6/10 Okay
Jee In
Travelled with family
26 Aug 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Find elsewhere
I stayed at Nagoya Prince Hotel Sky Tower for 4 nights on the top floor. The stay overall was pleasant — the breakfast was great, and the club lounge was beautiful. The facilities are excellent, and the views from the top floor are stunning. Location was not that great.
However, I was disappointed by the service. While most staff were polite, the handling of a small issue left a bad impression. I accidentally took a cable charger and realized it as soon as I landed in another country. I immediately admitted my mistake and offered to pay for it, which would have been the simplest solution. Instead, the staff member (Nagai) insisted that I ship it back at my own expense. This was very inconvenient, especially since I travel frequently and don’t have time to go to the post office, and the shipping cost would end up being more than the cable charger itself. When I shared my feedback, hoping for some flexibility, the responses felt abrupt and rigid, with no acknowledgment of my concerns. At the end, I was even told “we hope you visit again,” which felt out of touch given the situation.
I understand it was my mistake, but I wish the staff had shown more flexibility and customer care. For a hotel of this class, I expected service that adapts to the situation rather than following rules so mechanically.
Great facilities and food, but service did not meet the same standard. Would not recommend.
Jee In
Stayed 4 nights in Aug 2025
