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Aparthotel·Private host

Universal Aparthotel Elisa

4.0 star property

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Photo gallery for Universal Aparthotel Elisa

Breakfast and dinner served
Exterior
In-room safe, desk, free cots/infant beds, free WiFi
An outdoor seating area with wicker furniture and a glass enclosure, a sign for Elisa Lakeside Restaurant, and a tree in the background.
A beach with clear blue water, a sandy shore, and a distant cityscape.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
C/ Circuit del Llac, 1, Playa de Muro, Muro, Mallorca, 7480
  • Place, Playa de Muro
    ‪8 min walk‬
  • Place, Platja dels Francesos
    ‪10 min walk‬
  • Place, Alcúdia Beach
    ‪7 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪54 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony (2 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 adults)

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Studio (2 adults)

A hotel room with a bed, a desk, a sofa, a kitchenette, and a balcony with a chair.

Studio (2 adults)

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Studio, Balcony (2 Adults + 1 Child)

A hotel room with a bed, a desk, a sofa, a kitchenette, and a balcony with a chair.

Studio, Balcony (2 Adults + 1 Child)

  • Garden view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Premier Studio, Terrace (2 adults)

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor furniture.

Premier Studio, Terrace (2 adults)

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 2 Children)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Premier Studio, Terrace (2 Adults + 1 Child)

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor furniture.

Premier Studio, Terrace (2 Adults + 1 Child)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (2 Adults + 1 Child)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom, Balcony (3 adults)

In-room safe, desk, free cots/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony (3 adults)

  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Premier Studio, Terrace

A hotel room with a large bed, a sofa, a TV, and a balcony with outdoor furniture.

Premier Studio, Terrace

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Universal Aparthotel Elisa

Along with an outdoor pool, this aparthotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli and a children's pool. Each apartment provides an LCD TV with satellite channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, a balcony and room service.
Universal Aparthotel Elisa offers 71 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. 22-inch LCD televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Muro aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Universal Aparthotel Elisa, you're just a quick walk from Playa de Muro. Free WiFi in public areas, free self-parking and an outdoor pool are available. This upmarket aparthotel has 71 apartments. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a balcony and an LCD TV
  • Free WiFi
  • Free self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground and bicycles to rent
  • 6 minutes by car from Playa de Muro and 8 minutes from Alcúdia Beach
  • Airport shuttle service available for a fee
Universal Aparthotel Elisa offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Universal Aparthotel Elisa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:00 AM.
On-site venue – Overlooking the garden, this restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service is available.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children's pool
  • Free cot
  • Playground

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator
  • Water dispenser

Dining

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 17 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 22-inch LCD TV with satellite channels
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • On a lake

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 71 units
  • Bicycle rentals
  • Double-glazed windows
  • Garden
  • No plastic water bottles
  • Water dispenser

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 23 October and 5 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Airport shuttle fee: EUR 18.40 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Universal Aparthotel Elisa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Aparthotel Elisa Muro
Universal Aparthotel Elisa Muro
Elisa Muro
Aparthotel Elisa Hotel Playa De Muro
Aparthotel Elisa Playa De Muro, Majorca
Universal Aparthotel Elisa
Universal Elisa Muro
Universal Elisa
Universal Aparthotel Elisa Playa De Muro Majorca
Aparthotel Elisa Playa De Muro
Aparthotel Elisa
Universal Elisa Muro
Universal Aparthotel Elisa Muro
Universal Aparthotel Elisa Aparthotel
Universal Aparthotel Elisa Aparthotel Muro

Universal Aparthotel Elisa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 152 reviews
Rating 8 - Good. 66 out of 152 reviews
Rating 6 - Okay. 14 out of 152 reviews
Rating 4 - Poor. 5 out of 152 reviews
Rating 2 - Terrible. 3 out of 152 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Amy

Liked: Cleanliness, room comfort, communication

Excellent stay

Excellent location close to beach , clean and comfortable rooms, well equipped with microwave etc . Food excellent . I would return
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Keiron

Liked: Amenities, property conditions & facilities, communication
Highly recommend!
Stayed 7 nights in Oct 2022
Verified

10/10 Excellent

Vinit

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great all around.
Stayed 9 nights in Apr 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities, communication
Anke the property manager allowed us to switch our room to one with a poolside view. The apartment was setup fine for a short stay and appears to have renovated lately.
Stayed 5 nights in Apr 2024
Verified

4/10 Poor

Yulia

Liked: Communication
Disliked: Amenities, property conditions & facilities
Looks much nicer on the pictures. Rather smelly and with gray (not properly washed) bedding. Not recommended
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, check-in, communication, listing accuracy
Das kleine Hotel Elisa bietet viel Ruhe bei guter Ausstattung der Zimmer und hervorragenden Service im Restaurant. Das Essen war sehr lecker und hochwertig.
Stayed 8 nights in Mar 2026
Verified

8/10 Good

Konrad

Liked: Cleanliness, amenities, property conditions & facilities, communication
Preis / Leistung ok
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Thomas Mircea

Liked: Cleanliness, amenities, property conditions & facilities, communication
Ein Traum, gerne wieder.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Schön
Stayed 10 nights in Oct 2024
Verified

10/10 Excellent

Guenter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Schon die Begrüßung an der Reception war für uns außergewöhnlich. Auch bei weitere Hilfen bei einem Notfall war das Personal für uns da. Das und das schöne Zimmer und die schöne Anlage waren für einen gelungenen Urlaub ausschlaggebend. Wir können dieses Hotel gerne weiter empfehlen.
Stayed 9 nights in Apr 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, communication
War alles bestens! Nur etwas hellhörig… Frühstück super= Gracias
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wir hatten einen sehr schönen Urlaub. Das Hotel ist nicht zu groß und hat einen sehr guten Service. Parkplätze gibt es direkt vor dem Hotel. Alles war sehr sauber und ordentlich.
Stayed 7 nights in Sep 2023
Verified

8/10 Good

Jane

Liked: Cleanliness, room comfort, communication

Fine hotellejligheder

Rigtigt fint hotel. Vi fik desværre ikke benyttet så mange af hotellets faciliteter, men vi har intet at udsætte på stedet. Kunne sagtens besøge det igen.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, amenities, communication
Sehr nettes Personal. Sehr gutes Essen. Der schöne Strand ist in unter 5 min zu Fuß zu erreichen.
Verified

10/10 Excellent

Laetitia

Liked: Cleanliness, property conditions & facilities, communication
Nous avons passé une semaine dans cet hôtel et nous avons beaucoup apprécié. Le lieu, la proximité avec la plage, la chambre spacieuse et propre, le calme, le personnel tout était top !
Stayed 6 nights in Jul 2023
Verified

8/10 Good

Ann-Mari

Liked: Cleanliness, room comfort
Vi hade lägenhetsrum och det var gott om plats med fin uteplats. Fint poolområde, nära till fin strand, smidigt att ta lokalbuss till Alcudia. Riktigt bra frukost men resturangen för övrigt var ingen höjdare men det var nära till många andra bra resturanger. Rekommenderas!
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities, communication
Es war eine sehr gute und schöne Anlage das Personal war sehr höflich und hilfsbereit in jeder Art , Erde wieder buchen wenn wir gesund bleiben , war für uns Superhelden denn mein Mann muss zur Dialyse und diese ist genau gegenüber das war angenehm
Stayed 21 nights in Apr 2023
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartamento correcto, buena atención
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Karin

Liked: Cleanliness, room comfort, communication

Top!

Mooi verblijf. Alles was netjes en compleet. Als je echt zelf wil koken dan is de keuken wel een beetje klein. Fijn zwembad en een kleine speeltuin erbij!
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Jeannette

Liked: Cleanliness, room comfort, communication

Super godt hotel

Vi var afsted med vores voksne datter og svigersøn og to små børnebørn på 2 og 4 år, og dette hotel var så godt som perfekt. Vi havde en studio med stor terrasse, som lå i bygningen på den ene side af vejen, og her var der fuldstændig ro. De andre boede i 2 værelses lejlighed på den anden side af vejen med balkon ud til pool, hvilket var helt ideelt med to små børn. I det hele taget fungerede både værelser, pool og restaurant virkelig godt, så vi kommer helt sikkert tilbage til hotellet igen.
Stayed 7 nights in Jul 2022
Verified

8/10 Good

philippe

Liked: Cleanliness, room comfort, communication
Belle terrasse, chambres propre ,douche à l'italienne,1fois ménage oublié ???, les petits déjeuners sont très complet et coutent 11€uros par personne
Stayed 7 nights in May 2022
Verified

10/10 Excellent

Efren

Liked: Cleanliness, room comfort, communication
Todo genial!! Muy limpio y muy cómodo.
Stayed 1 night in Aug 2021
Verified

8/10 Good

Morten

Liked: Cleanliness, room comfort, communication

Et dejligt sted

Et dejligt roligt sted med gode værelser, god pool, god plads, venlig personale og en fin restaurant. Få hundrede meter til shopping og super strand. Dog var der alt for lidt fokus på håndsprit og afstand i buffeten i disse corona-tider.
Stayed 5 nights in Jul 2021
Verified

8/10 Good

Maylin

Liked: Cleanliness, room comfort, communication

Generelt veldig bra, men et par småting..

Veldig god opplevelse og er generelt veldig fornøyd. Hygiene var generelt ok, men rommet ble ikke vasket så mye som de lovet. Til tider var det litt dårlig lukt på badet selv om vi ikke hadde benyttet det - urinlukt.
Stayed 11 nights in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Die Unterkunft ist nicht empfehlenswert .Es wird nicht auf die Bedürfnisse der Gäste eingegangen. Das Managment ist eine Katastrophe sowie der Service . Weite Entfernung zum Strand und von der Einkausstrasse,
Stayed 10 nights in Sep 2019

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