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Departure Bay Motel

Property class: 2

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Photo gallery for Departure Bay Motel

Reception
One-Bedroom Queen Suite with Kitchenette | Living area | LCD TV
Classic Two Queen Room | 1 bedroom, laptop workspace, free WiFi, bed sheets
One-Bedroom Queen Suite with Kitchenette | Terrace/patio
Queen Studio Suite with Kitchenette | Private kitchen | Coffee/tea maker, electric kettle, cookware/dishes/utensils

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Place, Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Place, Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Place, Departure Bay Beach
    ‪3 min drive‬
  • Airport, Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪5 min drive‬

Room options

View all photos for Classic Queen Room

Classic Queen Room | 1 bedroom, laptop workspace, free WiFi, bed sheets

Classic Queen Room

7.6 out of 10
Good
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One-Bedroom Queen Suite with Kitchenette

One-Bedroom Queen Suite with Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

One-Bedroom Queen Suite with Kitchenette

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Classic Two Queen Room

Classic Two Queen Room | 1 bedroom, laptop workspace, free WiFi, bed sheets

Classic Two Queen Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Studio Suite with Kitchenette

Queen Studio Suite with Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Queen Studio Suite with Kitchenette

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Departure Bay Motel

Along with laundry facilities, this motel has a picnic area and free self-parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and free toiletries. This accommodation offers separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us that they can't get enough of the helpful staff at Departure Bay Motel. During your stay, you're just a quick walk from Beach Estates Park. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include laundry facilities and a vending machine
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute walk from Beach Estates Park and 15 minutes on foot from Nanaimo Regional General Hospital
  • Pets welcome for a fee
As a guest of Departure Bay Motel, you'll find a vending machine, a picnic area, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Nanaimo motel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 21.00 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - midnight.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5031994
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Departure Bay Motel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 234 out of 591 reviews
Rating 8 - Good. 192 out of 591 reviews
Rating 6 - Okay. 80 out of 591 reviews
Rating 4 - Poor. 41 out of 591 reviews
Rating 2 - Terrible. 44 out of 591 reviews

8.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazig
Stayed 1 night in Dec 2025

6/10 Okay

Adrienne

Stayed 1 night in Jan 2026

2/10 Terrible

Matt

Stayed 1 night in Dec 2025

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities
Excellent staff. Excellent value
Stayed 1 night in Jan 2026

8/10 Good

Guy

Liked: Staff & service
Stayed 1 night in Jan 2026

6/10 Okay

Amanda

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities
They were okay there was alot hoodlums hanging out at night which made me very nervous to walk my dog as they were asking me how long ive been staying here and questions that made me think why whats gonna happen and the place was filthy gross to be honest tge sheets had blood on them and they didnt even try to huge the stain right at the top of the bed the stove wiw nasty the sofa bed was impossible to pull out and wdbe i did it was full of dirt and curly hair. I dont suggest this place
Stayed 2 nights in Jan 2026

6/10 Okay

lyle

Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good amenties, helpful staff.
Stayed 1 night in Jan 2026

8/10 Good

Michelle, Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quick check in, clean room. The kitchenette is well equipped for longer stays. The mattress had a lot of give to it. You can definitely hear the people in the room above you. Overall it was a good stay, lots to do in the area.
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and parking was nice
Stayed 1 night in Jan 2026

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Easy access, had what needed
Stayed 5 nights in Dec 2025

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy There is a kitchen, stove, pots, cutlery, fridge in the remodelled room that we stayed. Staff was very friendly, Paul was very helpful in giving us tips for what to see in the area.
Stayed 1 night in Dec 2025

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book this with a change of flights at the Nanaimo airport last minute the staff was more than an accommodating and helpful made me feel right at home or stay was short, but we thoroughly enjoyed it. There's aBook this with a change of flights at the Nanaimo airport last minute the staff was more than a accommodating and helpful made me feel right at home or stay was short, but we thoroughly enjoyed it. There's a park next-door for my daughter that is six to play at and food wasn't afar drive down the road to find something that we liked Upon check-in through Expedia booking was a little confusing, but the front desk clerk was more than accommodating and super friendly and helpful unfortunately I don't remember his name, but he does live in Ukee part time which is where I am from and made my experience amazing I definitely will stay again the next time I need a place in Nanaimo
Stayed 1 night in Dec 2025

10/10 Excellent

Brad

Liked: Amenities, property conditions & facilities
The place is good.
Stayed 1 night in Dec 2025

10/10 Excellent

JENEFER

Liked: Cleanliness, staff & service, amenities
Friendly receptionist, Close to ferry, Very clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

6/10 Okay

Timothy Peter

Liked: Cleanliness, amenities, property conditions & facilities
yes and no...staff was courteous but charged me a 150 damage deposit which l dont trust because of former apartment supervisors who take and steal it from you...room was in good condition, but there were potential formerly damages that couldve been used against me so l really had no peace of mind while staying there....but staff were courteous and friendy enough to return my deposit l had given them...
Stayed 2 nights in Dec 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service
Amazing front desk staff. Very welcoming, friendly and efficient. Rooms are worn due to age but exceptionally clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Raechel

Stayed 1 night in Dec 2025

4/10 Poor

Dion

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Room wasnt very clean and no blanlets for pull out bed and there was no amswer for front desk through the night as there was a aparty going on from 8pm till 4am in the morning and no one was in to deal with it,
Stayed 1 night in Dec 2025

8/10 Good

Frances, Hornby Island

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean & very quiet which is what we needed for a good night sleep before catching an early ferry. Price was amazing too for a mini suite.
Stayed 1 night in Dec 2025

10/10 Excellent

Chad, Nanaimo

Stayed 2 nights in Dec 2025

2/10 Terrible

Fatemeh

Stayed 2 nights in Dec 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Bed was very comfortable. Parking was very easy. Staff very friendly and helpful. Only downside was noise of traffic but no fault of the motel.
Stayed 1 night in Dec 2025

8/10 Good

Carmina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff
Stayed 1 night in Dec 2025