6/10 Okay
Maria, Fairfield Heights
Travelled with family
28 Apr 2025
Firstly we accidently booked a smoking room with kids so on arrival requested for a non smoking room. The place was booked out so we couldn't change rooms until the next day.
Staff were very helpful and attempted to help as much as possible.
The smoking room and non smoking room made a big difference in cleanliness and vibe. So be sure to check or else like us we had to have the windows open , AC and air purifier on all night and the smell never went away.
We book for 4 people but only was accommodated for 2 in the room on the first night with 2 pillows and 2 towels only, Had to request for more pillows but they ran out and asked us if stuffed pillow cases with towels were ok. Not like there was much of a choice anyways. So the start of our stay felt like a nightmare.
We changed rooms the next day and everything was different. Room felt cleaner and fresher, there were 4 sets of pillow, towels and pjs. We had better sleep and my children could sleep in peace.
Maria
Stayed 2 nights in Apr 2025