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Joy Palace

3.0 star property

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Photo gallery for Joy Palace

A spacious indoor area with wooden ceiling beams and large windows offering a view of the outside.
A row of wooden chairs with woven backs and cushioned seats, arranged in a line.
Shower, free toiletries, slippers, towels
A high-rise building with a view of surrounding buildings and greenery.
A bedroom with two beds, a wardrobe, a desk, and a television.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View in a map
Westlands Close, Nairobi, Nairobi County, 00101
  • Place, Sarit Centre
    ‪8 min walk‬
  • Place, Westgate Shopping Mall
    ‪17 min walk‬
  • Place, University of Nairobi
    ‪18 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Shower, free toiletries, slippers, towels

Double Room, 1 Double Bed

  • City view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

A bedroom with a bed, a wardrobe, a desk, and a door.

Twin Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking

Superior Room, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board (on request)

Superior Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

A single bed with a beige bedspread and white sheets, a wooden headboard, and a green cushion on a wicker chair.

Standard Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Standard Double Room, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, 1 Double Bed

A bedroom with a bed, a wardrobe, a desk, and a door leading to another room.

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

A room with two beds, a wooden door, and a curtain.

Twin Room

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Joy Palace

A restaurant, a bar/lounge and a business centre are available at this smoke-free hotel. Free English breakfast, free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Joy Palace offers 17 accommodations with free newspapers and complimentary bottles of water. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, slippers and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

During your stay at Joy Palace, you'll be within walking distance of Sarit Centre. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free English breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 10 minutes by foot from Sarit Centre and a 2-minute drive from University of Nairobi
  • Airport shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi.

A business centre and meeting rooms are available. The business-friendly Joy Palace also features a terrace, concierge services, and complimentary newspapers in the lobby. Self parking is free.

This 3-star Nairobi hotel is smoke free.

Guests are served a free English breakfast.
Joy Palace has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are available by reservation only and cannot be requested after check-in.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Joy Palace Hotel Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel Nairobi

Joy Palace Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 6 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 3 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Room diferente from the booking but very cleaning place and friendly staff breakfast was very poor
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Excellent price for the place including breakfast. Biggest issue was there is no screen on the window and no netting so got bit all night long from mosquitos. Had to close the widow but with no AC or fan was very hot. Also killed two cockroaches.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Lucia

Liked: Staff & service, amenities
Efficient, voor kort verblijf.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Enkelt centralt boende.

Ett enkelt boende som passar utmärkt för en god natts sömn.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

José Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks Marta

Thanks Marta for the attention
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Excellent service and stay. Rooms are good and clean. Value for money. Staffs are extremely helpful!
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and good neighborhood

Very friendly receptionist. Rooms are clean and value for price. Walking distance to restaurant, shopping center etc.
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Laurent

J'avais réservé pour mon groupe d'amis et ils m'ont promis un hôtel de la qualité attendue puisque le Joy Palace ne pouvait nous accueillir tous. Nous fumes logés dans un hotel "bas de gamme", des chambres toutes petites et mal équipées (parfois sales), petit déjeuner de qualité médiocre aussi I booked for my group of friends and they promised me a hotel of the expected quality since the Joy Palace could not accommodate us all. We were housed in a "low-end" hotel, very small and poorly equipped rooms (sometimes dirty), poor quality breakfast too. NE FAITES PAS confiance à ces gens. NEVER TRUST this people !
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and very good security.
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Haitham

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Kiriakos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Lashaunie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018