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Sarova Panafric Hotel, Nairobi Upper Hill

4.0 star property
VIP Access

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Photo gallery for Sarova Panafric Hotel, Nairobi Upper Hill

Outdoor pool, pool umbrellas
Property video
Premium bedding, memory-foam beds, in-room safe, individually decorated
Studio Suite | Balcony view
Aerobics facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Junction of Kenyatta Ave and Valley Rd., Nairobi, Nairobi County, 00100
  • Place, Uhuru Park
    ‪5 min walk‬
  • Place, Central Park
    ‪7 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪18 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio Suite

Studio Suite | Premium bedding, memory-foam beds, in-room safe, individually decorated

Studio Suite

  • 53 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Queen Room - Premier

Executive Queen Room - Premier | View from room

Executive Queen Room - Premier

  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Signature Suite

Premium bedding, memory-foam beds, in-room safe, individually decorated

Signature Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panafric Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Room

8.8 out of 10
Excellent
(5 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panafric Deluxe Queen Room

Panafric Deluxe Queen Room | Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Deluxe Queen Room

8.8 out of 10
Excellent
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Queen Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Executive Queen Room

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panafric Deluxe Twin Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Panafric Twin Room

Premium bedding, memory-foam beds, in-room safe, individually decorated

Panafric Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Panafric Queen Room

  • Sleeps 2
  • Free Wi-Fi

Panafric Executive Room

  • Sleeps 2
  • Free Wi-Fi

Single Panafric Executive Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Sarova Panafric Hotel, Nairobi Upper Hill

2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar.
Sarova Panafric Hotel, Nairobi Upper Hill offers 176 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

This Nairobi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Sarova Panafric Hotel, Nairobi Upper Hill. During your stay, you're just a quick walk from Uhuru Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • The 2 restaurants, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the outdoor pool
  • Indulge with facials, aromatherapy or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Within a 15-minute walk of Uhuru Park and Nairobi Gallery
  • Airport shuttle service available for a fee
Sarova Panafric Hotel, Nairobi Upper Hill offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 2325 square feet (216 square metres) and includes conference space. The business-friendly Sarova Panafric Hotel, Nairobi Upper Hill also features gift shops/newsstands, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. A complete renovation of Sarova Panafric Hotel, Nairobi Upper Hill was completed in January 2022.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

Sarova Panafric Hotel, Nairobi Upper Hill has 2 restaurants serving breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free secured valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,325 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • Built in 1969
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - January 2022

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via airport shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sarova Panafric Hotel, Nairobi Upper Hill

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (one-way)
  • Airport shuttle fee per child: USD 20 (one-way), (from 4 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel on the number on the booking confirmation. Sarova Panafric Hotel, Nairobi Upper Hill offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Panafric
Panafric Sarova
Sarova Panafric
Sarova Panafric Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Nairobi
Panafric Hotel Nairobi
Sarova Panafric
Sarova Panafric Hotel Hotel
Sarova Panafric Hotel Nairobi
Sarova Panafric Hotel Hotel Nairobi

Sarova Panafric Hotel, Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 467 reviews
Rating 8 - Good. 175 out of 467 reviews
Rating 6 - Okay. 50 out of 467 reviews
Rating 4 - Poor. 17 out of 467 reviews
Rating 2 - Terrible. 8 out of 467 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Good stay for one night. Friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities
Staff very accommodating and pleasant, rooms clean and nice amenities
Stayed 2 nights in Feb 2026
Verified

8/10 Good

andrea

Liked: Cleanliness, staff & service, amenities
Friendly helpful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
Friendly staff, great gym, clean rooms! My go to place to stay while in Nairobi…
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities
Staff went above and beyond. Beautiful property and great amenities, especially the gym. Loved my stay in the private women’s quarters
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff at the Sarova Panafric Hotel absolutely wonderful. They helped us through loss of luggage from the flight, planning our stay activities and helping with transportation around the city. We have considered this place special to the success of our visit to Nairobi.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, front staff are amazing. Fantastic pool area & bar
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Lovely hotel and kind staff
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Takafumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs gave a good service with kindness. Accommodation was very clean.
Stayed 5 nights in Sep 2025
Verified

8/10 Good

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing & very helpful. The pool area & gym & spa were great. The restaurant & food was also amazing. Our room was very spacious & comfortable! Would differently stay here again.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities
Was really happy with my choice of hotel. The best parts were the staff and the restaurant - I found out that they have their own garden where they grow the fruit for the breakfast buffet. Special mention also the gym where the staff were the friendliest and most helpful I have ever come across - really really excellent customer care - thank you Connie! There is a noisy road outside, and when I was staying there were some roadworks too, only a problem if you are working from the hotel. It's also on a busy junction so access at rush hour can be a bit slow. Despite that, I would return here, just for the breakfast and the overall customer service.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Kenneth

Excellent guest services, very clean
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff and excellent food!!
Stayed 4 nights in Aug 2023
Verified

8/10 Good

Sufyan Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Excellent though there’s need to renovate. Some fittings look old.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

zohrab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gym and excellent breakfast buffet! The staff are very courteous and friendly
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort

Best hotel in Nairobi

Fantastic hotel in the center of Nairobi. Unbelievable service, marvelous stuff, great food and well organised.
Stayed 9 nights in Apr 2025
Verified

10/10 Excellent

GIBSON

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and tasty food Will definitely be coming back for more
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Great location. Good restaurant
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, beautiful environment, super clean with good kitchen and spa and gym and many other things
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Kevin

Liked: Amenities
We completely enjoyed our stay. We felt safe and appreciated as a customer. The grounds and facility were in great shape. The rooms were well appointed and comfortable. The food was delicious in Flame Tree restaurant and the bar had a great ambiance. Highly recommend wife your stay in Nairobi.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Flame Tree

Food all good and interesting, especially Wed bkfast with Kenyan food choices
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Tacoma R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here ! Mr James , Mr Bentley and Ms Anna always make you feel like coming home when you arrive ! The food and staff are amazing- the spa is a must !
Stayed 1 night in Nov 2024
Verified

8/10 Good

Marc

Liked: Staff & service, amenities, property conditions & facilities
We have stayed here many many times and it has always been 5stars all around. This time we were put in a room that was absolutely not good.. showing not working, fixtures dirty and worn, very small.
Stayed 2 nights in Aug 2025