar Aquarius had the best service. Pool bar service was terrible not friendly at all.
Stayed 6 nights in Sep 2025

4/10 Poor

Tonya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The scenery
Stayed 4 nights in Sep 2025

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed my stay!

Beautiful resort. Beautiful people with great service. Food was great! The alcohol is the only knock i have.
Stayed 3 nights in Sep 2025

10/10 Excellent

lizbet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel, everything is well maintained, top-notch service, I loved it, I will return.
Stayed 3 nights in Sep 2025

8/10 Good

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would have preferred that my choice of liquor,Crown Royal,wasn’t available to me in my room even though I was in the Diamond Club. also, I had to come and have my door locked replaced or it was over two days. I was in the room and my room was not secure.
Stayed 5 nights in Sep 2025