10/10 Loistava
Carol
Matkusti perheen kanssa
30.9.2025
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff, every single one, is fantastic - so helpful and caring. We had a double queen room yet there was only one chair and one place to put luggage. I think I would have received a second chair and luggage rack if I had asked, but in a double queen it seems obvious to me that there would be two people and I should not have had to ask for two chairs and two luggage racks. Also, I found the shampoo and shower gels difficult to use. They dispensed only a small amount at a time and then the spout did not pop up on its own for another push. I had to pop it up and then push again to get the amount of shampoo and gel that I needed. This is a small thing, but you are operating a very expensive hotel and it does not seem that it should be difficult to get the gel and shampoo. The beds were wonderful and the lighting is fine although we had trouble turning on the floor lamp and the desk lamp. The closet was fine and the safe was easy to operate. The shower was lovely although it took me a while to figure out how to make the ceiling shower work. Had we been able to access the info using the bar code we might have learned much of this, however, our phones did not have service. We did not realize that we would not have service in Canada. Please thank the staff for a wonderful stay.
Carol
Yöpyi 3 yötä syyskuussa 2025
